**About Flex Living:** Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within. **About The Role:** As a **Customer Service Representative**, you will be pivotal in delivering exceptional customer experiences. You will assist prospective and current guests, address inquiries, and ensure that our residents feel supported throughout their stay. **Key Responsibilities:**

*   Customer Support: Respond promptly and professionally to inquiries via phone, email, and chat, addressing questions about properties, reservations, policies, and services.
*   Guests' Relations: Assist residents with requests, troubleshoot issues, and ensure a seamless living experience.
*   Booking Assistance: Guide potential customers through the booking process, including availability checks, pricing, and terms.
*   Problem Resolution: Handle complaints or concerns efficiently, aiming for timely and satisfactory resolutions.
*   Coordination: Collaborate with property managers and maintenance teams to address tenant needs or service requests.
*   Feedback Collection: Gather feedback from residents to identify areas of improvement and enhance service delivery.
*   Documentation: Maintain accurate records of customer interactions, transactions, and issues in the company CRM system.

**Qualifications:**

*   Previous experience in customer service, hospitality, or property management is preferred.
*   Excellent verbal and written communication skills in English - With a preference for an extra language.
*   Ability to multitask and work effectively in a fast-paced environment.
*   Strong problem-solving skills with a customer-first mindset.
*   A positive attitude and eagerness to contribute to a growing, dynamic team.

**What We Offer:**

*   Competitive salary and benefits package.
*   Opportunities for career growth within a fast-expanding company.
*   Training and support to help you excel in your role.
*   A collaborative, inclusive work environment.

Customer Service Representative

**Customer Success Manager (Remote) – Kensington Media HouseAre you ready to join the top 1% in lifecycle marketing?**

Kensington Media House (KMH) is a premiere lifecycle marketing agency for 8- and 9-figure DTC brands. We've generated over $150M in revenue for clients, including Shark Tank brands, celebrity-backed ventures, and industry leaders.

We’re on a mission to redefine client satisfaction and team harmony with a **Kaizen-driven approach** that delivers excellence through continuous improvement. Now, we’re searching for a **Customer Success Manager (CSM)** to play a critical role in shaping the future of KMH and our clients’ success.

**About the Role**

As our **Customer Success Manager**, you’ll be the **linchpin** between our world-class clients and our talented internal team. Your mission is to ensure seamless execution of deliverables, exceptional client happiness, and a thriving internal team environment.

This isn’t just another customer success role—it’s a high-impact position at the heart of an agency that’s setting the standard for lifecycle marketing excellence.

**What You’ll Be Responsible ForClient Success Management:**

*   Attend most client calls with Account Managers to track deliverables, deadlines, and feedback.
*   Act as a second layer of accountability, ensuring clients feel valued and supported.
*   Proactively address client concerns to prevent churn and foster long-term relationships.
*   Monitor client engagement, flagging risks, and creating retention plans for at-risk accounts.

**Internal Success and Team Happiness:**

*   Organize internal check-ins with pods (Account Managers, Designers, Engineers) to ensure smooth workflows and workload balance.
*   Act as the morale booster—celebrate client wins and excellent performance metrics.
*   Conduct pulse checks on team sentiment to preempt burnout and communication issues.

**Operational Oversight:**

*   Track task completion across pods using tools like Slack and Notion.
*   Lead weekly operations check-ins to address inefficiencies and timeline risks.
*   Improve SOP documentation to drive continuous operational improvements.

**Escalation and Problem-Solving:**

*   Serve as the first point of escalation for client issues and workflow inefficiencies.
*   Proactively flag recurring bottlenecks and recommend Kaizen-inspired solutions.
*   Mediate and resolve collaboration challenges between pods or teams.

**Who We’re Looking For**

We need someone who:

*   Has **at least 2 years of experience** as a CSM in an agency, working with Klaviyo, email marketing, and DTC brands.
*   Thrives in a remote environment but loves connecting with people.
*   Is organised, bubbly, and energetic, with the ability to switch between a friendly collaborator and a drill sergeant when needed.
*   Excels at communication, empathy, and problem-solving.
*   Is a natural at reading the room and understanding subtle client or team dynamics.

**Who Shouldn’t Apply**

This role is not for you if:

*   You lack agency experience or haven’t worked in client-facing roles.
*   You’re easily overwhelmed by juggling multiple tasks or deadlines.
*   You’re not comfortable being both personable and assertive when the situation calls for it.

**Why Join KMH?**

*   **Remote flexibility**: Work from anywhere with occasional team trips to connect in person. Provided you're performing at a high level, you can work from wherever you want.
*   **Competitive salary and benefits**: Be rewarded for your talent.
*   **Self-education stipend**: Learn new skills or pick up a hobby—on us.
*   **Work with the best**: Our clients are 8- and 9-figure brands backed by Shark Tank, celebrity influencers, and more.
*   **Culture of winners**: You’ll work alongside driven, talented teammates who will elevate your standards and help you grow personally and professionally.

**How to Apply**

1.  **Fill out our in-depth application form at the bottom of this post**: We’ve designed this form to ensure we’re the perfect fit for each other.
2.  **Interviews**: If selected, you’ll go through two interview rounds.
3.  **Test task**: Showcase your skills in a real-world scenario.
4.  **Final interview**: Let’s seal the deal and welcome you aboard.

**Ready to join the best team in lifecycle marketing?**

Apply now through the form below and take the next step in your career with Kensington Media House. Let’s build something incredible together!

https://forms.gle/2kVELN3fTuJQQv8M9

Customer Success Manager

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

**A few examples of your responsibilities**:

*   Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.
*   Champion a user-centric approach when it comes to product.
*   Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
*   Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least!) appreciated.
*   Prepare FAQs, and improve our customer care notes and document support.

What we look for

*   **Reasoning ability.** Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
*   **Drive.** You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
*   **Team spirit.** You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
*   **Proficiency in English.** You read, write, and speak proficiently in English.

What we offer

*   **Incredibly talented, entrepreneurial teams.** You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
*   **An exceptional opportunity for growth.** We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
*   **Competitive pay and access to equity in the company.** Pay grows rapidly as you accumulate experience and translate it into greater impact. You can also receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
*   **All. These. Benefits.** Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

**Commitment & contract**

Permanent or fixed-term. Full-time.

**Location**

Milan (Italy) or fully remote.

**Before you apply**

Bending Spoons is a demanding environment: We’re extremely ambitious and we ask a lot of ourselves and one another. While this tends to lead to fantastic learning, achievements, and career growth, it also requires a significant commitment. So if you like the role and are ready to give your very best, don’t hesitate to apply.

**The selection process**

If you pass our screening, we’ll ask you to take on a few tests that assess how you approach unfamiliar problems. If you’re successful with those, we’ll invite you to a series of interviews.

Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and we provide reasonable accommodations for an applicant with disabilities, which can be requested at accommodations-ext@bendingspoons.com.

Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

Customer Support

**Location:** Remote **Position:** Part-time **Duties:**

*   Answer and direct incoming calls, providing courteous and professional assistance in both English and Spanish
*   Serve as the first point of contact, ensuring prompt and polite communication
*   Assess the nature of calls and escalate emergencies or urgent matters to the appropriate personnel
*   Follow pre-approved scripts and procedures to handle inquiries efficiently
*   Maintain accurate call logs and provide summaries or reports as required

**Requirements:**

*   Fluency in English and Spanish (Full professional proficiency)
*   Experience in customer service, call centers, or as a telephone operator in a professional setting
*   Excellent interpersonal and communication skills – patient, organized, and able to stay calm under pressure
*   Ability to work flexible hours, including evenings, weekends, and holidays
*   Comfortable managing high call volumes during peak periods
*   Strong internet connection and appropriate workspace for remote operations

Powered by JazzHR HNPc9FLuxg

Remote Telephone Operator

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

**Who’s building Persona?**

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

**What we’re looking for:**

We are looking for Virtual Assistants to help our clients operate and scale different parts of their growing businesses. As a Virtual Assistant you'll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.

**Responsibilities—what you'll do:**

*   Drafting emails and handling business communications
*   Taking video conferences
*   Interfacing with clients and customers
*   Scheduling and planning meetings and events
*   Online research and data collection using spreadsheets
*   Reporting and analysis
*   Creative work with writing and media
*   Other administrative tasks and projects

**Requirements:**

*   Fully fluent in English
*   Skilled in the use of apps and technology
*   Ability to commit long-term and full-time
*   Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
*   No work experience is required, but we will take any work experience you have into account
*   This position is for serious, career-oriented candidates

**Other qualities we look for:**

*   Track record of success at work or in school
*   An ability to solve complex problems with minimal guidance
*   Experience in high performance work or school environments
*   Skilled at anticipating team members’ needs
*   Willingness to work hard and persevere
*   Intellectual curiosity and resourcefulness
*   Professionalism

**What we offer:**

*   Best salaries in the industry
*   Permanent ability to work from anywhere in the world
*   Opportunities for growth and advancement
*   A fast-paced and collaborative environment
*   Warm and friendly company culture
*   Full benefits

**Benefits at Persona:**

*   Health insurance
*   Unlimited paid time off (paid sick and vacation leaves)
*   Annual bonuses based on performance
*   Monthly tech allowance
*   Opportunity to be paid in your currency of choice
*   Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/

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