**About Us:** We are a globally connected, remote-friendly team dedicated to providing seamless ticketing and travel services to clients worldwide. With decades of industry expertise, we offer a flexible and supportive work-from-home environment, perfect for individuals looking to start a rewarding career in the travel industry. **Responsibilities:Ticketing & Booking Support:**

*   Assist clients in booking flights, cruises, train tickets, and other travel-related reservations
*   Verify availability, pricing, and travel regulations before processing bookings
*   Ensure all reservations are accurate and align with client preferences, schedules, and budgets
*   Process modifications, cancellations, and rebookings as needed

**Client Assistance:**

*   Communicate with clients via phone, email, and chat to understand their travel needs
*   Provide personalized recommendations for routes, airlines, and seating options
*   Address customer inquiries, resolve booking issues, and handle special requests professionally

**Administrative Support:**

*   Maintain detailed records of bookings, payments, and client interactions using our system
*   Process payments and send confirmation details to clients in a timely manner
*   Stay informed about airline policies, travel restrictions, and industry updates

**Benefits of Joining Our Team:**

*   Fully remote position with the flexibility to work from home
*   Comprehensive training provided—no prior experience required
*   Access to exclusive travel discounts and perks for personal use
*   Supportive and collaborative team environment with mentorship and professional growth opportunities
*   Unlimited earning potential with performance-based incentives

**Requirements:**

*   Strong written and verbal communication skills in English; bilingual abilities are a plus
*   Excellent organizational and problem-solving skills with attention to detail
*   Customer service or ticketing experience is preferred but not required—training is available
*   Self-motivated and able to work independently in a remote setting
*   Basic computer proficiency, including familiarity with booking platforms and CRM tools (training provided)

**Available Countries:** We are actively hiring in the following locations: Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Italy, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Saint Kitts & Nevis, Saint Lucia, Spain, Trinidad & Tobago, United Kingdom, United States, and Uruguay. **Ready to Start Your Career?** Join us as a Work From Home / Virtual Ticketing Agent and enjoy the flexibility of working remotely while assisting clients with their travel needs. Be part of a dynamic and supportive team dedicated to your success! Powered by JazzHR 2AqrFjIjZ4

Remote Hospitality & Ticketing Agent

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are seeking a highly organized and detail-oriented Remote Customer Service Representative to join our dynamic team. In this role, you will be responsible for managing the entire accounts receivable process, ensuring timely collection of payments, and maintaining accurate financial records. **Key Responsibilities**

*   Manage the accounts receivable process, including invoicing, follow-up, and collections
*   Reconcile customer accounts and maintain accurate records
*   Analyze accounts receivable data and provide regular reports to management
*   Develop and implement strategies to improve cash flow and reduce outstanding receivables
*   Collaborate with the finance team to ensure compliance with accounting standards and policies
*   Provide excellent customer service to clients and resolve any billing-related inquiries
*   Stay up-to-date with industry trends and best practices in accounts receivable management
*   Perform other duties as assigned

**Qualifications**

*   Bachelor's degree in Accounting, Finance, or a related field
*   3-5 years of experience in accounts receivable management, preferably in a remote or virtual environment
*   Proficient in using accounting software and spreadsheet applications
*   Strong problem-solving, analytical, and communication skills
*   Ability to work independently and manage multiple tasks simultaneously
*   Excellent attention to detail and organizational skills
*   Experience in a remote or virtual work environment is preferred
*   Bachelor's degree in Accounting, Finance, or a related field
*   3-5 years of experience in accounts receivable management, preferably in a remote or virtual environment
*   Proficient in using accounting software and spreadsheet applications
*   Strong problem-solving, analytical, and communication skills
*   Ability to work independently and manage multiple tasks simultaneously
*   Excellent attention to detail and organizational skills
*   Experience in a remote or virtual work environment is preferred

If you believe you possess the necessary skills and experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for the team to review.

Remote Customer Service Representative

**Who We Are**

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized in the top 10 in the 2024 GRIT50 ranking of the world’s most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.

As a fast growing tech company headquartered in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it.

We are expanding our global footprint and are excited to be establishing an Australia-based operation, serving our existing and prospective clients in Australia and Eastern Asia.

Find out more about us and our story here!

**Who You Are**

As our first local hire in Sydney, you’ll join a small on-site team and play a key role in establishing our presence while collaborating remotely with our larger global team As a Customer Support Specialist you'll play a vital role in our operations as a Recollective software expert able to both educate and rapidly execute solutions for our global customers.

You will interact with customers every day, from providing technical consultation support that might include functionality or other product inquiries, conducting platform pre-launch check reviews or impromptu online sessions to develop effective workaround solutions to meet their research needs.

You will also manage the implementation of customer research projects on the Recollective platform. This includes programming research guides, onboarding participants, resolving technical issues, and collaborating with the Recollective Sales team and other internal stakeholders to deliver complex projects successfully.

If you thrive in an environment that allows you to take ownership, operate independently, and quickly make an impact, then you're the self-starter we're looking for.

**Role Responsibilities**

*   Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform
*   Provide technical support/troubleshooting for customer inquiries and escalate cases to appropriate internal teams as required
*   Assist customers in achieving successful outcomes with Recollective through project reviews, tailored guidance, and project implementation
*   Provide discrete in-app support during live research sessions for customers
*   Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed
*   Your secondary responsibilities will be:
*   Lead the implementation of customer services to ensure projects are delivered to the highest standard and customized to meet each customer’s unique needs.
*   Manage the project schedule, scope and effort ensuring projects are completed on time and to the customer’s satisfaction.
*   Document customer experiences and formal feedback
*   Support and collaborate with Recollective's product and sales teams
*   Invest in further growth and development with a continuous learning mindset
*   Contribute to a growing collection of Recollective platform knowledge and training resources
*   Take on other special projects that spark your interest and advance the company

**Required Skills and Experience**

*   A minimum of 2 years of experience working in an implementation or professional customer-facing role. Experience in market research-related field would be an asset
*   University or College degree or diploma in any discipline. Education in a market research-related field would be an asset
*   Excellent written and oral communications skills, with a demonstrated ability to build and establish relationships with experienced professionals across all departments
*   Ability to accurately problem solve by understanding a work-related problem or situation, and taking action to resolve it appropriately
*   Excellent coordination, project management, and organizational skills; able to drive multiple projects at once
*   Flexibility with changing programs and processes; a willingness to dive deep, experiment rapidly and get things done
*   Proficiency in English is a requirement for this role. Preference will be given to candidates who are also fluent in Spanish or French
*   Advanced computer literacy and experience with cloud-based office software such as Google Office Suite or MS Office. Knowledge of CRM systems (Salesforce) is a strong advantage
*   Ability to empathize with the customer and provide an exceptional support experience
*   Self-starter with a customer-obsessed mindset that is able to work independently, effectively and is committed to customer satisfaction and continuous learning
*   Experience leading live video and screen sharing sessions is an asset

**Location**

This is a remote-working position, open to any applicant based in Sydney, Australia.

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**Working at Recollective**

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trail…you will love it here.

**Our Core Values**

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

*   Transparency
*   Drive
*   Excellence
*   Humanity
*   Team

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.

Customer Support Specialist - Sydney, Australia (Remote)

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. The customer success manager, in **Australia**, will serve as the trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You’ll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities. In this role you will strive to improve customer satisfaction by understanding customer’s novel business needs, setting in place actionable next steps, influencing product value,e and protecting and growing annual recurring revenue within their assigned portfolio. If you are someone who has the ability to drive strong customer satisfaction scores, retain customers, protect existing revenue, and grow the existing revenue by closing expansion sales, get in touch, we would love to meet you! **Your new adventure:**

*   Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization
*   Proactively build and maintain strong ‘high and wide’ relationships with key stakeholders in assigned portfolio to actualize long-term retention
*   Use influence with key stakeholders to drive usage and adoption, ensuring customer health and full product value attainment.
*   Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio
*   Ensure our solutions' timely and successful delivery according to customer needs and objectives
*   Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
*   Act as a point of escalation, when required, to help manage customer expectations during security incidents
*   Serve as the voice of the high-value customer with internal teams, advocating for their business needs to keep cross-functional teams abreast of changing market needs and customer pain points
*   Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries
*   Conduct customer calls via web-based video software utilizing the camera, screen-share and screen management features to foster strong relationships and ensure a smooth process

**Does this sound like you?**

*   2+ years of experience in Account Management/Customer Success within the tech industry
*   Ability to manage competing priorities and adapt quickly in a fast-paced environment, without losing personal touch with customers or strategy
*   Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows
*   A focus on keeping up to date with product changes and consistently having a strong knowledge of product features
*   Strength in effectively partnering with cross-functional teams to infuse the customer's voice and needs back into the business
*   Excellent active listening skills to quickly synthesize information and offer advice in a synchronous environment with customers
*   The capability to learn new systems (e.g. CRM) to track all customer-related activities and deliverables, pipeline management, and health of accounts efficiently, and understand multiple popular industry platforms to consult customers
*   Passion for proactively investing in your training and development across multiple business industries
*   Fluency in English with the ability to cater communication style and delivery to meet that of the stakeholder
*   Experience with CRM and CSM (e.g. Gainsight) systems is an advantage
*   A Bachelor's degree and a CSM certification are a plus

**Why Pipedrive?**

*   A value-driven work environment where people come first
*   A lively bunch of colleagues from over 50 different countries, with offices in Prague, Tallinn, Tartu, Lisbon, London, Dublin, Florida, Riga and Berlin
*   A team serious about getting things done while not taking ourselves too seriously
*   Freedom to execute your ideas with a passionate and motivated team supporting you
*   Lots of room for personal and career development

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation, to the extent allowed by law, in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment. Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship. We are looking for a Customer Success Manager, based in Australia, to join our team and act as a trusted advisor for their portfolio and key stakeholders. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Customer Success Manager - Australia

We are seeking a dedicated and enthusiastic **Customer Experience Coordinator** with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process. **Responsibilities**

*   Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly
*   Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations
*   Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients
*   Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments
*   Communicate updates, confirmations, and travel documentation to clients in a timely manner
*   Gather and analyze customer feedback to identify opportunities for improving the travel experience
*   Maintain detailed records of client interactions, preferences, and special requests
*   Assist in planning group travel, corporate events, and destination trips to meet client goals

**Qualifications**

*   Strong organizational skills with the ability to multitask and manage time effectively
*   Exceptional communication and interpersonal abilities
*   A passion for travel and creating positive experiences for clients
*   Familiarity with travel booking systems or willingness to learn
*   Prior experience in travel coordination, customer service, or hospitality is preferred

**What We Offer**

*   Flexible, remote work opportunities
*   Access to exclusive travel discounts and perks
*   Training and professional development in the travel industry
*   Competitive compensation with performance-based incentives

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a **Customer Experience Coordinator**! Apply today and start making travel dreams come true. Powered by JazzHR oev4pkJAhj

Customer Experience Coordinator

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