Corsair logo

Customer Service Representative

Corsair
Department:Customer Service
Type:REMOTE
Region:USA
Location:United States
Experience:Entry level
Estimated Salary:$35,000 - $45,000
Skills:
CUSTOMER SERVICEZENDESKORACLESHOPIFYMICROSOFT TOOLSCOMMUNICATIONTIME MANAGEMENT
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Job Description

Posted on: February 6, 2025

Job Description Join our team and deliver exceptional customer experiences as a Customer Service Representative. In this role, you’ll ensure a world-class experience for our direct consumers and Warranty RMA services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing Corsair’s commitment to quality. Responsibilities And Expectations

  • Serve as the first point of contact for consumer inquiries via Zendesk CRM.
  • Demonstrate customer-focused communication skills and professionalism across all levels of the organization.
  • Build and maintain strong relationships that reflect Corsair’s core values.
  • Seek opportunities to enhance and improve the customer experience continuously.
  • Clearly communicate and execute Corsair’s Limited Warranty Policy.

Qualifications

  • Education: BA/BS preferred, or a combination of education and work experience.
  • Language Skills: Fluent in English; bilingual capabilities are a plus.
  • Experience:
  • Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
  • Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools.
  • Professional Skills:
  • Strong written and verbal communication skills with excellent grammar and attention to detail.
  • Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
  • Proficient in time management and prioritization, with the ability to meet deadlines under pressure.

Attributes

  • Empathetic and skilled at understanding customer concerns.
  • Calm under pressure and capable of de-escalating tense situations with professionalism and tact.
  • Enthusiastic, dependable, and customer-oriented mindset.
  • High attention to detail and accuracy in processing orders.

Additional Information

  • Schedule: Weekends required; some holidays may be required.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you! About Us CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops. Benefits

  • Comprehensive medical, dental, and vision benefits
  • Bonus
  • 401K Plan
  • Tuition Assistance
  • Employee Discount Purchase Program
  • Paid Parental Leave
  • Employee Stock Purchase Program
  • Generous paid time off and holidays
  • Pet Insurance
Originally posted on LinkedIn

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