Customer Service Executive

(Please see the end of the job post to find out how to apply)*

Fanvue is at the forefront of the creator economy, shaping the future by providing a platform where creators can earn and share amazing experiences with their fans. We drive the evolution of human connection, bringing creators and fans closer together.

As a fast-growing company in the subscription space, we are seeking a dynamic individual to support our customer service team. This role is essential in providing our creators and fans with the best possible experience when engaging with our platform.

We’re looking for someone with:Must haves

• Excellent written communication skills
• Strong analytical and problem-solving abilities.
• Exceptional diligence and attention to detail.
• Process-oriented mindset.

Nice to haves

• Experience in complaint handling.
• Experience with fraud management and payment support.
• A holistic approach to customer relationship management.
• Experience in a similar role

What’ll you be working on:

• Serve as the first point of contact for fans and creators on the Fanvue Platform.
• Respond to customer inquiries promptly and efficiently.
• Ensure our customer support is top-notch.
• Act as a point of escalation for customers experiencing payment, login, payout issues.
• Assist the Operations Manager and CFO in resolving payment issues in a timely manner.
• Assist the Head of Support and the Support Lead in implementing new strategies and improving customer service protocols.
• Contribute to improving first contact resolution and overall processes.

Benefits:

• Unlimited holiday
• Remote working
• Flexible hours, according to the times you perform best
• Opportunities for rapid career growth
• Support with upskilling costs
• A team of high-performance A players
• Quarterly London team get-together
• Innovative culture where failing fast and learning fast is embraced

*How to apply:

Please submit your CV and a cover letter detailing your relevant experience and explaining why you are a good fit for this role.

Applications should be sent to antonella@fanvue.com by 31/12/2024.