Customer Solutions Consultant - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to announce an opening for a Customer Solutions Consultant position, where no previous experience is necessary! This entry-level role is perfect for those who are eager to kickstart their career in customer service and possess a passion for helping others. As a Customer Solutions Consultant, you will provide support to our clients, assisting them with inquiries and offering tailored solutions to enhance their experience. You will be equipped with comprehensive training and resources to ensure you're set up for success from day one. Join our team and take the first step towards a rewarding career path in a vibrant and collaborative environment, where your skills and enthusiasm will be valued and nurtured. Responsibilities

• Assist customers with inquiries and concerns via phone, email, and chat, ensuring a high level of service
• Collaborate with experienced team members to develop solutions that address customer needs and improve satisfaction
• Engage in training sessions to enhance knowledge of our services and customer support techniques
• Document interactions with customers to ensure accurate records and follow-up actions
• Provide feedback on customer service processes and suggest improvements based on interactions
• Participate in team meetings to share insights and learn from your peers
• Embrace a proactive approach to learning and achieving personal and team goals

Requirements

• No prior experience in customer service is required; we welcome candidates who are eager to learn
• Strong communication skills, with the ability to engage effectively with customers
• A positive attitude and a willingness to take on challenges and grow within the role
• Ability to work collaboratively as part of a team and contribute to a positive work environment
• Basic computer skills and familiarity with technology
• Multi-tasking abilities to manage customer inquiries and follow up efficiently
• A passion for customer service and helping others is essential

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan