Rollan Zhanyl

Customer Support Team Lead with over 10 years of experience in customer service, team leadership, and operations management. Proven expertise in building high-performing support teams, improving KPIs, optimizing workflows, and delivering exceptional customer experiences. Experienced in coaching, performance management, quality assurance, and cross-functional collaboration. Passionate about creating efficient support processes and helping teams achieve outstanding results. Currently seeking a remote leadership role where I can contribute my experience while continuing to grow in an international environment.