**Job Title: Senior Director, People ExperienceDepartment: People ExperienceReports to: AVP, People ExperienceLocation: RemoteSchedule: 9am – 5 pm ETTravel: ≥ 15%Salary Range: $133K to 154K\***

*   New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

**Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.Position Overview** As a Senior Director within the People Experience team you will focus on Employee Relations, playing a critical role in fostering a positive and productive work environment guided by Vibrant’s core values. You will lead efforts to develop and implement strategies that enhance employee engagement , address complaints and promotes a culture of trust and collaboration. Defined expertise in conflict resolution and compliance will be essential in guiding our organization through complex employee relations matters, ensuring fair and equitable treatment for all employees while supporting the overall organizational development. **Duties/Responsibilities** Compliance

*   Collaborate with legal and regulatory teams to address compliance related issues to mitigate risks.
*   Monitor changes in employment laws and regulations ensuring organization is informed and compliant.
*   Ensure compliance with federal, state, and local employment laws and regulations.
*   Reporting of People Experience (HR) compliance activities and outcomes to senior leadership.

Employee Relations

*   Partnering with legal and compliance teams to provide oversight and monitoring of Ethics Point incident management system.
*   Lead and oversee investigations, ensuring timely and fair resolution of workplace disputes and grievances.
*   Develop and implement comprehensive employee relations strategies to enhance workplace culture and employee engagement.
*   Provide guidance and coaching to senior leadership on employee relations matters, including performance management, disciplinary actions, and conflict resolution.
*   Monitor and analyze employee relations trends to identify and address potential issues proactively.
*   Provide coaching for managers and employees on topics such as conflict resolution, workplace harassment, and effective communication.
*   Prepare and present reports on employee relations metrics identifying trends and outcomes to senior leadership.
*   Maintain confidentiality and integrity in all employee relations and investigation processes.
*   Foster a supportive and inclusive organizational culture where all employees feel valued and included.

Policy

*   Collaborate with People Experience teams to develop and implement policies and procedures that promote a positive work environment.
*   Conduct regular reviews and updates of People Experience (HR) policies to ensure they remain current and effective.
*   Ensure organizational practices are aligned with legal requirements and industry best practice.

**Required Skills/Abilities**

*   Excellent interpersonal and communication skills, with the ability to build trust and rapport with employees at all levels.
*   Proven ability to handle sensitive and confidential information with discretion.
*   Strong analytical and problem-solving skills.
*   Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
*   Strong analytical and critical thinking skills with the ability to create, measure, Previous experience with managing and developing teams.
*   Excellent Oral and written communication skills

**Decision Making**

*   Evaluates risk factors with potential to disrupt achievement of strategic goals affecting large- scale or multiple programs and responds with corrective action.
*   Decisions have significant impact, requiring consultation with organizational leaders and external partners to determine appropriate solutions.
*   Consult with executive staff on long- term impact affecting departmental and/or organizational performance.
*   Approves decisions that commit financial and human resources to a course of action.
*   Strategic and tactical decision-making, subject to executive review.

**Scope Of Responsibility/Accountability**

*   Demonstrates and articulates strategic vision and direction in response to internal and external forces affecting the work environment
*   Conceptualizes, implements and evaluates strategic business and program goals and objectives.
*   Establishes broad policies governing the organization, consistent with mission, values and best practices, and assures compliance.
*   Assures integration of strategies and shared outcomes.
*   Performance and outcomes are assessed by executive leadership.

**Managing/Directing Work**

*   Plays a leadership role in translating the organization’s vision and values into planning and goals
*   Shapes and interprets policy to create and reinforce an environment consistent with mission, values and best practices.
*   Directs and provides guidance in the development of long- term organizational strategic plans.

**Job Knowledge**

*   Translates multi- dimensional concepts and issues into understandable components.
*   Ability to lead multiple teams/critical program, with overlapping time constraints.
*   Applies deep understanding of professional principles and standards, a high degree of creativity, foresight and judgement and broad management skills in planning, organizing and guiding programs and activities of major consequence.

**Required Qualifications**

*   Bachelor’s degree in Human Resources, Business Administration, or related field. Advanced degree preferred.
*   Minimum of 10 years of progressive HR experience, with at least 5 years in a leadership role focused on employee relations and investigations.
*   Strong knowledge of federal, state and local employment laws and regulations

**Physical Requirements**

*   Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone
*   Ability to respond to telephones and other auditory stimulation
*   Ability to evaluate/interpret information and make independent judgment/decisions
*   Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. _Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role._ Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. _"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"_

Senior Director, People Experience

**Who We Are Is What We Do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. **Why should you be part of our success story?** A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. **About the Role:** The Director, People Optimization leads the People Operations and Services team to manage global HR inquiries, HR data management, global onboarding and work authorization, and the execution of day-to-day HR processes and tasks. The role is critical to ensure seamless HR services and operations worldwide. The team’s mission is to create a seamless and impactful team member experience, ensuring that HR systems, processes, and resources are aligned with Deel’s strategic goals and hyper growth. This role demands a deep expertise in HR best practices, operational excellence, and a collaborative approach to continuously enhance efficiency and support the evolving needs of our business. **What You Will Do:**

*   People Operations and Services

*   Lead and manage the Service Operations function, ensuring efficient handling of global HR inquiries and requests.
*   Oversee and direct the Service Operations team, offering mentorship and support to foster team growth and development.
*   Develop and implement strategies to enhance service delivery and team member satisfaction.
*   Develop scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, and others that make up the employment and contractor life-cycle.
*   Provide oversight and ensure strong quality control and review processes are in place to maintain HR Knowledgebase as well as all Deel internal handbook, procedures and guides
*   Implement and leverage tools to automate processes, enhancing sustainability and scalability.
*   Monitor and analyze service metrics to identify areas for improvement.
*   Identify and implement scalable, cost-effective solutions to enhance the People Team’s efficiency, focusing on building infrastructure, increasing automation, and leveraging AI responsibly to streamline operations.
*   Oversee HR operations audit and compliance processes, ensuring adherence to SOX, local labor laws, and internal policies. Maintain a strong control environment and continuous process improvement.
*   Enhance People Team service delivery by refining processes for timely, accurate, and empathetic responses to employee inquiries via our ticketing system. Use metrics and feedback to drive continuous improvement in service effectiveness.

*   Data Management

*   Oversee the management and maintenance of HR employee and contractor data, ensuring accuracy, confidentiality, and compliance with data protection regulations.
*   Implement best practices for data management and continuously improve data processes.

*   Global Onboarding And Work Authorization

*   Lead the global onboarding process, ensuring a smooth and positive experience for all new hires.
*   Manage work authorization processes, ensuring compliance with local and international regulations.
*   Collaborate with talent acquisition and people success to streamline onboarding and work authorization procedures.

*   HR Process And Task Execution

*   Oversee the execution of day-to-day HR processes and tasks, ensuring timely and accurate completion, specifically adherence to Service Level Agreements (SLAs).
*   Develop and document standard operating procedures for HR processes.
*   Identify opportunities for process automation and improvement.

*   General Oversight and Responsibilities

*   Support M&A activities to ensure Deel is prepared to onboard and manage acquired team members and their data.
*   Collaborate closely with cross-functional partners to design, streamline, and optimize People Team processes and programs.
*   Manage and conduct audits of HR procedures to ensure compliance with company policies and regulatory requirements, proactively identifying areas for improvement.
*   Support global expansion initiatives, ensuring smooth operationalization of local employment regulations and maintaining compliance in new geographies as the company grows.
*   Lead change management efforts, partnering with cross-functional teams to implement new processes, tools, and technologies. Provide clear communication, training, and ongoing support to ensure successful adoption and to minimize disruption.
*   Other duties as assigned, as the scope and focus areas for People continues to expand.

**What You Will Bring:**

*   8+ years of experience in People Operations/HR Operations, with deep expertise in enterprise grade HRIS and a proven track record of scaling and optimizing global HR processes and programs.
*   A strong understanding of HR policies, processes, and local legal requirements to ensure compliance and operational excellence.
*   A passion for workflows, efficiency, and consistency, paired with a meticulous attention to detail and the ability to manage multiple complex projects simultaneously.
*   The ability to align company needs with HR best practices, while crafting frameworks that are tailored to the company’s unique culture and growth trajectory.
*   Discretion and sound judgment in handling sensitive information and making decisions that affect both individuals and the organization.
*   An understanding of both building from the ground up (zero to one) and strategically scaling operations (one to N) as the company grows.
*   A proactive problem-solving mindset, anticipating challenges and addressing potential risks before they escalate.
*   A data-driven approach to decision-making, using both team member feedback and metrics to inform People initiatives and measure their impact.
*   Proven experience in building cross-functional partnerships and influencing stakeholders at all levels of the organization to drive alignment and results.
*   Demonstrated experience driving large scale implementations requiring process changes, project management and change management.
*   Excellent leadership skills, including the ability to interact effectively with people with diverse styles; make informed decisions, find solutions, encourage and support change; and, to constructively deal with conflicts and leverage different perspectives.
*   Excellent approach to problem analysis and resolution at both a strategic and functional level.
*   Innovative thinker able to make decisions independently and expeditiously; and, to translate strategy into action.
*   Excellent written and verbal communication skills, including interpersonal and presentation skills.
*   Deep knowledge of HR strategy, processes, and best practices.
*   Ability to collaborate cross-functionally is a global, matrixed environment.
*   Ability to perform in fast-paced, high-pressure situations.
*   Experience working in a globally distributed team, including working with/managing contractors and technical resources.
*   Outstanding attention to detail and quantitative/qualitative analysis skills to assess Return on Investment of all programs.
*   Excellent leadership, communication, and interpersonal skills, with the ability to manage a team, motivate team members and collaborate with different departments.
*   Takes initiative and uses good judgment; excellent follow-up skills.
*   Recognizes confidential, sensitive, and proprietary information and maintains confidentiality.
*   Excellent organizational skills and ability to manage and execute tasks in a high-pressure environment.
*   Strong project management skills, with the ability to manage multiple projects simultaneously successfully.
*   Ability to think strategically and creatively, with a strong focus on delivering results.
*   Excellent stakeholder management with a focus on continuous improvement and regular communication leveraging data and insights.
*   Strong passion for learning about our products and services through in-house and external training.
*   Experience in high-growth /pre-IPO Technology companies is highly preferred.
*   Proficiency with Google Office suite preferred.
*   Prior experience with Deel preferred.
*   This job description is not intended to be all-inclusive. The team member may perform other related duties as required to meet the ongoing needs of the organization.

**Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy**

*   Provided computer equipment tailored to your role
*   Stock grant opportunities dependent on your role, employment status and location
*   Additional perks and benefits based on your employment status and country
*   The flexibility of remote work, including WeWork access where available

**DISCLOSURE** We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 19th of February, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144. At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. _Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @__deel.com_ _and other acquired company emails like @__payspace.com_ _and @__paygroup.com__. You can view the most up-to-date job listings at Deel by visiting_ _our careers page__._ _Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._

Director, People Optimization

**_Our nationally accredited team is currently seeking a Human Resources Manager for a fully remote role, where you’ll lead HR initiatives, drive compliance, and cultivate a strong workplace culture across our multi-location mental health organization._Our Mission:** At Transitions Counseling and Consulting, we provide accessible, skilled mental health services for children, teenagers, and adults at convenient locations throughout Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. **Why Work with Us?**

*   Fully Remote: This is a 100% remote position anywhere in the US.
*   Competitive Compensation: Choose from a salaried position or contracted work.
*   Generous Time Off: Receive 180+ hours off in your first year, including PTO, sick time, holidays, and your birthday.
*   Comprehensive Health Coverage: Choose from multiple BCBS medical plans, including access to Blue365 for discounts on apparel, fitness, travel, and more.
*   Dental & Vision Plans: Comprehensive coverage to keep you and your family covered.
*   Retirement Savings: 401(k) to help you plan for the future.
*   Health Savings Account (HSA): Employer-matched contributions to support your healthcare needs.
*   Dependent Care FSA: Tax-advantaged savings for childcare and dependent care expenses.
*   Wellness Resources: Access to the Sharecare wellness platform for health tools, resources, and personalized support.
*   Professional Growth: Elevate your career with our unique Healthcare Leadership Program, designed to develop and empower emerging leaders.
*   Collaborative Culture: Join a team with a strong, supportive culture and robust back-office support for care coordination, scheduling, and billing.
*   Advancement & Growth Opportunities: Build your career with a company that prioritizes internal promotions. Over 50% of our leadership roles are filled by team members who have grown within our organization.
*   Meaningful Work & Mission-Driven Impact: Be part of a mission-driven team dedicated to improving lives through quality mental health care, where your work directly supports individuals and communities in need.

**Your Role**

*   Oversee daily HR operations, directly manage HR team members, and ensure compliance with all applicable employment laws, company policies, and procedures.
*   Maintain employee records and assist in internal audits of documentation.
*   Develop, implement, and manage recruiting strategies, including creating and updating job descriptions, overseeing job board postings, screening candidates, and facilitating the hiring process.
*   Manage the interviewing process, make hiring recommendations, and implement the onboarding process for new employees.
*   Monitor, analyze, and report on a range of HR KPIs, providing leadership with data-driven insights for informed decision-making.
*   Administer payroll, benefits, and compensation programs while managing PTO, sick leave, FMLA, and leave of absence requests.
*   Advise on compliance matters related to employment laws, regulations, and HR best practices while counseling management and staff on policies and procedures to foster a positive, inclusive, and legally compliant work environment.
*   Provide recommendations, oversee, and implement employee disciplinary actions, performance improvement plans, terminations, and offboarding, ensuring all processes are handled fairly, consistently.
*   Recommend updates to the employee handbook and applicable policies and procedures.
*   Coordinate and oversee employee training and development programs while identifying training needs, developing materials, and evaluating program effectiveness.
*   Oversee and manage HR projects from initiation to completion, ensuring timely execution and alignment with company objectives.
*   Advise on, implement, and optimize HR technology solutions, including Human Resources Information Systems (HRIS), payroll platforms, and applicant tracking systems (ATS), to improve efficiency and streamline HR operations.
*   Provide guidance on workforce planning and talent management while overseeing employee engagement initiatives, recognition programs, and workplace culture improvements to attract, retain, and develop top talent while enhancing morale and retention.
*   Conduct comprehensive personnel relations investigations, document findings, and ensure fair and legally sound resolutions.

**Qualifications**

*   Minimum of 3 years of experience as an HR Manager, preferably in healthcare, outpatient behavioral health, counseling, or psychiatry.
*   At least 2 years of experience using and managing HRIS and ATS platforms.
*   At least 1 year of experience in developing and implementing HR recruiting systems.
*   Advanced knowledge of HR policies and procedures, including U.S. federal, Arizona, and Texas labor laws.
*   Proficiency in Microsoft Office Suite (Word, Excel, etc.) with strong computing skills.
*   Demonstrated experience with HR operations, compliance, and employee relations.
*   Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
*   Proven ability to collaborate with leadership to provide proactive recommendations for business challenges, projects, and initiatives.
*   Advanced problem-solving skills, with the ability to lead teams and independently develop and implement solutions.
*   Experience using a Customer Relationship Management (CRM) system is preferred.
*   Excellent ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email.

**Ready to Make a Meaningful Impact?** If you're passionate about creating a positive workplace culture, driving HR excellence, and supporting a team dedicated to delivering exceptional mental health care, we’d love to hear from you. Join us in shaping a workplace where employees thrive, and our mission flourishes - apply today to become our next Human Resources Manager! _Transitions Counseling and Consulting conducts candidate evaluations, interviews, and hiring decisions with real people, not AI._ Compensation: From $70,000 to $80,000 per year

Human Resources Manager

Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. **Job Opportunities**

*   Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
*   Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

**Must-have Qualifications**

*   A minimum of two years relevant work experience.
*   {OR} A minimum of two years post-secondary education

**Training starts: May or June 2025Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.Work From Home Office Requirements**

*   Designated workspace free from noise and other distractions
*   High-speed internet at your expense unless otherwise required by law
*   Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
*   All Progressive hardware you receive needs to be connected to a surge protector

**Compensation**

*   $21.00 or $22.00 per hour depending on the role you are selected for
*   Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
*   An additional 10% when you work evening or weekend hours
*   Performance-based rewards
*   Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

**Benefits**

*   401(k) with dollar-for-dollar company match up to 6%
*   Medical, dental & vision, including free preventative care
*   Wellness & mental health programs
*   Health care flexible spending accounts, health savings accounts, & life insurance
*   Paid time off, including volunteer time off
*   Paid & unpaid sick leave where applicable, as well as short & long-term disability
*   Parental & family leave; military leave & pay
*   Diverse, inclusive & welcoming culture with Employee Resource Groups
*   Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Call Center Representative

Robert Half is seeking a remote worker in the Pacific or Mountain time zone to work remotely for an East Coast based company! Your role will be a Customer Service representative for e-commerce sales. This is an excellent option for a polished customer service professional!

\*Hours: 9AM-5PM (Mountain time) / 8 -4PM (Pacific Time)

_We are looking for individuals_ **_with experience providing customer service for ecommerce companies that sell products._**

*   Respond promptly and professionally to customer inquiries via email, live chat, social media, and phone.
*   Assist customers with product information, order status, returns, exchanges, and other service-related concerns.
*   Resolve customer complaints and issues effectively, escalating complex problems to the appropriate team when necessary.
*   Maintain detailed records of customer interactions and transactions in the CRM system.
*   Monitor and track orders to ensure timely delivery and customer satisfaction.
*   Work cross-functionally with logistics, warehouse, and product teams to address and resolve customer concerns.
*   Provide feedback to management on recurring issues and opportunities to improve the customer experience.
*   Stay updated on product knowledge, promotions, and policies to provide accurate information to customers.

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