Healthcare Customer Service

Job title: Customer Service RepresentativeJob duration: 3 Months contract ( possible extension )Job location: RemoteSchedule: 8:00 am - 5:30 pm Central, start times are either 8:00 am - 4:30 pm, 8:30 am - 5:00 pm or 9:00 am - 5:30 pmTraining Hours: 8 am -4:30 pm, Monday - Friday Central Time zone

Pay- $16.25

Start Date: 09/30/2024Estimated End Date: 12/31/2024Job description

• Receives requests via telephone regarding Insurance application status and Commissions.
• Respond to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
• Performs research to respond to inquiries and interprets notifications to determine the most effective response.
• Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• Schedule may vary based on the needs of business but core working hours are: Monday-Friday 8-5:30 CST
• Performance determined on many factors including phone metrics and quality assurance scores.

Skills:

• Associate's Degree and/or 2+ years' work experience in customer service- call center preferred
• Previous work experience in customer service required
• Ability to handle complex customer issues in a professional and calm manner
• Home high-speed internet, with 25 Mbps and up is required.
• Intermediate PC Skills
• Previous experience working in a remote setting is preferred

Education:

• Associate's Degree and/or 2+ years' work experience in customer service- call center preferred