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Location: Work from: πŸ‡ΊπŸ‡Έ USA

Director of Product

PRODUCT
Full-Time
Product
USA Only
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Us
Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for startups & SMBs with the most modern, thoughtfully all-in-one, communication-focused CRM. 

Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. 

We share on The Making of Close, our behind-the-scenes Product & Engineering blog.

About the Role
We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.

Key Responsibilities

  • Customer development
    • Get to know many of our individual customers and their problems deeply, understand their motivations, business context, and jobs to be done. 
    • Lead data collection and analysis to better understand the broader trends of our customer base and market.
    • Set great processes for our entire Product team to be deeply customer-focused.

  • Product Roadmap development
    • Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
    • Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
    • Set goals and objectively measure success for specific features as well as the broader product.
    • Design product initiatives around business goals, such as increasing NRR.
    • Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
    • Build and ship high quality Product
    • Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
    • Validate potential feature solutions with customers to give us confidence that our investments will pay off.
    • Find ways to delight customers; track and increase NPS.
    • Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
    • Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.

  • Manage the Product Management and Product Design teams
    • You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
    • Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
    • Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.

Requirements
  • Must be located in the United States.
  • Have significant experience (3 years minimum) in a product leadership/management role.
  • Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
  • Be comfortable diving deep into analytics and metrics to inform decisions and objectively define success.
  • Have a critical eye and always looking to improve an existing product or design to make it better.
  • Must be able to occasionally travel to meet customers and for team meetups.
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