Job Title: Technical Program Manager
Client Location: Remote - must be UK based
Starting: ASAP
Pay Comments: £37.02 - £41.35p/h PAYE
Duration: 12 month contract
Job Description:
Aquent is partnering with a global technology leader that is at the forefront of innovation, shaping the future of digital interaction and connectivity. This organization is committed to solving complex challenges and fostering a dynamic environment where talent thrives and makes a tangible impact. Join a team dedicated to groundbreaking advancements in AI and digital solutions, where your contributions will directly influence critical operations and strategic initiatives.
We are seeking a highly motivated, detail-oriented, and collaborative Technical Program Manager to join a vital team focused on eDiscovery and Information Governance. In this pivotal role, you will stand at the intersection of program strategy and technical execution, driving critical initiatives that support global litigation, regulatory, and information governance matters, alongside cutting-edge data science and AI projects. Your expertise will be instrumental in building scalable solutions, optimizing processes, and ensuring the seamless operation of high-stakes programs. You will leverage your strong program management discipline and technical fluency to own a portfolio of concurrent workstreams, from day-to-day case management to long-range roadmap planning, connecting diverse teams to drive efficiency, alignment, and impactful results.
What You'll Do
- Partner with leads and cross-functional teams to shape strategic plans and roadmaps, influencing team direction on technical, tooling, and process priorities.
- Analyse AI and technology trends across the company to originate and scope new initiatives for the team.
- Report on adjacent team efforts to inform roadmap decisions and avoid duplicated work.
- Own end-to-end program and project plans with cross-functional teams, defining and prioritising requirements, tracking action items and milestones, and ensuring on-time delivery of critical initiatives.
- Manage intake and triage for incoming requests, monitor progress through project management systems, and proactively surface and clear blockers.
- Assign work, track milestones, and manage against firm submission and production deadlines.
- Provide regular status updates to internal partners, case teams, and Outside Counsel.
- Build and implement scalable, defensible playbooks, policies, workflows, tools, and templates that solve complex problems, manage risk, and increase operational value.
- Execute SQL queries and other technical analysis to support case work and program reporting.
- Drive enhancements to existing AI and eDiscovery tools, vet new tools with partner teams, and manage the lifecycle of apps, scripts, and internal tooling built by the team.
- Partner with product and subject matter experts to ensure methodologies are reviewed and approved, and draft supporting methodology documentation.
- Build and maintain evaluation frameworks and performance metrics such as completion rates, turnaround times, and time spent blocked.
- Develop reporting and dashboards that make program health visible and drive continuous process improvement.
- Distill complex technical and legal information into clear, concise communication for a wide range of stakeholders.
- Adapt to different working styles to build successful cross-functional collaborations.
- Drive accountability across teams and stakeholders with little to no direct involvement from leadership.
Must-Have Qualifications
- BS/BA degree.
- 5+ years in technical program/project management, with that experience including direct support of eDiscovery, IG, or legal ops teams, in a high-stakes litigation, regulatory, or governance setting.
- Proven experience managing complex intake processes and cross-functional workflows at scale.
- Hands-on SQL and tooling lifecycle ownership - able to independently write and run SQL queries and manage development and tooling lifecycles. Not oversight-level only; the role executes technical analysis directly.
- Experience building performance metrics and evaluation frameworks.
- Experience building partnerships with a variety of in-house and external cross-functional teams.
- Demonstrated experience with project management tools and techniques.
- Experience supporting complex, high-stakes global litigation, regulatory, or information governance matters.
- Ability to synthesise complex information into actionable plans and executive-ready updates.
- Versatility to adapt quickly in a rapidly evolving environment.
Nice-to-Have Qualifications
- Experience working directly with data science or AI teams.
- In-house technology company experience.
- Professional services or client consulting background.
- PMP certification.
- Advanced degree.
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description:
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.