<p><strong>What is <a href="https://jobicy.com/company/contentstack" target="_blank" rel="noopener">Contentstack</a>?</strong></p>
<p>Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system.</p>
<p>While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time.</p>
<p>Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce &amp; Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program.</p>
<p>Learn more at <a href="http://www.contentstack.com/" rel="nofollow ugc noopener" target="_blank">www.contentstack.com</a>.</p>
<p><strong>Who Are We?</strong></p>
<p>At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!</p>
<p><strong>What Are We Looking For?</strong></p>
<p>We are seeking an experienced and strategic <strong>Sr. Customer Success Manager</strong> to join our growing Customer Success team. This is a senior-level individual contributor role responsible for managing a portfolio of our highest-value enterprise customers, representing a minimum of $5M in ARR across approximately 20–25 accounts. You’ll serve as the primary strategic partner throughout the customer lifecycle, helping customers realize, sustain, and grow their investment in Contentstack.</p>
<p>This is not a traditional relationship management role. You’ll navigate complex, multi-stakeholder organizations, build executive relationships, drive adoption, protect retention, and identify opportunities for expansion. You’ll develop a deep understanding of each customer’s business outcomes, digital transformation goals, workflows, and investment in Contentstack.</p>
<p>Contentstack is an AI-forward company, and we bring practical experience using AI tools and technologies to improve how we work, learn, solve problems, and drive impact. If you’re looking to make a meaningful impact with some of the world’s leading brands, we’d love to hear from you! Here’s what you’ll be doing:</p>
<ul>
<li>Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts, serving as the strategic partner throughout the customer lifecycle.</li>
<li>Develop multi-year success plans aligned to customers’ digital transformation goals, adoption milestones, and measurable business outcomes.</li>
<li>Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO.</li>
<li>Identify and proactively address churn, contraction, competitive displacement, and executive disengagement risks, developing recovery strategies when needed.</li>
<li>Own and forecast retention targets using usage, adoption, health, and engagement indicators.</li>
<li>Lead Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and connect Contentstack to measurable business outcomes.</li>
<li>Own a defined expansion quota and identify, negotiate, and close upsell and volume-growth opportunities within your portfolio.</li>
<li>Advise customers on best practices for scaling their Contentstack implementation, evolving workflows, and expanding strategic adoption without owning the technical build.</li>
<li>Mentor and coach CSMs on strategic account management, executive engagement, commercial strategy, and risk management.</li>
<li>Bring customer insights to the organization and contribute to the evolution of the CS playbook, platform, processes, and customer experience.</li>
<li>Leverage AI and CS tooling to manage your portfolio efficiently, identify risks and opportunities, and improve customer outcomes.</li>
<li>Collaborate cross-functionally with Sales, Product, Marketing, and other teams to drive customer outcomes and commercial growth.</li>
</ul>
<p><strong>What Really Gets Us Excited About You?</strong></p>
<ul>
<li>8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals, or a related customer-facing role.</li>
<li>Bachelor’s degree preferred; Customer Success, sales, or negotiation certifications are a plus.</li>
<li>Proven track record of owning and achieving a commercial number, including NRR, gross retention, renewals, and/or expansion.</li>
<li>Experience managing a complex enterprise book of business post-implementation.</li>
<li>Strong commercial acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting.</li>
<li>Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships.</li>
<li>Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities.</li>
<li>Working knowledge of composable/MACH architecture, APIs, and integrations, with the ability to advise customers on scaling existing implementations.</li>
<li>Experience with CRM and Customer Success tools such as Salesforce, Gong, and WorkRamp.</li>
<li>Fluency with AI tools and technologies, including Claude, and demonstrated ability to use AI for portfolio management, analysis, productivity, and problem-solving.</li>
<li>Highly organized and data-driven, with a bias for action and strong attention to detail.</li>
<li>Collaborative, curious, and able to mentor and influence others without direct authority.</li>
<li>You are located in the Central Time Zone; Austin, TX, is a big plus.</li>
<li>You like occasional travel.</li>
<li>You value a collaborative, fun culture!</li>
</ul>
<p><em>Salary for this role ranges between $115,000 - $135,000 based on skill set and experience</em></p>

<p><strong>What Do We Offer?</strong></p>
<p><strong>Interesting Work |</strong> We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. </p>
<p><strong>Tribe Vibe </strong>| We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.</p>
<p><strong>Bragging Rights</strong> | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!</p>
<p><strong>One Team One Dream </strong>| This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…</p>

<p>To review our Privacy Policy, please click <a href="https://www.contentstack.com/legal/privacy-notice-for-candidates/" rel="nofollow ugc noopener" target="_blank">here</a>.</p>

Sr. Customer Success Manager

<p><strong>Our Mission:</strong></p>
<p><a href="https://jobicy.com/company/6sense" target="_blank" rel="noopener">6sense</a>'s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.</p>
<p><strong>Our People:</strong></p>
<p>People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. </p>
<h3>The Role</h3>
<p>As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.</p>
<p>You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.</p>
<p>Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.</p>
<p>You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.</p>
<h3>What You'll Do</h3>
<h3>Lead and Develop a High-Performing Team</h3>
<ul>
<li>Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.</li>
<li>Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.</li>
<li>Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.</li>
<li>Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.</li>
<li>Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.</li>
<li>Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.</li>
</ul>
<h3>Drive Customer Success Outcomes</h3>
<ul>
<li>Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.</li>
<li>Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.</li>
<li>Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.</li>
<li>Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.</li>
<li>Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.</li>
<li>Drive a high level of customer engagement and executive alignment across key accounts.</li>
</ul>
<h3>Drive Operational Excellence</h3>
<ul>
<li>Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.</li>
<li>Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.</li>
<li>Use data and analytics to identify trends, improve performance, and drive informed decision-making.</li>
<li>Drive adoption of Customer Success processes, tools, and best practices across the team.</li>
<li>Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.</li>
</ul>
<h3>Partner Across the Business</h3>
<ul>
<li>Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.</li>
<li>Act as a voice of the customer and advocate for customer needs across the organization.</li>
<li>Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.</li>
<li>Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.</li>
</ul>
<h3>What We're Looking For</h3>
<ul>
<li>5+ years of people leadership experience leading customer-facing teams within a SaaS organization.</li>
<li>8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.</li>
<li>Proven track record of building, developing, and retaining high-performing teams.</li>
<li>Experience leading teams responsible for customer retention, adoption, and customer outcomes.</li>
<li>Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.</li>
<li>Experience coaching teams on executive engagement, account strategy, value realization, and risk management.</li>
<li>Excellent communication, coaching, and leadership skills.</li>
<li>Demonstrated ability to drive operational rigor and accountability through data-driven management practices.</li>
<li>Strong analytical and problem-solving skills with the ability to translate data into action.</li>
<li>Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.</li>
<li>Ability to thrive in a fast-paced, high-growth environment.</li>
<li>Ability to travel up to 25% for customer meetings, team events, and company programs.</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li>Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.</li>
<li>Experience managing teams responsible for portfolios between $15M and $20M in ARR.</li>
<li>Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.</li>
<li>Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.</li>
<li>Experience helping scale Customer Success organizations, teams, and operating models.</li>
</ul>
<h3>Why 6sense</h3>
<p>At 6sense, you'll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.</p>
<p>You'll work alongside some of the industry's most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You'll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.</p>
<p>If you're passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we'd love to hear from you.</p>

<p>Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote</p>
<p>Notice of Collection and Use of Personal Information for California Residents: <a href="https://6sense.com/california-recruitment-privacy-notice/" rel="nofollow ugc noopener" target="_blank">California Recruitment Privacy Notice and Policy</a></p>
<p><strong>Our Benefits:</strong> </p>
<p>Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces. </p>
<p>We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. </p>
<p><strong>Equal Opportunity Employer:</strong> </p>
<p>6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:jobs@6sense.com" rel="nofollow ugc noopener" target="_blank">jobs@6sense.com</a><a href="mailto:jobs@6sense.com" rel="nofollow ugc noopener" target="_blank">.</a> </p>
<p><em>We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to <a href="mailto:jobs@indeed.com" rel="nofollow ugc noopener" target="_blank">jobs@6sense.com</a> </em></p>

Manager, Customer Success - Upmarket

<h3>😎 Our Culture</h3><div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>'s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  </div><div>As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  </div><div>We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.</div><div>At <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.</div><h3>🚀 About the Role</h3><p>As a Customer Success Engineer at <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.</p><h3>🔧 Responsibilities</h3><ul>
<li>Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.</li>
<li>
<strong>Architect</strong>: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> platform to satisfy their requirements.</li>
<li>
<strong>Engineer</strong>: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.</li>
</ul><h3>💡  Requirements </h3><ul>
<li>5+ years of experience developing, implementing, or managing digital solutions.</li>
<li>Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred</li>
<li>Experience with web technologies, analytics, front-end development, and best practices for UX/UI</li>
<li>Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus</li>
<li>Must exhibit proficiency in JavaScript development.</li>
<li>Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf</li>
<li>Expert knowledge of browser developer tools to test scripts &amp; diagnose issues</li>
<li>Familiarity with the page load lifecycle &amp; techniques for performance optimization</li>
<li>Strong project &amp; time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients</li>
<li>Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.</li>
<li>Excellent verbal and written communication skills with exemplary presentation skills.</li>
<li>Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical</li>
<li>10% travel</li>
<li>Compensation: $120,000 - 150,000 base | bonus eligible</li>
</ul><h3>💻 Recruitment Process</h3><div>Note: <em>This interview process is subject to change.</em> End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.</div><div>- Recruiter Screen (30 minutes)<br>- Technical Assessment <br>- Panel Interview (60 minutes) <br>- Vice President of CSE Interview  (30 minutes) <br>- Chief Product Officer Interview (30 minutes)<br>- CEO Interview (30 minutes)<h3>🏆 Perks and Benefits</h3>
<div>This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> will be a milestone in your career. </div>
<div>Group benefits</div>
<div>Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)</div>
<div>FSA, DCFSA, and HSA accounts</div>
<div>Employee Assistance Programs (EAP)</div>
<div>Telehealth options</div>
<div>Voluntary Life &amp; AD&amp;D, STD, LTD, Critical Illness and Accident</div>
<div>Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.</div>
<div>Discounts on Pet Insurance</div>
<div>401k (with employer match) and Options / Equity </div>
<div>13 company holidays</div>
<div>Unlimited Paid Time Off </div>
<div>Sick leave</div>
<div>Parental/Adoption Leave</div>
<div>In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.</div>
<div>Promotional opportunities </div>
<div>Rewards and recognition programs </div>
<div>Robust onboarding and training program</div>
<div>One-time stipend for work-at-home employees</div>
<div>Monthly business expense stipend</div>
<div>Flexible work environments</div>
<div>Employee Discount Program (Perks at Work)</div>
<div>Employee Referral Program </div>
<div>Lead Referral Program</div>
<div>MacBook and awesome swag delivered to your door</div>
<div>Encouraging and collaborative culture </div>
<div>RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)</div>
<h3>🐉 About <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>
</h3>
<div>As a leader in digital analytics, <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> platform offers in-depth customer understanding, quantified and tied to core business objectives.</div>
<div>Today, <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. </div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. </div>
<div>If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!</div>
<div>The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. </div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to .</div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> is an E-Verify employer: </div>
<div>Applicant Privacy Policy: </div>
<div> #BI-Remote</div>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Senior Customer Success Engineer - Mobile App

<p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.</p><p style="min-height:1.5em"><strong>Key Responsibilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.</p></li><li><p style="min-height:1.5em">Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.</p></li><li><p style="min-height:1.5em">Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.</p></li><li><p style="min-height:1.5em">Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.</p></li><li><p style="min-height:1.5em">Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.</p></li></ul><p style="min-height:1.5em"><strong>Essential Qualifications</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3+ years of experience in technical support engineering roles, with a focus on application development.</p></li><li><p style="min-height:1.5em">Proven ability to identify technical pain points in both our solutions and our customers’ implementations.</p></li><li><p style="min-height:1.5em">Experience leveraging AI tools to optimize workflows and improve team efficiency.</p></li></ul><p style="min-height:1.5em"><strong>Nice to have</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.</p></li><li><p style="min-height:1.5em">Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.</p></li><li><p style="min-height:1.5em">Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.</p></li><li><p style="min-height:1.5em">Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.</p></li></ul>

Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin)


          <strong>Company Overview<br><br></strong>team.blue was created in June 2019 by the merger of the regional leading hosting<br><br>providers Combell Group, Register Group and TransIP Group.<br><br>team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.<br><br>team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe, and UK, and has more than 3,000 experts to support them. It&#x2019;s goal is to shape technology and to empower businesses with innovative digital services.<br><br><strong>Come as you are <br><br></strong>Everyone is welcome here. Diversity &amp; Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.<br><br><strong>Sustainability <br><br></strong>At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out on our website.<br><br><strong>Why choose </strong><strong>team.blue</strong><strong>?<br><br></strong>We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:<br><br><ul><li>A diverse and inclusive culture</li><li>Access to flexible working opportunities</li><li>A relaxed, collaborative atmosphere</li><li>Motivational, coach-style leadership</li><li>Employee perks, including an enhanced holiday scheme and a birthday bonus.<br><br><br></li></ul><strong>What We Do<br><br></strong>We make succeeding online as easy as it can be for our customers. We:<br><br><ul><li>Provide award-winning IT services.</li><li>Keep our products accessible and competitive.</li><li>Offer a diverse range of products to allow customers to grow.</li><li>Are customer-obsessed, offering multi-channel exceptional support.<br><br><br></li></ul><strong>Our values<br><br></strong>The five characteristics that drive our behaviours and the heart of our business culture.<br><br><ul><li>We put our customers at the heart of everything we do.</li><li>We&#x2019;re stronger together and we trust each other to do the right thing.</li><li>We tell it like it is and keep doors and minds open.</li><li>We treat each other with respect and regard.</li><li>We&#x2019;re always thinking &#x2019;what&#x2019;s next?<br><br><br></li></ul><strong>Job Description<br><br></strong>As a Customer Success Technical Advisor, you will be responsible for delivering exceptional technical support to our customers, primarily troubleshooting hosting, email, and other products offered by name.co.uk. Your role will involve ensuring customers are successful with our products while also contributing to the growth of the business through upselling and cross-selling opportunities. You will be part of a dynamic technical team, operating within a commercial model where hitting sales-driven targets is essential.<br><br>Supports the company&#x2019;s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.</li><li>Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.</li><li>Ensure customers are set up for success by guiding them through product features, configuration, and best practices.</li><li>Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer&#x2019;s experience.</li><li>Assist customers in understanding and optimising their product setups, helping them maximise value from our services.</li><li>Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.</li><li>Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.</li><li>Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.</li><li>Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.</li><li>Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.<br><br><br></li></ul><strong>Experience &amp; Skills<br><br></strong><ul><li> Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.</li><li> Strong communication, active listening, and problem-solving skills.</li><li> Ability to build rapport with customers and provide solutions that drive customer success.</li><li> Familiarity with CMS and ticketing systems, and basic billing/account management processes.</li><li> A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.<br><br><br></li></ul><strong>Competencies<br><br></strong><ul><li>Providing excellent customer service.</li><li>Delivering business results.</li><li>Teamwork.</li><li>Ability to work in a fast moving environment and to tight deadlines.</li><li>Self-motivation.</li><li>Attention to detail.<br><br><br></li></ul><strong>Working hours<br><br></strong>Normal office hours are:<br><br>Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.<br><br>On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.<br><br>Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.<br><br><strong>Training<br><br></strong>You will be given complete training and support from our office in Worcester<br><br>Initial training would be full time from the office, Monday to Friday, 9am &#x2013; 5:30pm.<br><br><strong>Right to work<br><br></strong>At any stage please be prepared to provide proof of eligibility to work in the UK.<br><br>Unfortunately, we are unable to support relocation packages or sponsorship visas.
        

Customer Success Techical Advisor


          <p>We are looking for a dedicated Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication and problem resolution. This position is suited for individuals who enjoy helping others, managing enquiries, and ensuring customers receive reliable and professional support.</p> <p>The successful candidate will handle client interactions, provide accurate information, document service requests, and collaborate with internal teams to resolve concerns efficiently. You will contribute to client satisfaction by delivering timely solutions, maintaining service standards, and creating positive experiences throughout every interaction.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Respond to client enquiries through phone, email, chat, and digital platforms.</li> <li>Provide accurate guidance and support based on client needs.</li> <li>Resolve customer concerns while maintaining a professional approach.</li> <li>Record client interactions and update support systems.</li> <li>Escalate complex issues to appropriate teams when necessary.</li> <li>Follow customer support procedures and service guidelines.</li> <li>Maintain clear and timely communication with clients.</li> <li>Identify recurring issues and recommend service improvements.</li> <li>Manage multiple client requests while meeting response targets.</li> <li>Support customer retention through excellent service delivery.</li><br></ul> <p><strong>Requirements:</strong></p> <ul> <li>Strong verbal and written communication skills.</li> <li>Excellent customer service mindset.</li> <li>Ability to handle challenging conversations professionally.</li> <li>Strong problem-solving and decision-making abilities.</li> <li>Comfortable using customer support software and digital platforms.</li> <li>Ability to manage multiple priorities.</li> <li>Strong attention to detail.</li> <li>Reliable internet connection and remote workspace.</li><br></ul> <p><strong>Qualifications:</strong></p> <ul> <li>High school diploma or equivalent required.</li> <li>Previous experience in customer service, client support, administration, or related roles preferred.</li> <li>Familiarity with CRM systems is an advantage.</li> <li>Candidates with strong communication skills and willingness to learn are encouraged to apply.</li><br></ul> <p><strong>Benefits:</strong></p> <ul> <li>Fully remote work environment.</li> <li>Flexible scheduling options.</li> <li>Comprehensive training and onboarding.</li> <li>Competitive compensation package.</li> <li>Career growth opportunities.</li> <li>Supportive virtual team culture.</li> <li>Professional skill development.</li> <li>Opportunities for advancement.</li><br></ul> <p><strong>Equal Opportunity Statement:</strong></p> <p>We are committed to creating a workplace where every individual is treated fairly and has the opportunity to succeed. We welcome qualified candidates from diverse backgrounds and make employment decisions based on skills, qualifications, experience, and business needs without discrimination based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.</p> <p>&#xA0;</p>
        

Client Support Specialist


          <p><strong>Customer Service Representative (Remote, United Kingdom) Entry Level</strong></p><p><br></p><p>&#x26A1; Fast-Track Your Application: <em>Click &quot;Apply on Company Website&quot; to submit your CV. Our system auto-parses your resume so you can complete your application in 20&#x2013;25 seconds and instantly unlock access to similar active UK graduate jobs!</em></p><p><br></p><p><strong>Overview</strong></p><p>We&#x2019;re looking for a professional and customer-focused <strong>Customer Service Representative</strong> to join a remote UK-based team.</p><p>This opportunity is ideal for someone with strong communication, problem-solving and organisational skills who enjoys supporting customers and delivering a positive service experience.</p><p><strong>Job Snapshot</strong></p><p><strong> Job Functions: </strong>Customer Service | Administrative | Other</p><p>&#x1F4CD; <strong>Location:</strong> United Kingdom</p><p>&#x1F3E0; <strong>Workplace:</strong> Remote</p><p>&#x1F4BC; <strong>Job Type:</strong> Permanent</p><p>&#x23F0; <strong>Employment:</strong> Full-Time</p><p>&#x1F3AF; <strong>Experience:</strong> Entry Level</p><p>&#x1F4B7; <strong>Salary:</strong> &#xA3;35,000&#x2013;&#xA3;40,000 per annum</p><p><strong>Key Responsibilities</strong></p><p>&#x2022; Respond to customer enquiries professionally and efficiently</p><p>&#x2022; Provide clear information and practical support</p><p>&#x2022; Resolve customer issues and escalate where appropriate</p><p>&#x2022; Maintain accurate customer records and update internal systems</p><p>&#x2022; Manage multiple enquiries while maintaining service quality</p><p>&#x2022; Communicate with customers through phone, email and digital channels</p><p>&#x2022; Follow customer service procedures and quality standards</p><p><strong>Requirements</strong></p><p>&#x2022; Strong written and verbal communication skills</p><p>&#x2022; Professional and customer-focused approach</p><p>&#x2022; Good problem-solving and organisational skills</p><p>&#x2022; Strong attention to detail</p><p>&#x2022; Comfortable using online systems and Microsoft Office</p><p>&#x2022; Ability to manage priorities and work independently remotely</p><p>&#x2022; Previous customer service, retail, hospitality, administration or client-facing experience is beneficial</p><p><strong>What We Offer</strong></p><p>&#x2022; <strong>&#xA3;35,000&#x2013;&#xA3;40,000 annual salary</strong></p><p>&#x2022; <strong>Remote UK working arrangement</strong></p><p>&#x2022; <strong>Permanent, full-time position</strong></p><p>&#x2022; Opportunity to build valuable customer service and client-support experience</p><p>&#x2022; Exposure to modern digital customer-support workflows</p><p>&#x2022; Opportunity to strengthen communication, organization and problem-solving skills</p><p><strong>How to Apply</strong></p><p>Apply in around <strong>20&#x2013;25 seconds</strong> &#x2014; confirm your details, upload your CV and submit your application.</p>
        

Customer Service Representative (Remote)

<h3>Company Summary:</h3><div>Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang AI, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.</div><h3>What Your Experience Will Be: </h3><div>As a Client Experience Manager at Slang AI, you’ll own the end-to-end customer journey for our SMB clients — from onboarding through long-term success and day-to-day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long-term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.</div><div>Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.</div><div>This unique scope means you’ll be both a strategic advisor and a hands-on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touch points, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.</div><div>In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality-first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.</div><h3>Why You Belong Here &amp; How You Will Grow:</h3><div>At Slang, we believe success starts with great execution and great service. In this role, you’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment. You’ll learn how to onboard, support, and grow a book of business with autonomy, while contributing to scalable processes that improve outcomes across the team. We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.</div><h3>What Success Looks Like</h3><ul>
<li>Driving Long-Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.</li>
<li>Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.</li>
<li>Renewals &amp; Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.</li>
<li>Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.</li>
<li>Feature Adoption &amp; Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.</li>
<li>Onboarding and Success Planning: You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.</li>
<li>Voice of the Customer: You escalate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.</li>
<li>Hospitality-First Service: You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.</li>
</ul><h3>What You Will Bring</h3><ul>
<li>Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.</li>
<li>Experience: 3+ years of experience in customer success, account management, or client-facing roles. Background in restaurants or hospitality tech is strongly preferred.</li>
<li>Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.</li>
<li>Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.</li>
<li>Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.</li>
<li>Adaptability: You’re comfortable in a fast-changing environment and open to feedback. You handle ambiguity and know how to prioritize.</li>
<li>Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.</li>
</ul><h3>How Work Affects My Life:</h3><div>As a Client Experience Manager for SMBs,  you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.</div><h3>Our Vision</h3><div>Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) <i>That’s why we started </i><i><a href="https://himalayas.app/companies/slang-ai">Slang.ai</a></i><i>. </i>We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).</div><div>We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.</div><h3>Our Values </h3><div>
<b>Overachiever Fever.</b> We’re overachievers (we don’t know any other way)</div><div>
<b>Learner Fervor. </b>We take every opportunity to learn (especially when it’s hard) </div><div>
<b>Humility Ability.</b> We approach each other with curiosity and openness  (know-it-alls not welcome!)</div><div>
<b>SMB MVP. </b>We’re an expert member of our customers’ teams (we earn their trust)</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Client Success Manager - SMB

<div><strong>All roles at <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® are Remote unless otherwise specified in the Job Description.</strong></div><h3>About <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®</h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div><h3><strong><a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> is Intelligent, Secure IT.</strong></h3><p><a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> is looking for a Senior Vice President of Global Customer Success &amp; Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and revenue-oriented success teams.</p><p>You will lead a global team of 100+ across the US, India, UK, Mexico &amp; Brazil.  Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn, accelerates expansion and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.</p><h3>.</h3><h3>Who You Are:</h3><ul><div>
<li><p><strong>Deeply Curious:</strong> You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the “why” behind a technical friction point or a churn trend until the logic is clear.  You’re in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.</p></li>
<li><p><strong>Scientifically Minded:</strong> You view the customer journey through a lens of granular data.  Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".</p></li>
<li><p><strong>A Standard-Bearer &amp; Coach:</strong> You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.</p></li>
<li><p><strong>A Product Aficionado:</strong> You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.</p></li>
<li><p><strong>AI-Forward:</strong> You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.</p></li>
</div></ul><h3>Key Responsibilities</h3><ul><div>
<h3><strong>Architect the Customer Engine for Trust-driven Strategic Revenue Growth</strong></h3>
<li><p>Refine the Customer Success, Global Technical Support, and Account Management team for scale.</p></li>
<li><p>Transition the department to an <strong>AI-first operational model</strong>, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.</p></li>
<li><p>Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.</p></li>
<li><p>Customize our onboarding motion for every segment (SMG, Commercial &amp; Enterprise), ensuring implementation is a technical "win" from day one with every single customer.</p></li>
<li><p>Lead our revenue-oriented expansion teams by focusing on customer trust and experience. </p></li>
<li><p>Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.</p></li>
<li><p>Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.</p></li>
<h3><strong>Drive Data-Centered Retention</strong></h3>
<li><p>Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data &amp; tools to identify and mitigate churn risks before they manifest.</p></li>
<li><p>Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.</p></li>
<li><p>Improve overall onboarding experience and long term retention</p></li>
<h3><strong>Product &amp; Technical Advocacy</strong></h3>
<li><p>Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. </p></li>
<li><p>Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.</p></li>
<h3><strong>High-Performance Leadership</strong></h3>
<li><p>Manage five direct reports and a 100+ person global footprint.</p></li>
<li><p>Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.</p></li>
</div></ul><h3>Requirements:</h3><ul><div>
<li><p><strong>Proven Scale:</strong> Significant experience leading both <strong>Technical Support, Account Management</strong> and <strong>Customer Success</strong> teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.</p></li>
<li><p><strong>Global Expertise:</strong> Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).</p></li>
<li><p><strong>Analytical Rigor:</strong> Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.</p></li>
<li><p><strong>Data Excellence:</strong> History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.</p></li>
<li><p><strong>Ability to Travel: </strong>This role travels approx 30% of the time to customer sites as well as to leadership and team meetings.  Travel is both domestic and international.  </p></li>
</div></ul><h3>Where you’ll be working/Location:</h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</div><div><strong>You must be located in and authorized to work in the country noted in the job description to be considered for this role. </strong></div><div>Please note: There is an expectation that our <em>engineers</em> participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</div><h3>Language: </h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.</div><div>
<strong>Why <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a></strong><strong>®</strong><strong>? </strong>
</div><div>If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  </div><div>One of <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO</div><div>Please submit your résumé and brief explanation about yourself and why you would be a good fit for <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®.  Please note <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is not accepting third party resumes at this time.   </div><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div><h3>Scam Notice:</h3><div>Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> will never send you a check for any equipment prior to employment.</div><div>All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at  with the subject line "Scam Notice"</div><div> #BI-Remote</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Senior Vice President of Global Customer Success & Support - United States


          <p>We&apos;re partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.</p><p>In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.</p><p><strong>Your Role:</strong></p><ul><li><p>Provide customer support via phone and email, ensuring a professional and friendly experience</p></li><li><p>Assist with inquiries related to orders, deliveries, payments, and returns</p></li><li><p>Troubleshoot customer issues and provide clear, effective solutions</p></li><li><p>Act as a point of contact for external sellers, supporting their questions and needs</p></li><li><p>Provide information about digital products and platform services</p></li><li><p>Escalate and route more complex issues to the appropriate internal teams</p></li><li><p>Maintain accurate records of customer interactions and follow internal processes</p></li></ul><p><br></p><p><strong>Your Qualifications:</strong></p><ul><li><p>Fluent in Dutch (spoken and written) with good English skills</p></li><li><p>Previous experience in customer support or service roles is an advantage</p></li><li><p>Strong communication and problem-solving skills</p></li><li><p>Comfortable working with digital tools and customer management systems</p></li><li><p>Ability to work independently in a remote environment</p></li><li><p>Customer-focused mindset with attention to detail</p></li></ul><p><br></p><p><strong>The Offer:</strong></p><ul><li><p>Remote position within Portugal</p></li><li><p>Full-time contract with a 40-hour work week</p></li><li><p>Paid training (6 days, 8 hours per day) with structured onboarding</p></li><li><p>Training compensation provided upon successful completion</p></li><li><p>Base salary + meal allowance</p></li><li><p>Holiday and Christmas allowances paid monthly</p></li><li><p>Optional accommodation support (if applicable)</p></li><li><p>Health insurance from day one</p></li><li><p>22 days of paid annual leave + Portuguese public holidays</p></li><li><p>Opportunity to grow within an international and fast-paced environment</p></li></ul><p><br></p><p></p>
        

Support Specialist - Dutch Speaking


          <strong>About ElevenLabs<br><br></strong>ElevenLabs is an AI research and product company transforming how we interact with technology.<br><br>We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world&apos;s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We&apos;ve raised $781M in funding and our last valuation was $22B - multiples of 11, always.<br><br><strong>We Have Expanded From Voice Into Three Main Platforms<br><br></strong><ul><li>ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>ElevenAPI gives developers access to our leading AI audio foundational models.<br><br></li></ul>Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<br><br>How we work<br><br><ul><li>High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>Impact not job titles: We don&#x2019;t have job titles. Instead, it&#x2019;s about the impact you have. No task is above or beneath you.</li><li>AI first: We use AI to move faster with higher-quality results. We do this across the whole company&#x2014;from engineering to growth to operations.</li><li>Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>Global team: We prioritize your talent, not your location.<br><br></li></ul>What we offer<br><br><ul><li>Innovative culture: You&#x2019;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&#x2019;s possible.</li><li>Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>Co-working: If you&#x2019;re not located near one of our main hubs, we offer a monthly co-working stipend.<br><br></li></ul><strong>Technical Customer Support Specialist (Contract, Remote)<br><br></strong><strong>Who we are</strong> A global team united by curiosity and a shared mission: to be the first choice for AI audio. We&apos;re building a new category of technology from the ground up &#x2014; moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from.<br><br><strong>About the role</strong> As a Technical Customer Support Specialist, you&apos;ll be on the front lines with our enterprise and B2B customers &#x2014; helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You&apos;re not just resolving tickets; you&apos;re the person who understands what&apos;s actually going wrong, communicates it clearly, and helps make the product better because of it. This role requires someone who&apos;s proactive, technically sharp, and genuinely excited about where AI is going.<br><br><strong>What You&apos;ll Do<br><br></strong><ul><li>Own enterprise support end-to-end &#x2014; diagnose complex issues quickly, communicate clearly, and follow through until resolved</li><li>Provide high-quality technical support in English</li><li>Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations</li><li>Identify patterns across support tickets and surface product gaps to engineering and product teams</li><li>Build and maintain documentation that actually helps &#x2014; clear, accurate, and kept up to date</li><li>Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs<br><br></li></ul><strong>What You Bring<br><br></strong><ul><li>2&#x2013;3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience</li><li>Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) &#x2014; either through support work or building things yourself</li><li>Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript</li><li>A genuine interest in implementing and experimenting with AI solutions &#x2014; not just supporting them from the outside</li><li>Experience working autonomously in a fast-moving, international, remote team<br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>Passionate about AI and the problems it can solve &#x2014; you follow the space closely and have opinions about it</li><li>Analytically sharp with a first-principles approach to debugging and problem-solving</li><li>A strong communicator who can translate technical complexity into clear, actionable responses</li><li>Self-directed: you don&apos;t wait to be told what to do, and you hold yourself to a high standard</li><li>Energised by a startup environment where things move fast and you can have real impact<br><br></li></ul>We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.<br><br>
        

Technical Customer Support Specialist

<div><a href="https://jobicy.com/company/binance" target="_blank" rel="noopener">Binance</a> is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.</div><div>Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.</div><div> </div><div>If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.</div><h2>Responsibilities</h2><ul>
<li>Development and implementation Backend service for the AI Chatbot products.</li>
<li>Build large scale software system, which can impact daily life of millions of customers.</li>
<li>Explore and integrate the LLM applications to improve chatbot performance and user experience.</li>
<li>Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.</li>
<li>Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers’ daily work and do knowledge share, etc.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.</li>
<li>Over 8 years of professional experience in a related field.</li>
<li>Core Java programming skills and willingness to do hands on coding are a must.</li>
<li>Knowledge and experience with Python and familiar with collaborating with algorithm engineers.</li>
<li>Capable to cope with stress, and quickly learn new knowledge.</li>
<li>Good cross-team communication skills.</li>
<li>Familiarity with design patterns and system design required to solve common software programming challenges.</li>
<li>Knowledge and experience with Chatbot &amp; Custom service Bot is considered as a plus.</li>
<li>Knowledge and experience with LLM usage is considered as a plus.</li>
<li>Knowledge and experience with data job like Flink/Spark are considered as a plus.</li>
</ul><div>Working at Binance</div><div>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities</div><div>• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless</div><div>• Tackle fast-paced, challenging and unique projects</div><div>• Work in a truly global organization, with international teams and a flat organizational structure</div><div>• Competitive salary and benefits</div><div>• Flexible working hours, remote-first, and casual work attire</div><div> </div><div>Learn more about how Binancians embody the organization’s <u><a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-5487396240897265423" rel="nofollow ugc noopener" target="_blank">core values</a></u>, creating a unified culture that enables collaboration, excellence, and growth.</div><div> </div><div>Apply today to be a part of the Web3 revolution!</div><div> </div><div>Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div> </div><div><em>By submitting a job application, you confirm that you have read and agree to our </em><a href="https://www.binance.com/en/candidate/privacy/notice" rel="nofollow ugc noopener" target="_blank"><em>Candidate Privacy Notice</em></a><em>.</em></div>

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

<h2><strong>About <a href="https://jobicy.com/company/juniper-square" target="_blank" rel="noopener">Juniper Square</a></strong></h2><p>Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.</p><p>Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!</p><p><em>Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in </em><a href="https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/" rel="nofollow ugc noopener" target="_blank"><em><u>digital-first</u></em></a><em> operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.</em></p><p></p><h2><strong>About your role</strong></h2><p>Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. <br>We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.</p><p></p><h2><strong>What you’ll do</strong></h2><ul><li><p>Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions</p></li><li><p>Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success</p></li><li><p>Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor</p></li><li><p>Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers</p></li><li><p>Advocate by sharing customer feedback to inform product development and software improvements</p></li><li><p>Contribute towards cross-functional initiatives and strategic projects</p></li><li><p>Develop and refine internal documentation, processes, and procedures</p></li><li><p>Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise</p><p></p></li></ul><h2><strong>Qualifications</strong></h2><ul><li><p>Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)</p></li><li><p>2+ years of professional experience in relevant setting</p></li><li><p>Excellent written and verbal communication skills</p></li><li><p>Demonstrate assertiveness and perseverance when resolving customer requests</p></li><li><p>Team-first attitude, high level of empathy, and passion for helping others</p></li><li><p>Strong troubleshooting, problem-solving, and analytical ability</p></li><li><p>Excellent time management and organizational skills</p></li><li><p>Strong technical aptitude and a desire to learn and develop new skills<br></p></li></ul><p>At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.</p><p></p><h2><strong>Compensation</strong></h2><p>Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.</p><p></p><p>Benefits include:</p><ul><li><p>Health, dental, and vision care for you and your family</p></li><li><p>Life insurance and disability coverage</p></li><li><p>Mental wellness coverage</p></li><li><p>Fertility and growing family support</p></li><li><p>Flex Time Off in addition to company-paid holidays</p></li><li><p>Paid family leave, medical leave, and bereavement leave policies</p></li><li><p>401k retirement savings plan</p></li><li><p>Healthcare FSA and commuter benefits programs</p></li><li><p>Allowance to customize your work and technology setup at home</p></li><li><p>Annual professional development stipend</p></li></ul><p>Your recruiter can provide additional details about compensation and benefits.</p><p></p><p>#LI-Remote</p><p>#LI-AM</p>

Customer Support Specialist

<h3><strong>Client Services Specialist</strong></h3><p><strong>Location: </strong>Remote, USA</p><p><strong>Department: </strong>Customer Success</p><h3>About <a href="https://himalayas.app/companies/syllo">Syllo</a>
</h3><p><a href="https://himalayas.app/companies/syllo">Syllo</a> is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 by a team of litigators and engineers, <a href="https://himalayas.app/companies/syllo">Syllo</a> enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale. Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI. Backed by top-tier VCs, we are at a clear inflection point — the team has doubled in the last six months and growth is accelerating.</p><h3>About the role</h3><p>Be the expert at the intersection of litigation workflow and AI.</p><p>This role sits on the front line of client delivery, supporting AmLaw 200 firms and Fortune 500 legal teams as they run their most complex cases on <a href="https://himalayas.app/companies/syllo">Syllo</a>'s platform. You will serve as the named CS account owner for an assigned portfolio of clients, managing case delivery end-to-end and working in close partnership with the Sales Account Director as a key member of the account team. We are looking for someone who knows the litigation lifecycle from the inside, owns their work without being told to, and remains composed when timelines compress and priorities shift. Prior experience as a paralegal, attorney, or litigation support professional is required.</p><h3>What you will do</h3><ul>
<li>
<strong>Own your accounts:</strong> Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk.</li>
<li>
<strong>Partner with Sales:</strong> Work in close partnership with the Sales Account Director, maintaining a shared view of account status and consistent communication across the account team.</li>
<li>
<strong>Manage case delivery:</strong> Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, client-facing status updates, and setting clear expectations on client-side dependencies.</li>
<li>
<strong>Execute client services work:</strong> Handle client services requests including building searches, workspace organization, and executing AI-assisted reviews.</li>
<li>
<strong>Advise attorneys on workflow:</strong> Translate platform capabilities into case strategy. When an attorney asks what is possible, you have an answer.</li>
<li>
<strong>Coordinate across teams:</strong> Work with the Data Services team on data needs, ensuring requirements are documented accurately before work begins.</li>
<li>
<strong>Triage and resolve issues:</strong> Identify and help resolve technical or workflow issues as they arise, escalating through the appropriate process when needed.</li>
<li>
<strong>Build for continuity:</strong> Document case status, known issues, and handoff notes so work survives transitions. When handing off to another pod member, maintain active oversight to protect delivery quality and the client relationship.</li>
<li>
<strong>Become a product expert:</strong> Develop deep expertise in the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform, capture and relay product feedback to the product team, and participate in product testing.</li>
<li>
<strong>Contribute to the team:</strong> Collaborate on internal CS documentation, process resources, and thought leadership on the use of AI in litigation.</li>
</ul><h3>What you bring</h3><ul>
<li>
<strong>Litigation lifecycle knowledge:</strong> You understand case assessment, document review, production, and privilege workflows from firsthand experience.</li>
<li>
<strong>Project ownership:</strong> You have run end-to-end delivery on a case, not just contributed to a team output.</li>
<li>
<strong>Client-facing composure:</strong> You communicate clearly with attorneys and partners under pressure, in writing and in person.</li>
<li>
<strong>Technology fluency:</strong> You have worked with at least one eDiscovery platform such as Relativity, Everlaw, or similar, and adopt new tools systematically.</li>
<li>
<strong>Operational rigor:</strong> Your work is documented, your deadlines are tracked, and your handoffs are complete.</li>
</ul><h3>Experience and qualifications</h3><ul>
<li>4+ years of experience in a client-facing role, ideally in legal tech, litigation support, or a professional services environment.</li>
<li>Background in litigation as an attorney, paralegal, or litigation support professional.</li>
<li>Demonstrated ownership of end-to-end case delivery, not just contribution to a team outcome.</li>
<li>Hands-on experience with eDiscovery platforms; Relativity certification or equivalent preferred.</li>
<li>Proficiency with project management and CRM tools such as Monday and HubSpot.</li>
<li>High aptitude for learning new software tools and enthusiasm for AI-powered products.</li>
</ul><h3>Total rewards and benefits</h3><p>At <a href="https://himalayas.app/companies/syllo">Syllo</a>, we believe in taking care of our team so they can focus on building the future of legal tech.</p><p><strong>Compensation: </strong>Competitive base salary + equity options.</p><p><strong>Benefits: </strong>Medical, dental, vision, and voluntary insurance options. Vacation, sick leave, and paid holidays. Access to benefit counselors and fitness class reimbursements.</p><p><strong>Growth: </strong>Annual learning and development budget and real career growth in a fast-scaling organization.</p><h3>Equal opportunity employer</h3><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide a fair and accessible hiring process. If you require accommodations during the application or interview stage, please let us know.</p><div class="content-pay-transparency"><div class="pay-input">
<div class="title">United States - Remote Pay Range</div>
<div class="pay-range">$140,000—$150,000 USD</div>
</div></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Client Services Specialist

<p><a href="https://himalayas.app/companies/syllo">Syllo</a> is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, <a href="https://himalayas.app/companies/syllo">Syllo</a>’s applications are now being used by a wide range of legal professionals – from the largest law firms in the world to the most prestigious law schools.</p><p>We are a lean, fast-moving, and multi-disciplinary startup led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding. If you’re excited about AI and passionate about being part of a remote team that seeks to transform the legal practice, then read on!</p><p>We are seeking a Support Specialist to join a team of passionate, fast-moving professionals at the forefront of AI-powered legal technology. In this role, you will be the first point of contact for clients using the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform, resolving issues quickly, building in-depth product knowledge, and contributing to the resources that help legal teams get the most out of what we are building.</p><h3>Key Responsibilities:</h3><ul>
<li>Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels</li>
<li>Troubleshoot product questions and technical issues, escalating to engineering or product teams through the appropriate process when needed</li>
<li>Develop deep expertise in the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform and serve as a product knowledge resource for clients and the CS team</li>
<li>Conduct live troubleshooting sessions and product walkthroughs with clients to resolve issues and build platform confidence</li>
<li>Write and maintain help content including articles, guides, and FAQs that address common client questions and product workflows</li>
<li>Partner with the other Customer Success teams to flag recurring issues and surface client feedback to the product team</li>
<li>Document solutions and contribute to the internal knowledge base to reduce repeat inquiries and support team scaling</li>
<li>Participate in product testing and share results with engineering and product management in a timely manner</li>
</ul><p><strong>Qualifications:<em>Note: this is a wish list. Please do not hesitate to apply if you only have some of these qualifications, especially if you come from a less traditional background. We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.</em></strong></p><ul>
<li><strong>1 to 3 years of experience working in a legal environment, whether at a law firm, corporate legal department, or legal technology company, in a support, operations, or client services capacity</strong></li>
<li><strong>Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users</strong></li>
<li><strong>Comfortable conducting live client-facing calls and troubleshooting sessions</strong></li>
<li><strong>Experience writing help content or customer-facing documentation is a plus</strong></li>
<li><strong>Familiarity with support or CRM tools is a plus</strong></li>
<li><strong>High aptitude for learning new software tools and enthusiasm for AI-powered products</strong></li>
</ul><h3><strong>Capabilities:</strong></h3><ul>
<li><strong>Accountability: you own your work and follow through</strong></li>
<li><strong>Collaboration: you work well within a team and make handoffs clean and complete</strong></li>
<li><strong>Composure: you stay calm and clear-headed in fast-moving, high-stakes situations</strong></li>
<li><strong>Initiative: you don't wait for direction when something needs attention</strong></li>
<li><strong>Judgment: you know when to escalate and when to solve it yourself</strong></li>
</ul><p><strong>This is a full-time, hourly position. Compensation will be based on qualifications and experience, with an hourly rate of $40-$45 per hour, which is equivalent to an annualized salary of approximately $83,200-$93,600, based on a 40-hour workweek.</strong></p><div class="content-pay-transparency"><div class="pay-input">
<div class="title"><strong>United States - Remote Pay Range</strong></div>
<div class="pay-range"><strong>$40—$45 USD</strong></div>
</div></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Support Specialist

<p><a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at . </p><p><a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> users meaningfully engage with <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment. </p><p><a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. </p><p><strong>This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. </strong></p><h3>RESPONSIBILITIES</h3><ul>
<li>Functioning as a Subject Matter Expert (SME) for <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> and the entire product portfolio</li>
<li>Leading proof-of-concept trials with customers, new deployments, and/or integrations of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> containerized services</li>
<li>Advising customers on industry best practices for the full stack of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a>  </li>
<li>Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future</li>
<li>Providing superb guidance and assistance for each business prospect or customer’s implementation of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a>, integration with the rest of their technology stack, and general security</li>
<li>Collaborating with Sales, Engineering, and Product associates</li>
<li>Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case </li>
<li>Document and share customer feedback from collaborative sessions to help the <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> team exceed expectations </li>
</ul><h3>WHAT YOU BRING TO BITWARDEN</h3><ul>
<li>Excellent English and grammar</li>
<li>Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)</li>
<li>Project planning, including collaborative and individual time management</li>
<li>A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all</li>
<li>A strong sense of empathy and the ability to advocate for others</li>
<li>A passion for helping <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> users</li>
<li>Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted</li>
<li>Ability and desire to work remotely </li>
</ul><p><strong>Familiarity with several of the following areas/technologies is preferred:</strong></p><ul>
<li><a href="https://himalayas.app/companies/bitwarden">Bitwarden</a></li>
<li>Linux, Windows, and macOS</li>
<li>Docker, Kubernetes, and Podman</li>
<li>NFS and CIFS</li>
<li>Bash and PowerShell</li>
<li>Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta</li>
<li>GCP, AWS, and Azure</li>
<li>Android and iOS</li>
<li>GitHub</li>
<li>NGINX</li>
<li>SQL</li>
<li>TCP/IP</li>
<li>DNS</li>
<li>HTTP</li>
<li>SMTP</li>
<li>SSO implementation and best practices (SAML and OpenID Connect)</li>
<li>Integrating SCIM solutions</li>
<li>TLS/SSL and PKI</li>
<li>RESTful APIs</li>
</ul><h3>WHAT TO EXPECT IN THE INTERVIEW PROCESS</h3><ul>
<li>Meeting with our Recruiting Manager</li>
<li>Interview with Manager of Implementation Engineering</li>
<li>Interview with Implementation Engineering team members</li>
<li>Interview with Chief Customer Officer &amp; VP of Customer Success</li>
</ul><h3>A FEW REASONS TO WORK WITH US</h3><ul>
<li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.</li>
<li>Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.</li>
<li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li>
<li>Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. </li>
</ul><p><em>In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.</em></p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Implementation Engineer, Customer Support


          <p>Bei <strong>BuchhaltungsButler</strong> glauben wir an die F&#xF6;rderung von Talenten und die Schaffung eines Umfelds, in dem Kreativit&#xE4;t und Zusammenarbeit im Vordergrund unserer Erfolgsgeschichte stehen.</p><br><p>Unser Unternehmen ist stolz auf die Kombination aus professioneller Exzellenz und einer entspannten, kollegialen Atmosph&#xE4;re. In unserem hellen B&#xFC;ro am Ostbahnhof mit Blick auf die Spree erlebst Du eine Start-up-Atmosph&#xE4;re, die von Flexibilit&#xE4;t, Inklusion und Wachstum gepr&#xE4;gt ist. Vom ersten Tag an bist Du Teil eines Teams, das Wert auf einen offenen Umgang miteinander legt und Dir ein umfassendes Onboarding-Programm, konsequentes Mentoring und kontinuierliche Weiterbildungsm&#xF6;glichkeiten bietet.</p><br><p>Die Stelle ist <strong>voll Remote</strong> oder auch Hybrid m&#xF6;glich, wie du m&#xF6;chtest.</p><br><p><strong>Aufgaben</strong></p><br><ul><br><li>Du f&#xFC;hrst <strong>Demo-Calls</strong> durch, in denen du aktiv zuh&#xF6;rst, die Bed&#xFC;rfnisse unserer Kund:innen im <strong>E-Commerce</strong>- und <strong>SaaS-Bereich</strong> verstehst und passende L&#xF6;sungen ableitest.</li><br><li>Du bearbeitest eigenverantwortlich <strong>Support-Tickets</strong> und findest schnelle, kundenorientierte L&#xF6;sungen.</li><br><li>Du arbeitest eng mit unserem Onboarding- &amp; Automation-Team zusammen, um <strong>Kundenzufriedenheit</strong> sicherzustellen und unsere L&#xF6;sungen stetig weiterzuentwickeln.</li><br><li>Du <strong>erstellst</strong> eigenst&#xE4;ndig Content wie Blogartikel, Templates oder <strong>Hilfeseiten</strong> und unterst&#xFC;tzt aktiv bei der Umsetzung unserer KI- &amp; Content-Strategie.</li><br></ul><p><br></p><br><p><strong>Qualifikation</strong></p><br><ul><br><li>Du bringst <strong>Erfahrung im Bereich Finanzbuchhaltung</strong> mit &#x2013; oder hast ein gutes Verst&#xE4;ndnis f&#xFC;r steuernahe Prozesse.</li><br><li>Du hast Erfahrung im <strong>direkten Kundenkontakt</strong> &#x2013; idealerweise im SaaS- Umfeld und bringst ein ausgepr&#xE4;gtes Gesp&#xFC;r f&#xFC;r Kundenbed&#xFC;rfnisse mit.</li><br><li>Du verstehst es, realistische Ziele und <strong>KPIs</strong> zu definieren, zu verfolgen und zu erreichen &#x2013; sowohl f&#xFC;r dich als auch in Zusammenarbeit mit deinem Team.</li><br><li>Du kommunizierst sicher auf <strong>Deutsch und Englisch</strong> &#x2013; schriftlich wie m&#xFC;ndlich.</li><br><li>Du bist sicher im Umgang mit g&#xE4;ngigen <strong>Tools wie Zendesk</strong>, <strong>Confluence</strong>, <strong>Slack</strong>, Google Workspace, oder &#xE4;hnlichen Systemen.</li><br></ul><p><br></p><br><p><strong>Benefits</strong></p><br><ul><br><li>Die M&#xF6;glichkeit, in einem <strong>dynamischen Startup</strong> eigenst&#xE4;ndig Projekte voranzutreiben und echten Mehrwert f&#xFC;r unsere Kund:innen zu schaffen</li><br><li>Regelm&#xE4;&#xDF;ige <strong>Entwicklungsgespr&#xE4;che</strong> und j&#xE4;hrliches Fortbildungsbudget</li><br><li>Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelm&#xE4;&#xDF;igen Company Offsites</li><br><li><strong>Remote first</strong> oder in unserem B&#xFC;ro direkt am Ostbahnhof &#x2013; mit Balkon und Blick auf die Spree</li><br><li>Familienfreundlichkeit durch Flexibilit&#xE4;t bei der Organisation Deiner Arbeitszeiten und Arbeitsorte</li><br><li>Ein attraktives Verg&#xFC;tungspaket und <strong>30 Tage Urlaub</strong></li><br></ul><p><br></p><br><p>Bist Du bereit, etwas zu bewirken? Ergreife die Chance, Dich unserem zukunftsorientierten Team anzuschlie&#xDF;en, in dem Deine Beitr&#xE4;ge gew&#xFC;rdigt und Deine beruflichen Ziele unterst&#xFC;tzt werden.</p><br><p>Deine Ansprechperson: Vincent Hommel (<strong>Hommel Hired</strong>), unser externer Recruiting-Partner. Wie wir mit deinen Bewerbungsdaten umgehen, erf&#xE4;hrst du in unserem Bewerber-Datenschutzhinweis nach Art. 13 DSGVO.</p>
        

Customer Success Tax Expert / Buchhaltung / Steuern (m/w/d) - 100% remote


          <strong>Who We Are<br><br></strong>Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.<br><br>At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!<br><br><strong>Why This Role is Exciting<br><br></strong>Do you love solving problems and helping people? We&apos;re looking for a <strong>Client Support Specialist (Working PT Hours)</strong> to join our team and help propel Optro to be the category-defining global platform for connected risk. In this role, you&apos;ll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Resolve client issues: Respond to client&#x2019;s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions.</li><li>Be a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality.</li><li>Collaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement.</li><li>Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You&apos;ll be at the forefront of leveraging technology to provide faster, more accurate support.</li><li>Advocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience.<br><br></li></ul><strong>What We&apos;re Looking For<br><br></strong><ul><li>You&apos;re a natural problem-solver: You have a proven track record of diagnosing and resolving technical issues with a high degree of empathy and patience.</li><li>You&apos;re an excellent communicator: You can explain complex technical concepts in a simple, easy-to-understand way, both in writing and on a call.</li><li>You&apos;re driven to learn: You have a curious mindset and a passion for technology. You&apos;re eager to learn new things and adapt to new challenges.</li><li>Experience in technical support: You have experience in a Tier 1 or similar support role, preferably for a SaaS or technology product.<br><br></li></ul><strong>Attributes for a Successful Candidate<br><br></strong><ul><li>Target Locations: Poland (Specifically Warsaw or Krakow)</li><li>Shift Parameters: USA Weekday Hours (9 AM &#x2013; 6 PM PT time)</li><li>Core Non-Negotiables:</li><ul><li>C1 / Advanced-High English proficiency (MUST)</li><li>Physical residence in Poland (Warsaw/Krakow) (MUST)</li><li>3+ years SaaS / Tech Tier 1 Customer Support experience (MUST)</li><li>Ability to work 9 AM &#x2013; 6 PM PT shift (MUST)</li></ul><li>A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly</li><li>Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications</li><li>Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers</li><li>Bachelor&apos;s degree or commensurate combination of education and experience<br></li></ul><strong>Nice to Have <br><br></strong><ul><li>Accounting &amp; Audit knowledge is a plus</li><li>Familiarity with helpdesk ticketing system; Zendesk experience a plus</li><li> C1 or Advanced French language proficiency as well. <br><br></li></ul><strong>Perks (PEO locations: Poland, Netherlands, Singapore, UAE)<br><br></strong><ul><li>Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!</li><li>Monthly work from home allowance - varies by location</li><li>Benefits depend on location but include statutory coverage</li><li>Competitive compensation &amp; bonus program</li><li>Annual leave and holidays</li><li>Employee resource groups</li><li>Opportunities for team and company-wide get-togethers!</li><li>perks may vary based on eligibility/location<br><br></li></ul><strong>Our Company Values<br><br></strong><ul><li>Customer obsession: It starts and ends here. Consistently ask yourself how what you&#x2019;re doing creates value for our customers. It&#x2019;s a mindset.</li><li>Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.</li><li>Drive innovation: Create the future. Continuously improve what exists and invent what&#x2019;s next.</li><li>Win, together: One team. No silos, no egos. Drive to be the best and support each other&#x2019;s success.</li><li>Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.<br><br></li></ul><em>Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.<br><br></em><em>We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.<br><br></em>
        

Client Support Specialist - (USA Hours)


          <strong>Sind Sie bereit, Ihr Fachwissen in der Geb&#xE4;udetechnik in eine beratende Rolle einzubringen und unsere Kunden bei der digitalen Transformation zu unterst&#xFC;tzen?<br><br></strong>Trimble MEP sucht eine kommunikative Pers&#xF6;nlichkeit mit technischem Hintergrund, die unsere Anwender durch Expertenwissen in <strong>Trimble Nova </strong>begeistert und komplexe Herausforderungen in der TGA (Technische Geb&#xE4;udeausr&#xFC;stung) l&#xF6;st!<br><br><strong>&#xDC;ber Uns<br><br></strong>Trimble ist ein Industrie- und Technologieunternehmen, das die Arbeitsweise der Welt ver&#xE4;ndert, indem es L&#xF6;sungen liefert, die unseren Kunden zum Erfolg verhelfen. Wir entwickeln Technologien, die die digitale und die physische Welt verbinden und unseren Kunden helfen, Produktivit&#xE4;t, Qualit&#xE4;t, Sicherheit und Nachhaltigkeit zu steigern. Von zweckbestimmten Produkten bis hin zu L&#xF6;sungen auf Unternehmensebene &#x2013; unsere Technologie unterst&#xFC;tzt Fachleute im Bauwesen, im Geodatenbereich, in Beh&#xF6;rden, im Transportwesen und dar&#xFC;ber hinaus.<br><br>AECO: Die Trimble AECO-Sparte bietet digitale Baul&#xF6;sungen, die Pr&#xE4;zision und Produktivit&#xE4;t f&#xFC;r Architektur, Ingenieurwesen, Bauwesen und Betrieb steigern.<br><br><strong>Was Diese Rolle Interesant Macht<br><br></strong>In dieser Rolle werden Sie zum spezialisierten Power-User von Trimble Nova und begleiten unsere Kunden als strategischer technischer Berater. Sie verlassen das klassische Planungsumfeld und gestalten stattdessen aktiv die Arbeitsweise f&#xFC;hrender TGA-Unternehmen in der DACH-Region (Deutschland, &#xD6;sterreich, Schweiz) mit.<br><br><strong>Ihre Aufgaben<br><br></strong><ul><li>Sie fungieren als direkter technischer Ansprechpartner und vertrauensw&#xFC;rdiger Berater f&#xFC;r unseren professionellen Kundenstamm.</li><li>Sie betreuen eigenst&#xE4;ndig unsere Kunden bei der Einf&#xFC;hrung und Anwendung unserer CAD- und Berechnungsprogramme.</li><li>Sie l&#xF6;sen komplexe technische Anfragen &#xFC;ber unsere Experten-Hotline mit Schwerpunkt auf Heizung, L&#xFC;ftung und Sanit&#xE4;r (HLS).</li><li>Sie unterst&#xFC;tzen unsere Anwender dabei, ihre Produktivit&#xE4;t durch den optimalen Einsatz des Trimble MEP-Software-&#xD6;kosystems zu maximieren.<br><br></li></ul><strong>Ihre F&#xE4;higkeiten Und Erfahrungen<br><br></strong><ul><li>Sie sind gelernte(r) technische(r) Systemplaner/in, Techniker/in oder Ingenieur/in der Fachrichtung Geb&#xE4;udetechnik (HLS).</li><li>Sie verf&#xFC;gen &#xFC;ber ein sicheres Auftreten und haben Freude am professionellen Kundenkontakt.</li><li>Sie besitzen eine strukturierte Arbeitsweise und die F&#xE4;higkeit, komplexe Sachverhalte verst&#xE4;ndlich zu erkl&#xE4;ren.</li><li>Sie beherrschen die deutsche Sprache sicher in Wort und Schrift f&#xFC;r die Betreuung unserer regionalen Kunden.</li><li>Sie verf&#xFC;gen Sie bereits Kenntnisse in CAD/CAE-Programmen im Bereich HLSE (Heizung, L&#xFC;ftung, Sanit&#xE4;r, Elektrotechnik) und besonders in Trimble Nova.</li><li>Erste Erfahrungen im technischen Support oder in der Software-Implementierung sind von Vorteil.<br><br></li></ul><strong>Darum Werden Sie Es Geniessen, Mit Uns Zu Arbeiten<br><br></strong>Bei Trimble sind wir nicht nur ein Unternehmen, das &#x201E;Gutes tut&#x201C; &#x2013; wir sind ein Team, das sich der Erzielung eines greifbaren, positiven Einflusses auf die reale Welt verschrieben hat.<br><br>Wir entwickeln innovative L&#xF6;sungen, die darauf ausgelegt sind, die kritischsten Herausforderungen der Welt zu l&#xF6;sen.<br><br>Von Baustellen bis hin zu Verkehrsknotenpunkten verbessert unsere Arbeit sp&#xFC;rbar, wie Menschen leben, bauen, sich bewegen und wachsen.<br><br>Sie werden an Projekten arbeiten, die wirklich wichtig sind: Unsere sinngetriebene Unternehmenskultur bedeutet, dass Sie dabei helfen, L&#xF6;sungen zu entwickeln und bereitzustellen, die die Arbeit f&#xFC;r Millionen von Menschen weltweit schneller, sicherer und nachhaltiger machen.<br><br>Unser Einfluss ist greifbar, von vernetzten Maschinen, die Kraftstoff sparen, bis hin zu datengesteuerten Erkenntnissen, die Abfall reduzieren.<br><br>Trimble Nova, TGA Ingenieur, Geb&#xE4;udetechnik, HLS, HLSE, Technischer Support, CAD Support, Systemplaner, Kundensupport, Software Support.<br><br><strong><strong>How to Apply: </strong></strong>Please submit an online application for this position by clicking on the &#x2018;Apply Now&#x2019; button located in this posting.<br><br><strong>Join a Values-Driven Team: Belong, Grow, Innovate. <br><br></strong>At Trimble, our core values of Belong, Grow, and Innovate aren&apos;t just words&#x2014;they&apos;re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.<br><br>Candidate Privacy Notices by Country<br><br>If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
        

Technical Customer Support Professional, IngenieurIn / TechnikerIn /Systemplaner für die Gebäudetechnik (f/m/d) Trimble Nova, Remote möglich

<p><em><strong><a href="https://jobicy.com/company/1password" target="_blank" rel="noopener">1Password</a> is growing.</strong> We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.</em></p>

<p><strong>About 1Password</strong></p>
<p><em>At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.</em></p>

<p><em>If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.</em></p>

<p>As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.</p>

<p><strong>How we’re using AI today</strong></p>
<p>Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.</p>

<p>This is a remote opportunity within the UK.</p>

<p>Note: All go-to market roles will have an in-person onboarding in Toronto.</p>

<p><strong>What we're looking for:</strong></p>
<ul>
<li>
<p>6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.</p>
</li>
<li>
<p>Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.</p>
</li>
<li>
<p>Proven ability to run executive business reviews with VP and C-suite stakeholders.</p>
</li>
<li>
<p>Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.</p>
</li>
</ul>
<ul>
<li>
<p>Strategic success planning and multi-threaded stakeholder management across a complex portfolio.</p>
</li>
<li>
<p>Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight.</p>
</li>
<li>
<p>Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format.</p>
</li>
<li>
<p>Strong Gainsight and Salesforce hygiene; consistent forecasting discipline.</p>
</li>
</ul>
<ul>
<li>
<p>Highly autonomous; manages complex accounts without requiring managerial direction.</p>
</li>
<li>
<p>Commercial thinker who connects customer outcomes to expansion potential naturally.</p>
</li>
<li>
<p>Strong executive presence – adapts messaging across technical, operational, and C-suite audiences.</p>
</li>
<li>
<p>Elevates teammates through knowledge sharing and informal mentorship.</p>
</li>
</ul>

<p><strong>What you can expect:</strong></p>
<h3><strong>Own and Grow Your Book of Business</strong></h3>
<ul>
<li>
<p>Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance.</p>
</li>
<li>
<p>Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement.</p>
</li>
<li>
<p>Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes.</p>
</li>
</ul>
<h3><strong>Drive Adoption &amp; Value Realization</strong></h3>
<ul>
<li>
<p>Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.</p>
</li>
<li>
<p>Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization.</p>
</li>
<li>
<p>Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy.</p>
</li>
</ul>
<h3><strong>Lead Revenue Retention &amp; Expansion</strong></h3>
<ul>
<li>
<p>Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.</p>
</li>
<li>
<p>Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end.</p>
</li>
</ul>
<h3><strong>Operate with Strategic Rigor</strong></h3>
<ul>
<li>
<p>Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios.</p>
</li>
<li>
<p>Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment.</p>
</li>
</ul>
<h3><strong>Act as a Trusted Security Advisor</strong></h3>
<ul>
<li>
<p>Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes.</p>
</li>
<li>
<p>Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence.</p>
</li>
<li>
<p>Design and share AI-assisted workflows with teammates in a replicable, documented format.</p>
</li>
</ul>
<h3><strong>Collaborate &amp; Enable</strong></h3>
<ul>
<li>
<p>Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes.</p>
</li>
<li>
<p>Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support.</p>
</li>
<li>
<p>Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers.</p>
</li>
</ul>
<h3><strong>Month 1 – Onboarding &amp; Foundation</strong></h3>
<ul>
<li>
<p>Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion.</p>
</li>
<li>
<p>By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio.</p>
</li>
</ul>
<h3><strong>Month 3 – Portfolio Ownership</strong></h3>
<ul>
<li>
<p>Full ownership of your book with consistent EBR cadence and expansion sourcing.</p>
</li>
<li>
<p>By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context.</p>
</li>
</ul>
<h3><strong>Month 6 – Strategic Impact</strong></h3>
<ul>
<li>
<p>Operating at full commercial autonomy; contributing to team practices and mentoring peers.</p>
</li>
<li>
<p>By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners.</p>
</li>
</ul>
<p>UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000<strong> </strong>GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.</p>

<p>At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.</p>
<p><em>This posting is for an existing vacancy.</em></p>
<p><strong>Our culture </strong><br>At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. </p>
<p>You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, <a href="https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/" rel="nofollow ugc noopener" target="_blank"><em>1Password is not for everyone</em></a>. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. </p>
<p><strong>How we work with AI</strong><br>We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.</p>

<p>This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.</p>
<p><strong>Our approach to work</strong><br>We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.</p>
<p>For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.</p>
<p>Note: All go-to market roles will have an in-person onboarding in Toronto. </p>
<p><strong>What we offer</strong><br>We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: </p>
<p><em>Health and wellbeing</em><br> Maternity and parental leave top-up programs<br> Competitive health benefits<br> Generous PTO policy </p>
<p><em> Growth and future </em><br> RSU program for most employees<br> Retirement matching program<br> Free 1Password account</p>
<p><em>Community </em><br> Paid volunteer days <br> Peer-to-peer recognition through Bonusly<br> Remote-first work environment<br><em>*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.</em></p>

<p><strong>You belong here.</strong></p>

<p><em>1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.</em></p>

<p><em>Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.</em></p>

<p><em>Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.</em></p>

<p><em>Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.</em></p>

<p><em>1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See </em><a href="https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf" rel="nofollow ugc noopener" target="_blank"><em><u>here</u></em></a><em> for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing </em><a href="https://jobs.ashbyhq.com/1password/automation-notice" rel="nofollow ugc noopener" target="_blank"><em><u>this form</u></em></a><em>. For additional information see our </em><a href="https://1password.com/files/candidate-privacy-notice.pdf" rel="nofollow ugc noopener" target="_blank"><em><u>Candidate Privacy Notice</u></em></a><em>.</em></p>

Senior Customer Success Manager

<p><strong>The Importance of this Role</strong></p>
<p>As a Partner Success Manager at <a href="https://jobicy.com/company/matic" target="_blank" rel="noopener">Matic</a>, you will develop, lead, and deliver the growth strategy for an assigned book of business made up of both large and small client partnerships. Your mission is to strengthen our partnerships in order to foster mutually beneficial revenue growth. This position sits within the Partner Services team and collaborates cross-functionally with all internal and external departments, including marketing, product, customer service, sales, and engineering to ensure partner success. </p>
<p>Ideal candidates have the proven ability to drive action and partnership growth, leveraging industry experience to optimize partnerships and relationships, utilize domain expertise to advise, consult, lead, and teach when appropriate, research and analyze data to extract actionable insights, and be willing to roll up their sleeves to execute the tasks and tactics to get you there. </p>

<p><strong>Responsibilities</strong></p>
<p>Relationship &amp; Strategy Management</p>
<ul>
<li>Build trusted relationships with partners at all levels (including C-suite).</li>
<li>Develop long-term strategies and workflows to drive product adoption.</li>
<li>Manage expectations, address concerns proactively, and turn obstacles into consultative opportunities.</li>
</ul>
<p>Performance &amp; Data Analysis</p>
<ul>
<li>Drive partner growth by analyzing data to extract actionable insights.</li>
<li>Provide reporting and performance updates to leadership.</li>
<li>Use data to inform decision-making for both internal teams and external partners.</li>
</ul>
<p>Cross-Functional Collaboration &amp; Process Improvement</p>
<ul>
<li>Partner across internal teams (marketing, sales, product, etc.) to ensure consistent performance.</li>
<li>Identify risks and drive accountability.</li>
<li>Proactively streamline interactions through process improvements and standardization of tools and templates.</li>
<li>Maintain product knowledge to brief partners on updates</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>5+ years of enterprise partnership or alliance management experience </li>
<li>Proven success in partnership management and growth</li>
<li>Experience engaging and influencing senior executives and strong familiarity with decision-making processes in enterprise partners</li>
<li>Strong presentation and communication skills with the ability to collaborate effectively across internal teams and external stakeholders</li>
<li>Proficiency in data analysis, reporting tools, and business intelligence platforms (e.g., Tableau, Metabase).</li>
<li>An entrepreneurial desire to be part of a growing team and company</li>
</ul>
<p><strong>How Matic stands out</strong> </p>
<ul>
<li>Base Salary: $95,000 - $119,600</li>
<li>Annual Bonus: $5,000 - $10,000</li>
<li>You have an ownership stake - all Maticians receive Matic stock options.</li>
<li>Career advancement - we have a culture that focuses on internal promotion and career growth.</li>
<li>Unlimited Paid Time Off.</li>
<li>Company-covered health, Dental &amp; Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.</li>
<li>401(k) Retirement Plan.</li>
<li>Continuing education, licensing and professional development paid for by Matic.</li>
<li>A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! </li>
<li>Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!). </li>
</ul>
<p><strong>About Matic</strong></p>
<p>Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.</p>
<p>We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. </p>

<p><strong>Disclaimers</strong></p>
<p>Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.</p>
<p>If you require a reasonable accommodation at any stage of the application or hiring process, please reach out to us at HR@matic.com.</p>
<p>Please note that artificial intelligence tools may be used to assist our hiring team in the review and screening of candidate applications.</p>

Partner Success Manager

<div class="content-intro">
<p><strong>GR8_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>
<p>We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>
<p>With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>
<h3>Our ambition drives us. Our people make it real.</h3>
<p>If you’re a challenger in spirit and a champion in action — join us.</p>
</div><div>
<h3>Why this role exists:</h3>This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.<br><h3>What you’ll drive:</h3>
<h3>Ticket Ownership &amp; Technical Investigation</h3>
<ul>
<li>Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.</li>
<li>Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.</li>
<li>Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.</li>
</ul>
<h3>Incident Response &amp; Operational Execution</h3>
<ul>
<li>Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.</li>
<li>Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.</li>
<li>Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.</li>
</ul>
<h3>Collaboration &amp; Knowledge Sharing</h3>
<ul>
<li>Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.</li>
<li>Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.</li>
<li>Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.</li>
</ul>
</div><div><h3>What makes you a GR8 fit:</h3></div><h3>Must-Have</h3><ul>
<li>1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.</li>
<li>Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.</li>
<li>Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).</li>
<li>Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).</li>
<li>Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).</li>
<li>B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication.</li>
</ul><h3>Nice-to-Have</h3><ul>
<li>Direct experience in iGaming, fintech, or payment processing ecosystems.</li>
<li>Basic understanding of API structures and HTTP request/response payloads.</li>
<li>Prior experience managing incident response tools like Statuspage.</li>
</ul><div class="content-conclusion">
<h3><strong>Why you’ll love working here: </strong></h3>
<p><strong>Benefits Cafeteria</strong> — annual budget you allocate to:</p>
<p>Sports • Medical • Mental health • Home office • Languages.</p>
<h3>Work-life &amp; support</h3>
<ul>
<li>Paid maternity/paternity leave + monthly childcare allowance.</li>
<li>20+ vacation days, unlimited sick leave, emergency time off.</li>
<li>Remote-first + tech support + coworking compensation.</li>
<li>Team events (online/offline/offsite).</li>
<li>Learning culture with internal courses + growth programs.</li>
</ul>
<h3><strong>Our culture &amp; core values:</strong></h3>
<p>GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>
<p><strong>FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>
<p><strong>OWN YOUR GAME</strong>: we take initiative and own what we do.</p>
<p><strong>ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>
<p><strong>CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>
<p><strong>BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Middle L1 Technical Support Specialist

<div class="content-intro">
<h4><strong>What’s in it for you? </strong></h4>
<p>Ready to make a serious impact? Millions of people already rely on <a href="https://himalayas.app/companies/calendly">Calendly</a>, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing <a href="https://himalayas.app/companies/calendly">Calendly</a> to be a part of your professional journey.</p>
</div><h3>Summary</h3><p>The <strong>Senior Director, Customer Support</strong> is a senior leader responsible for shaping and executing the vision, strategy, and operations of the customer support function. This individual oversees all aspects of customer support delivery, ensuring an exceptional, consistent, and scalable customer experience. The Senior Director leads and develops high-performing teams, partners cross-functionally with Customer Success, Product, and Engineering, and uses data to drive continual improvement in support processes, customer satisfaction, and operational efficiency.</p><h3>Key Responsibilities</h3><ul>
<li><p>Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence.</p></li>
<li><p>Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.</p></li>
<li><p>Oversee daily operations across support channels, including email, chat, phone, and in-app support, ensuring timely resolution and high-quality interactions.</p></li>
<li><p>Establish, monitor, and report on support metrics and KPIs, such as response times, CSAT, NPS, ticket backlog, and escalation rates.</p></li>
<li><p>Collaborate with cross-functional partners, including Customer Success, Product, Engineering, and Sales, to champion the voice of the customer and drive enhancements to the product and support experience.</p></li>
<li><p>Analyze support data and customer feedback to identify trends, root causes, and opportunities for process or product improvement.</p></li>
<li><p>Design and optimize workflows, tools, and knowledge resources to support scalability as the customer base grows.</p></li>
<li><p>Oversee training and development programs, ensuring team members have the knowledge and skills to deliver excellent support.</p></li>
<li><p>Manage support budgets, resource planning, and vendor relationships as needed.</p></li>
<li><p>Handle escalated customer issues and critical incidents, ensuring prompt resolution and appropriate communication with stakeholders.</p></li>
<li><p>Partner cross-functionally to drive initiatives focused on automation, self-service, and proactive support that reduce friction and enhance customer value.</p></li>
</ul><h3>Required Qualifications</h3><ul>
<li><p>Bachelor’s degree or equivalent work experience.</p></li>
<li><p>8+ years of experience in customer support or customer service roles, including 3+ years of people management at the manager, director, or senior director level.</p></li>
<li><p>Proven track record of building, leading, and scaling customer support teams in SaaS, technology, or fast-paced environments.</p></li>
<li><p>Demonstrated success with operational excellence, using metrics, data, and customer insights to inform strategy and improvements.</p></li>
<li><p>Experience with customer support technology platforms, including CRM, ticketing, chat, and analytics tools such as Zendesk, Salesforce Service Cloud, or Intercom.</p></li>
<li><p>Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop teams.</p></li>
</ul><h3>Preferred Skills and Qualifications</h3><ul>
<li><p>Advanced degree, such as an MBA, relevant certification, or training in customer experience, contact center management, or operations.</p></li>
<li><p>Experience managing global or distributed teams.</p></li>
<li><p>Change management expertise and a track record of leading through organizational transformation.</p></li>
<li><p>Experience designing or scaling automation and self-service tools, such as knowledge bases and chatbots.</p></li>
<li><p>Familiarity with customer-centric methodologies, including Voice of the Customer, Design Thinking, and Lean or Agile support practices.</p></li>
<li><p>Ability to influence and work cross-functionally to drive business outcomes.</p></li>
</ul><div class="content-pay-transparency">
<div class="pay-input">
<div class="title">Tier 1 Salary Hiring Range</div>
<div class="pay-range">$207,379—$259,224 USD</div>
</div>
<div class="pay-input">
<div class="title">Tier 2 Salary Hiring Range</div>
<div class="pay-range">$190,098—$237,622 USD</div>
</div>
<div class="pay-input">
<div class="title">Tier 3 Salary Hiring Range</div>
<div class="pay-range">$172,816—$216,020 USD</div>
</div>
</div><div class="content-conclusion">
<p>The ranges listed above are the expected annual base salary for this role, subject to change.</p>
<p><a href="https://himalayas.app/companies/calendly">Calendly</a> takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.</p>
<p>Base salary is just one component of <a href="https://himalayas.app/companies/calendly">Calendly</a>’s total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.</p>
<p><a href="https://himalayas.app/companies/calendly">Calendly</a> uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:</p>
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
<p><strong>If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. <a href="https://himalayas.app/companies/calendly">Calendly</a> is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.</strong></p>
<p><strong>All candidates can find our Candidate Privacy Statement here</strong></p>
<p><strong>Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection</strong></p>
<p>This role may require occasional travel for company events, team collaboration, or offsites.</p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Director, Customer Support


          When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.<br><br>Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication&#x2014;while growing their careers in a culture where curiosity, creativity, and accountability thrive.<br><br>We&#x2019;re officially Great Place To Work Certified&#x2122;<br><br>Exclaimer has been recognised by Great Place To Work&#xAE; for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work&#xAE; UK | Great Place To Work&#xAE; USA<br><br><strong>Key Responsibilities<br><br></strong>About the opportunity &#x1F447;<br><br><strong>Omni-Channel Customer Support<br><br></strong><ul><li>Provide support via phone, chat, and email, adapting communication style to each channel </li><li>Deliver clear, accurate, and professional responses aligned to SLAs </li><li>Handle both high-volume operational queries and more complex issues confidently </li><li>Maintain consistently high CSAT and QA performance <br><br></li></ul><strong>Account &amp; Subscription Management<br><br></strong><ul><li>Support customers with account and subscription-related queries, including: </li><li>Licence and user management </li><li>Upgrades, downgrades, and renewals </li><li>Cancellations and retention conversations </li><li>Account ownership and structural changes </li><li>Ensure all account updates are accurately reflected within internal systems </li><li>Work closely with Customer Success and Sales to support customer lifecycle activities <br><br></li></ul><strong>Billing &amp; Finance Support<br><br></strong><ul><li>Manage and resolve billing and invoice-related queries, including: </li><li>Invoice corrections and disputes </li><li>Payment issues and failed transactions </li><li>Refunds and credit requests </li><li>Collaborate with Finance teams to ensure timely and accurate resolution </li><li>Maintain a high level of accuracy and attention to detail in all financial-related activities <br><br></li></ul><strong>Technical Support (1st Line)<br><br></strong><ul><li>Troubleshoot and resolve technical issues related to: </li><li>Email signatures and configuration </li><li>Microsoft 365 (Exchange Online) </li><li>Google Workspace </li><li>Investigate issues thoroughly to identify root causes, not just symptoms </li><li>Take ownership of technical cases, resolving wherever possible before escalating </li><li>Participate in swarm sessions and collaborative troubleshooting for complex issues <br><br></li></ul><strong>Case Ownership &amp; Operational Excellence<br><br></strong><ul><li>Own and manage cases end-to-end, ensuring timely resolution within SLA </li><li>Proactively manage personal case queues and follow up where required </li><li>Accurately log and maintain CRM records, including: </li><li>Subscription ID </li><li>Contact and account details </li><li>Case reason and sub-reason </li><li>Triage cases effectively to the appropriate teams when required </li><li>Monitor internal channels (e.g. Slack) and respond to internal support requests <br><br></li></ul><strong>Problem Solving &amp; Continuous Improvement<br><br></strong><ul><li>Approach issues with a curious, investigative mindset, demonstrating persistence in finding solutions </li><li>Act as a &#x201C;dog with a bone&#x201D; when resolving complex or unclear issues </li><li>Identify recurring problems, process gaps, or system issues and raise them proactively </li><li>Contribute to process improvements, automation opportunities, and knowledge sharing <br><br></li></ul><strong>Customer Experience<br><br></strong><ul><li>Deliver a consistently high standard of service across all interactions </li><li>Effectively de-escalate challenging situations and build customer confidence </li><li>Support customer retention by addressing concerns and resolving issues quickly </li><li>Actively participate in QA processes and apply feedback to improve performance <br><br></li></ul><strong>Desired Skills &amp; Experience<br><br></strong><ul><li>1+ years&#x2019; experience in a customer service or technical support role, ideally within SaaS or IT </li><li>Experience supporting account services, billing, or subscription-based products </li><li>Exposure to 1st or 2nd line technical support </li><li>Working knowledge of: </li><li>Microsoft 365 (Exchange Online) </li><li>Google Workspace </li><li>Cloud-based applications </li><li>Experience using CRM systems (Salesforce, Zendesk or similar) <br><br></li></ul><strong>Core Competencies<br><br></strong><ul><li>Strong problem-solving skills with a tenacious and detail-oriented approach </li><li>Ability to manage multiple priorities in a fast-paced environment </li><li>Excellent communication skills with strong customer empathy </li><li>High level of accuracy, particularly when handling financial or account data </li><li>Proactive, self-motivated, and team-oriented mindset </li><li>Fluent English required; additional languages are advantageous <br><br></li></ul>At Exclaimer, we&#x2019;re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.<br><br>Alongside competitive pay, you&#x2019;ll have access to generous paid time off, flexible working options including our XFlex programme and a &#x201C;work from anywhere&#x201D; allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you&apos;re based, you&apos;ll find that Exclaimer&#x2019;s benefits are designed to help you thrive: at work and beyond.<br><br>At Exclaimer, inclusion is more than a policy - it&#x2019;s part of who we are.<br><br>We&#x2019;re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We&#x2019;re building a culture where everyone feels they belong and can thrive, and we&#x2019;d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.
        

Customer Service Specialist

<h3><strong><u>About the Role</u></strong></h3>
<p>As a Customer Support Engineer (CSE) at <a href="https://jobicy.com/company/netbox-labs" target="_blank" rel="noopener">NetBox Labs</a>, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and help them get real value from NetBox and our broader product suite. When something breaks, you own it. When customers are planning something complex, you are in the room. When they are not sure what is possible, you show them.</p>

<p>This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do.</p>

<p>You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering.</p>

<h3><strong><u>What you will do</u></strong></h3>
<p><strong>Be the technical anchor for your customers</strong></p>
<ul>
<li>
<p>Build deep familiarity with each customer's environment, goals, and constraints</p>
</li>
<li>
<p>Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers</p>
</li>
<li>
<p>Help customers translate their network management goals into NetBox workflows and adoption paths</p>
</li>
<li>
<p>Serve as the bridge between what customers need and what the product can do</p>
</li>
</ul>
<p><strong>Own technical issues end-to-end</strong></p>
<ul>
<li>
<p>Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades</p>
</li>
<li>
<p>Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health</p>
</li>
<li>
<p>Meet SLAs for response and resolution while keeping customers informed throughout</p>
</li>
<li>
<p>Escalate proactively when revenue, stability, or customer trust are at risk</p>
</li>
</ul>
<p><strong>Make the team and product better</strong></p>
<ul>
<li>
<p>Surface customer feedback and feature requests to Product with enough context to be actionable</p>
</li>
<li>
<p>Build runbooks and troubleshooting guides that reduce repeat escalations</p>
</li>
<li>
<p>Identify patterns in support volume and propose improvements to process or product</p>
</li>
<li>
<p>Collaborate with TechOps on deep technical escalations and custom customer needs</p>
</li>
</ul>
<h3><strong><u>Required Technical Skills</u></strong></h3>
<ul>
<li>
<p>NetBox, DCIM, IPAM, and core networking concepts</p>
</li>
<li>
<p>Docker (with Compose)</p>
</li>
<li>
<p>GitHub or GitLab</p>
</li>
<li>
<p>SQL, PostgreSQL, CSV, and JSON processing</p>
</li>
<li>
<p>SSH, Linux command line, shell scripting</p>
</li>
<li>
<p>Python, pip, REST APIs</p>
</li>
</ul>
<h3><strong><u>Desired Technical Skills</u></strong></h3>
<ul>
<li>
<p>Network engineering fundamentals, device modeling, and automation workflows</p>
</li>
<li>
<p>NetBox plugins and integrations + Django</p>
</li>
<li>
<p>Kubernetes management and troubleshooting (kubectl)</p>
</li>
<li>
<p>Observability tooling: Prometheus, Grafana, OpenTelemetry</p>
</li>
<li>
<p>SSO flows: OIDC, OAuth, SAML</p>
</li>
<li>
<p>Linux performance and network troubleshooting (CPU, memory, disk, firewall, network)</p>
</li>
<li>
<p>Async messaging and webhooks: Kafka, MQTT, AMQP, AWS SNS</p>
</li>
</ul>
<h3><strong><u>What Success Looks Like</u></strong></h3>
<ul>
<li>
<p>Your customers trust you and know you understand their environment</p>
</li>
<li>
<p>Issues get resolved thoroughly and on time, with clear communication throughout</p>
</li>
<li>
<p>You are finding risks and opportunities before they are obvious to anyone else</p>
</li>
<li>
<p>Your documentation reduces the number of times the same problem escalates twice</p>
</li>
<li>
<p>Product and Engineering act on your feedback because it comes with context and evidence</p>
</li>
</ul>
<h3>About NetBox Labs:</h3>
<p>NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.</p>
<p>NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.</p>
<p>NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.</p>

<h3>Our culture and values: </h3>
<ul>
<li>
<p>We own and solve problems with high attention to detail.</p>
</li>
<li>
<p>Our open source contributors, users, customers &amp; team are all part of our community. When our community wins, we win.</p>
</li>
<li>
<p>We prioritize simplicity and think twice before adding complexity</p>
</li>
<li>
<p>Clear communication helps keep our team aligned and collaborating smoothly.</p>
</li>
</ul>
<p>NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.</p>

Senior Customer Support Engineer

<p><strong><u>About <a href="https://jobicy.com/company/tekmetric" target="_blank" rel="noopener">Tekmetric</a></u></strong></p>
<p>Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. </p>
<p>Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.</p>
<p>Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. </p>
<p>But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.</p>
<p>Come build with us. Join the journey. Shape the future of auto repair.</p>
<p><strong>Working the Tekmetric Way</strong></p>
<p>At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. </p>
<p>We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.</p>
<p>We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.</p>
<p>Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. <strong>Be yourself, stay mission-focused, and you’ll thrive.</strong> If that energizes you, we can’t wait to meet you.</p>
<p>At Tekmetric, great work happens anywhere, but great teams are built through <strong>intentional connection</strong>. We offer <strong>hybrid and remote work models</strong> based on your proximity to our office hubs. Because we value in-person collaboration, <strong>travel is an expected part of every role.</strong> We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.</p>
<p><strong>About the Role</strong></p>
<p>Tekmetric is building the operating system for the modern auto repair shop - and the Onboarding &amp; Professional Services team is how we make that real for every new customer. As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team and the systems they use every day.</p>
<p>This is a builder role. In the near term, you'll own the work directly - running analytics, standing up enablement programs, and designing processes hands-on. Over time, you'll hire and develop the team around you, starting with an Enablement Manager and a Data Analyst. You'll report directly to the VP of Onboarding &amp; Professional Services and sit at the intersection of data, tooling, and team performance.</p>
<p>If you love turning messy operational questions into clear answers, and you get energy from building the infrastructure that makes customer-facing teams great, this role is for you.</p>
<p><strong>What You'll Own</strong></p>
<p><strong>Team Leadership &amp; Development</strong></p>
<ul>
<li>Build and lead a CS Operations team over time, starting with two planned hires: an Enablement Manager and a Data Analyst - roles you'll own directly before hiring into them</li>
<li>Recruit, develop, and retain top operational talent as the team scales</li>
<li>Model a culture of clarity, accountability, and continuous improvement</li>
</ul>
<p><strong>Analytics &amp; Insights</strong></p>
<ul>
<li>Own the metrics and reporting layer for the onboarding org - kickoff completion rate, rebook rate, time-to-live, graduation rate, CSAT, and early-churn indicators</li>
<li>Identify friction points and opportunities through product usage data, Vitally data, and Salesforce reporting</li>
<li>Surface actionable insights to the VP and team managers on a regular cadence - not just dashboards, but recommendations</li>
</ul>
<p><strong>Enablement</strong></p>
<ul>
<li>Design and run the internal training program for COMs and managers before transitioning ownership to a dedicated Enablement Manager hire</li>
<li>Ensure the team stays current on product releases, system changes (Vitally, Salesforce, Gong), and process updates</li>
<li>Partner with cross-functional teams (Product, Support, Training) to translate external changes into internal readiness</li>
</ul>
<p><strong>Process &amp; Systems</strong></p>
<ul>
<li>Own the operational design of the onboarding workflow - from AE-to-COM handoff through the hypercare-to-CS graduation handoff</li>
<li>Drive adoption and optimization of the CS tech stack, primarily Vitally, Salesforce, and Gong</li>
<li>Identify and eliminate manual processes; build playbooks, automations, and SOPs that scale</li>
<li>Partner with internal ops stakeholders on data infrastructure, billing integrations, and tooling decisions</li>
</ul>
<p><strong>Cross-Functional Partnership</strong></p>
<ul>
<li>Serve as an operational partner to the Customer Success (CSM) team - sharing data, insights, playbooks, and process frameworks that support the full post-sale customer journey</li>
<li>Help ensure continuity between the onboarding handoff and the CS team's retention motion, surfacing patterns that affect both sides of the customer lifecycle</li>
<li>Collaborate with CS leadership on shared tooling, reporting, and enablement needs where applicable</li>
</ul>
<p><strong>Strategic Support</strong></p>
<ul>
<li>Serve as a thought partner to the VP on OKR development, capacity planning, and org design</li>
<li>Help translate business goals into measurable operational programs</li>
<li>Contribute to cross-functional initiatives with Sales, Customer Success, and Product</li>
</ul>
<p><strong>What We're Looking For</strong></p>
<ul>
<li>6+ years in customer success operations, revenue operations, or a related field - ideally in B2B SaaS</li>
<li>3+ years managing or leading teams</li>
<li>Strong analytical chops - you're comfortable pulling data, building dashboards, and translating numbers into decisions</li>
<li>Experience designing or owning internal enablement or training programs</li>
<li>A systems thinker who can map a process end-to-end and spot where things break</li>
<li>Clear communicator - equally comfortable presenting to the VP and writing a SOP for an individual contributor</li>
<li>Comfortable doing the IC work first and building the team around you over time - you don't need a fully staffed org to be effective</li>
</ul>
<p><strong>Nice to Have</strong></p>
<ul>
<li>Experience in a vertical SaaS environment or with SMB customers</li>
<li>Familiarity with onboarding or professional services motions (not just CS post-onboarding)</li>
<li>Experience building or managing a customer success platform</li>
<li>AI tooling experience - using AI to enhance analytics, automate workflows, or support coaching</li>
</ul>
<p><strong>Why You'll Love Working With Us</strong></p>
<p><em>Health &amp; Wellness That Have You Covered:</em></p>
<ul>
<li>Enjoy the flexibility of remote work</li>
<li>Competitive base salaries that reflect your value.</li>
<li>Generous Paid Time Off, because we know you do your best work when you're well-rested.</li>
<li>Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.</li>
<li>Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.</li>
<li>Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.</li>
</ul>
<p><em>Investing in Your Future (and Present):</em></p>
<ul>
<li>401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.</li>
<li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.</li>
<li>Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance for added peace of mind.</li>
<li>Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.</li>
<li>After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. </li>
<li>Keep growing with support for continuing education - we’re invested in your development.</li>
</ul>
<p>Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!</p>

<p><em>Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.</em></p>
<p><em>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</em></p>
<p>Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at <a href="http://tekmetric.com/careers" rel="nofollow ugc noopener" target="_blank">tekmetric.com/careers</a>. Recruiter communications come from <strong>@tekmetric</strong><strong>.com</strong> email addresses. Please visit this link for further information<a href="https://www.tekmetric.com/fraudulent-job-offers" rel="nofollow ugc noopener" target="_blank"> Fraudulent Job Offers</a><br></p>

Director, Customer Success Operations

<div><p><a href="https://jobicy.com/company/gitlab" target="_blank" rel="noopener">GitLab</a> is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p>
<p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI" rel="nofollow ugc noopener" target="_blank">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p>
<p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h3><strong>An overview of this role</strong></h3><p>As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales &amp; CX Operations, you will partner closely with CS leadership, Revenue Strategy &amp; Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.</p><p>This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.</p><p><strong>What You’ll Do</strong> </p><ul>
<li>Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.</li>
<li>Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.</li>
<li>Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.</li>
<li>Build cross-functional alignment with Sales, Finance, and other Revenue Strategy &amp; Operations teams to operationalize go-to-market changes that affect Customer Success.</li>
<li>Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.</li>
<li>Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.</li>
<li>Contribute to broader Revenue Operations initiatives where the CS perspective is needed.</li>
</ul><p><strong>What You’ll Bring </strong></p><ul>
<li>4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.</li>
<li>Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.</li>
<li>Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.</li>
<li>Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.</li>
<li>Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.</li>
<li>Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.</li>
<li>Comfort operating in a scaling environment where not everything is defined and structure must be created.</li>
</ul><p><strong>About the team</strong></p><p>The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.</p><p>This team works in close partnership with other Revenue Strategy &amp; Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.</p><h3><strong>How GitLab will support you</strong></h3><ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" target="_blank" rel="nofollow ugc noopener">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/" target="_blank" rel="nofollow ugc noopener">Flexible Paid Time Off</a> </li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging." target="_blank" rel="nofollow ugc noopener">Team Member Resource Groups</a></li>
<li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" target="_blank" rel="nofollow ugc noopener">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" target="_blank" rel="nofollow ugc noopener">Growth and Development Fund</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" target="_blank" rel="nofollow ugc noopener">Parental leave</a> </li>
<li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment" target="_blank" rel="nofollow ugc noopener">Home office</a> support</li>
</ul><p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" rel="nofollow ugc noopener" target="_blank">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p><div><div><div><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" rel="nofollow ugc noopener" target="_blank">benefits</a> and <a href="https://about.gitlab.com/handbook/stock-options/" rel="nofollow ugc noopener" target="_blank">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div>United States Salary Range</div><div>$104,800—$176,400 USD</div></div></div><div><h3><strong>How GitLab Supports Full-Time Employees</strong></h3>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" rel="nofollow ugc noopener" target="_blank">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto" rel="nofollow ugc noopener" target="_blank">Flexible Paid Time Off </a></li>
<li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/" rel="nofollow ugc noopener" target="_blank">Team Member Resource Groups</a></li>
<li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" rel="nofollow ugc noopener" target="_blank">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" rel="nofollow ugc noopener" target="_blank">Growth and Development Fund</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" rel="nofollow ugc noopener" target="_blank">Parental Leave</a> </li>
</ul>
<p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" rel="nofollow ugc noopener" target="_blank">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank" rel="nofollow ugc noopener">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank" rel="nofollow ugc noopener">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank" rel="nofollow ugc noopener">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank" rel="nofollow ugc noopener">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank" rel="nofollow ugc noopener">recruiting process</a>.</p></div>

Senior Customer Success Operations Manager

<p><a href="https://jobicy.com/company/sonatype" target="_blank" rel="noopener">Sonatype</a> is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. The Federal Customer Success Manager (CSM) is the strategic post-sales advisor responsible for helping federal customers realize measurable value from their investment in Sonatype by driving adoption, retention, growth, and long-term customer advocacy.</p>
<p>Federal agencies rely on Sonatype to secure and accelerate software delivery for mission-critical applications. As a Federal CSM, you'll work with organizations modernizing how the government builds software, helping technical teams adopt practices that improve security, developer productivity, and software supply chain resilience.</p>
<p>As a Federal Customer Success Manager (CSM), you will manage a portfolio primarily consisting of U.S. government customers with select State, Local, and Education customers through a scaled engagement model, using customer health, product usage, and lifecycle milestones to prioritize proactive engagement.</p>
<p>Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities in partnership with the broader Sonatype account team, including Sales, Product, Engineering, and Marketing teams.</p>
<p>This role is not intended to be reactive “shadow support.” You will be expected to deliver proactive, outcomes-driven guidance, disciplined execution, and consistent customer leadership, while knowing when to pull in deeper subject-matter expertise as needed.</p>
<p>A defining expectation of this role is the use of GenAI as a regular part of your workflow. You are expected to use GenAI tools as a thought partner to improve the quality, clarity, and strategic rigor of your analysis, planning, and communication, while validating outputs and applying sound judgment.</p>
<h3>Customer Outcomes and Value Realization</h3>
<ul>
<li>
<p>Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.</p>
</li>
<li>
<p>Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.</p>
</li>
<li>
<p>Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.</p>
</li>
<li>
<p>Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.</p>
</li>
<li>
<p>Bring strong product and domain credibility to guide best practices and prevent pitfalls (engaging Support and Services appropriately) while staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&amp;A channel.</p>
</li>
</ul>
<h3>Scaled Engagement and Signal-Driven Execution</h3>
<ul>
<li>
<p>Operate in a scaled engagement model, prioritizing actions based on telemetry, usage signals, customer intelligence, and lifecycle milestones.</p>
</li>
<li>
<p>Use repeatable engagement approaches that deliver a consistent, high-quality customer experience across your portfolio.</p>
</li>
<li>
<p>Document key insights, actions, and outcomes to ensure continuity, clarity, and effective internal coordination.</p>
</li>
</ul>
<h3>Retention &amp; Growth Support</h3>
<ul>
<li>
<p>Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time without creating unnecessary escalation churn.</p>
</li>
<li>
<p>Serve as a voice of the customer by capturing and sharing patterns, feedback, and friction points that improve product experience and customer outcomes.</p>
</li>
<li>
<p>This role focuses on post-sale customer experience. Commercial discussions, pricing, and contract matters are managed by the appropriate sales and contracting teams and are outside the scope of this role.</p>
</li>
</ul>
<h3>Reflexive GenAI Usage as a Standard</h3>
<ul>
<li>
<p>Use GenAI as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment.</p>
</li>
<li>
<p>Apply GenAI to accelerate high-leverage work such as customer preparation, follow-up quality, success planning, messaging, and internal summaries. So you spend more time driving outcomes and less time on manual overhead.</p>
</li>
<li>
<p>Follow company guidance on responsible AI usage and data handling.</p>
</li>
</ul>
<h3>What Success Looks Like</h3>
<ul>
<li>
<p>Customers reach value more quickly and demonstrate measurable adoption and outcomes.</p>
</li>
<li>
<p>Engagement is proactive and structured, not dominated by reactive troubleshooting.</p>
</li>
<li>
<p>Renewal confidence increases through evidence of value, stakeholder alignment, and early risk mitigation.</p>
</li>
<li>
<p>Expansion opportunities are consistently identified and shared with Sales with clear customer context.</p>
</li>
<li>
<p>Advocacy and referenceability increase through identified champions, proof points, and coordinated customer storytelling.</p>
</li>
<li>
<p>Execution is high-quality and repeatable, enabling scale across a broader portfolio.</p>
</li>
</ul>
<h3>What We Are Looking For</h3>
<ul>
<li>
<p>You are a US civilian</p>
</li>
<li>
<p>4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers.</p>
</li>
<li>
<p>Experience working with civilian agencies, DoD, or Intelligence Community customers</p>
</li>
<li>
<p>Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.</p>
</li>
<li>
<p>Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).</p>
</li>
<li>
<p>Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.</p>
</li>
<li>
<p>Comfort operating in a fast-paced environment that requires prioritization, focus, and consistent execution across a portfolio.</p>
</li>
<li>
<p>Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.</p>
</li>
</ul>
<h3>Additional Prefences</h3>
<ul>
<li>
<p>Experience working in FedRAMP, Air-Gapped, or regulated environments.</p>
</li>
<li>
<p>Experience working with State, Local, and Education customers.</p>
</li>
<li>
<p>Existing experience with software supply chain management.</p>
</li>
<li>
<p>Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution, quality, and speed.</p>
</li>
</ul>
<h3>Things We Are Proud Of</h3>
<ul>
<li>
<p>5 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!</p>
</li>
<li>
<p>2025 AI Compliance Solution of the Year - AI Breakthrough Awards</p>
</li>
<li>
<p>2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology</p>
</li>
<li>
<p>2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)</p>
</li>
<li>
<p>Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024</p>
</li>
<li>
<p>Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."</p>
</li>
<li>
<p>SD Times: Best in Show Security</p>
</li>
<li>
<p>Fast Company Best Workplaces for Innovators 2024</p>
</li>
<li>
<p>The Herd Top 100 Private Software Companies 2024.</p>
</li>
<li>
<p>Diversity &amp; Inclusion Working Groups</p>
</li>
<li>
<p>Parental Leave Policy</p>
</li>
<li>
<p>Paid Volunteer Time Off (VTO)</p>
</li>
</ul>
<h3>Compensation</h3>
<h3>Additional Information</h3>
<p>#LI-AL1</p>

Federal Customer Success Manager - DevOps

<div class="content-intro"><p><a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.</p></div><p>We’re looking for a Field Application Engineer who’s wired for AI/ML, fluent in real-world problem-solving, and excited to build with the people actually using what we make. You will collaborate closely with the sales team and enterprise customers, leveraging your deep technical knowledge in AI to drive the adoption of our products and solutions. This is a customer-facing role that requires both technical expertise and excellent communication skills to convey complex technical concepts to non-technical stakeholders.</p><p>This role is<strong> remote</strong> based out of North America with preference near one of our main hubs Santa Clara, CA; Austin, TX; or Toronto,ON.  </p><p><em>We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.</em></p><h3>Who You Are</h3><ul>
<li>You’ve lived in the AI/ML trenches, whether as a field engineer, a solutions architect, or the one tapped in when things needed to “just work.”</li>
<li>You speak both machine and human. Whether it’s a researcher or a skeptical executive, you know how to break things down and bring them to life.</li>
<li>You’re fired up about generative models, LLMs, and the edge of what’s possible when software meets purpose-built silicon.</li>
<li>Work directly with customers in meetings, presentations, and workshops to understand their technical challenges and provide effective solutions.</li>
<li>Partner closely with sales operations and product teams to provide feedback from customers and help shape future product enhancements.</li>
</ul><h3>What We Need</h3><ul>
<li>Strong customer-facing skills with 5+ years of relevant technical, enterprise experience (such as Sales Engineer, Solutions Engineer, or Technical Account Manager).</li>
<li>Your field insight will help shape our roadmap, our features, and the way we show up for developers.</li>
<li>Proven expertise in AI technologies and frameworks, including machine learning, deep learning, natural language processing (NLP),computer vision, PyTorch or TensorFlow.</li>
<li>Experience with embedded systems, FPGA Architecture or AI accelerators. </li>
<li>Good understanding of data center, server architecture and deployment, thermal/power, and infrastructure management.</li>
</ul><h3>What You Will Learn</h3><ul>
<li>How to explore and push the boundaries of AI performance on custom silicon and help developers do the same.</li>
<li>What it’s like to build the future from scratch, working alongside teams creating hardware, software, and everything in between.</li>
<li>To master the craft of fine-tuning LLMs, optimizing vision models, and building AI pipelines that run at scale.</li>
<li>An understanding of why field roles drive real impact turning on-the-ground insight into product breakthroughs and platform momentum.</li>
</ul><p><em>Compensation for all engineers at <a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.</em></p><p><em><a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.</em></p><div class="content-conclusion"><p><em>This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology.  Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2).   These requirements apply to persons located in the U.S. and all countries outside the U.S.  As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency.  If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.</em></p></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Staff Field Application Engineer, Customer Success

<p>Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.</p>
<p>We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.</p>
<p>Location: Sydney</p>
<h3><strong>Why You’ll Love This Role</strong></h3>
<p>The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.</p>
<p>The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.</p>
<p><strong><br>As An Active Member Of Our Team, You Will…</strong></p>
<ul>
<li>Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion</li>
<li>Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization</li>
<li>Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers</li>
<li>Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics</li>
<li>Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data</li>
<li>Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer</li>
<li>Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer</li>
<li>Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization</li>
<li>We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours<strong> </strong></li>
</ul>
<p><strong>If You’ve Got It - We Want It</strong></p>
<ul>
<li>Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value</li>
<li>Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.</li>
<li>Customer facing presentation history in program reviews or similar events</li>
<li>Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle</li>
<li>Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes</li>
<li>Quick learner with good technical and problem-solving skills</li>
</ul>
<p><strong>Bonus Points/Preferred Qualifications:</strong></p>
<ul>
<li>
<ul>
<li>Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)</li>
<li>Solid technical understanding of managing customers through Customer Success Platforms such as GainSight</li>
<li>Working knowledge of major cloud providers (AWS, Azure, GCP)</li>
<li>You live in Sydney</li>
</ul>
</li>
</ul>
<p>#LI-JK1<br>#LI-Remote</p>
<p><strong>Bring Your Whole Self<br></strong><br>Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p>
<p>Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>. </p>

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