**We have a fantastic opportunity forpassionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client’s Customer Support team.**

Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.

Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.

In return, our client can offer a competitive starting salary, plus incentive scheme and excellent travel industry benefits. Hours are on a rota basis and mostly 9am - 5.30pm, with one later night to 7pm and one in three weekends.

If this role is of interest to you, please visit our website or press the apply online button now!

**Role of Travel Customer Support Executive:**

*   Answer and process queries from customers, via phone, email, social media
*   Liaise with customers for post-booking questions, assistance & customer service issues
*   Process tickets submitted by Sales Consultants
*   Delivering the highest standards of service every time
*   Process and action where relevant, incoming emails from our external suppliers
*   Ensure bookings with overdue balances are chased and cancelled prior to any charges
*   Meet & surpass objectives set by Line Manager
*   Other ad hoc tasks as and when required
*   Assist other areas of the business, as and when deemed necessary

**Skills required for the role:**

*   Excellent Travel and/or Cruise industry knowledge - **essential**
*   Service orientated and customer focused
*   Excellent problem resolution skills
*   Positive attitude
*   Organised, self-motivated and proactive
*   Excellent attention to detail
*   Confident people person, with excellent communication skills

**If you’re interested in learning more about this Travel Customer Support Executive role, please visit our website or press the apply online button now!**

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

_Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs._

Travel Customer Support Executive

**Join Our Team as a Virtual Cruise Reservation Specialist!** Are you passionate about travel and excited to help clients book unforgettable cruise experiences? We’re looking for a Virtual Cruise Reservation Specialist to join our travel agency. This remote position offers the flexibility to work from anywhere while delivering exceptional service to clients planning their next cruise adventure. **Key Responsibilities:Cruise Booking Management:**

*   Manage online cruise reservations accurately and efficiently using reservation systems
*   Coordinate with cruise lines to confirm bookings and ensure all travel details are correct
*   Assist clients in choosing the best cruise options based on their preferences and standards

**Customer Service:**

*   Provide excellent customer service via phone, email, and chat
*   Answer client inquiries about cruise itineraries, onboard amenities, and booking procedures
*   Resolve any issues or concerns with cruise reservations in a timely, professional manner

**Team Collaboration:**

*   Work closely with team members to ensure smooth travel arrangements and high client satisfaction
*   Collaborate with travel advisors to offer comprehensive support throughout the booking process

**What We Offer:**

*   Remote Work: Enjoy the freedom of working from anywhere
*   Growth Opportunities: Develop your skills in cruise reservations and travel coordination
*   Impact: Help create memorable travel experiences for clients around the world
*   Supportive Team: Be part of a passionate team focused on delivering exceptional service

**Qualifications:**

*   Experience as a cruise reservationist, travel agent, or in a customer service role
*   Excellent communication skills, both verbal and written
*   Familiarity with online reservation systems and strong computer skills
*   Detail-oriented with strong organizational abilities
*   A passion for travel and a commitment to providing top-notch customer service

If you’re excited about helping clients plan unforgettable cruise adventures in a flexible, remote environment, we’d love to hear from you. Apply today and join a team dedicated to creating extraordinary travel experiences! Powered by JazzHR qypiNJGPCo

Virtual Cruise Reservation Specialist

We’re on the lookout for a detail-oriented individual with a customer-centric approach to join our team as a Remote Hotel Reservation Support Agent. If you possess exceptional communication skills, exude warmth, and have a genuine passion for hospitality, we invite you to become part of our team today! **Responsibilities:**

*   Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability
*   Interact with guests via phone, email, and online platforms, addressing reservation inquiries, changes, and cancellations
*   Assist guests with virtual check-ins and check-outs, ensuring a smooth process and accommodating any special requests or concerns
*   Collect payment information, process reservations, and issue invoices or receipts as necessary

This remote position allows you the flexibility to work from home or any location with a reliable internet connection. We understand the importance of work-life balance, empowering you to manage your workload in a way that fits your lifestyle. As a Hotel Reservation Support Agent, this is more than just a job – it’s an opportunity to establish your own business within our proven framework. You control your income potential, and we’ll provide the support and resources to help you succeed, turning your passion into a thriving career. **Benefits:**

*   Remote position with flexible working hours
*   Competitive commission-based earnings
*   Travel perks and discounts for both personal and professional travel
*   Free training to ensure your success
*   Access to Familiarization (FAM) trips to enhance your travel knowledge
*   A supportive and collaborative team environment

**Qualifications:**

*   Excellent communication and interpersonal skills, with a courteous and welcoming demeanor
*   Strong organizational and multitasking abilities
*   Attention to detail and accuracy in handling reservations and client information
*   Ability to work independently and collaboratively as part of a team
*   Basic knowledge of travel destinations, attractions, and travel products is a plus
*   Exceptional customer service and problem-solving skills
*   Passion for travel and a desire to help others create memorable experiences
*   Must be 18 years or older
*   Must speak/read English fluently; bilingual skills are a plus!

**Available in** the USA, Mexico, Chile, Costa Rica, Colombia, Bolivia, Argentina, Ecuador, Peru, Panama, Australia, **and the United Kingdom**! This entry-level position is your gateway to an exciting career in the travel industry. By taking this first step, you will positively impact travelers' lives while advancing your own professional growth. Explore the world, one exceptional experience at a time – start your entrepreneurial journey today! **1099 Business Opportunity.Join our team now to unlock your freedom and begin your entrepreneurial journey!** Powered by JazzHR bEZNyb5zSZ

Remote Hotel Reservation Support Agent

My Nerdy Teacher is looking for a driven Customer Support Specialist to ensure our customers have an exceptional experience with our platform.

**About My Nerdy Teacher**

We are a fast-growing brand that offers high-quality educational tools and digital resources to teachers and parents across English-speaking countries. Our platform is designed to enhance teaching and learning, and we take pride in supporting educators and parents by providing user-friendly, engaging content that meets the needs of today’s classrooms and home-learning environments.

**What You'll Do:**

*   Respond promptly to customer inquiries through our CRM (email and chat - no phone support).
*   Assist customers with account management, product navigation, and technical issues.
*   Resolve customer complaints and issues in a friendly and efficient manner.
*   Escalate complex issues to the appropriate team members when necessary and follow up to ensure resolution.
*   Help create and update FAQs, support guides, and other resources to improve customer self-service.
*   Collaborate with internal teams (product, marketing, etc.) to relay user feedback and suggest improvements.
*   Stay up-to-date on product updates and new products offered by My Nerdy Teacher to effectively assist customers.

**What We're Looking For:**

﻿The ideal candidate is customer-focused, empathetic, and a great communicator, with experience managing support teams and an understanding of the educational space.

_Must-haves_

*   2+ years of experience in a customer support role, preferably in e-commerce.
*   Fluent in English (native or bilingual proficiency) with excellent written and verbal communication skills.
*   Ability to work effectively in a remote team environment and manage time efficiently.
*   Strong problem-solving skills and the ability to troubleshoot technical issues.
*   Highly organized with excellent attention to detail and follow-through on resolving issues.

_Nice-to-haves_

*   Experience working with e-commerce platforms like Shopify, understanding product navigation, order management, and payment issues.
*   Experience working with a CRM tool for ticket management (Reamaze, Gorgias, Zendesk, etc).

**Why Join Us?**

*   Fully remote position with flexible hours.
*   Competitive salary package designed to reward top talent.
*   Extra paid vacation days each year.
*   Opportunities for career development and professional growth.

Customer Support Specialist (Fully Remote | Flexible Hours)

SODA has partnered with a leading digital marketplace that seamlessly connects vendors and customers. Our client's innovative platform revolutionises business interactions, offering solutions for sales, marketing, and customer loyalty programs. They are now seeking a dynamic and experienced Head of Customer Service to oversee all aspects of customer support, ensuring efficient resolution of both B2C (Business-to-Consumer) and B2B (Business-to-Business) customer issues within established Service Level Agreements (SLAs). This role involves managing a small localised team that works closely with an outsourced service desk, improving customer support methods, and reporting on performance. The Head of Customer Service reports directly to the Head of Operations. **Responsibilities**

*   Team Management: Supervise and allocate resources for a local customer service team, coordinating with the outsourced service desk.
*   Customer Support Operations: Manage B2C/B2B support, resolve escalated issues, and escalate critical ones.
*   Performance Reporting: Collect data, create performance reports, and provide feedback to the Head of Operations.
*   Continuous Improvement: Enhance support methods, develop training programs, and implement best practices.
*   Customer Experience Management: Ensure quality interactions, analyze feedback, and improve customer satisfaction.
*   Collaboration and Communication: Collaborate with other departments and maintain stakeholder communication.

**Who We Are Looking For**

*   Previous experience with an online food delivery service.
*   Experience working within the start-up space (desirable).

**The Role**

*   Fully remote.
*   Up to GBP 40 000, along with a bonus and benefits, including sports event tickets.

Head of Customer Service

**What We're All About At Kroo** Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. **Here's what you will be doing:**

*   Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media
*   Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
*   Show proactiveness and ownership skills to solve customer problems
*   Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
*   Identify customers who might be vulnerable and ensure we support them when needed
*   Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
*   Understand, prioritise and escalate customers' feedback and feature requests to the product team
*   Support other members in the Operations team by being a point of contact and mentoring new joiners

**RequirementsWe're looking for someone who:**

*   Has front line or back office banking experience
*   Has experience in customer service in the financial services industry
*   Is interested in how technology can improve people's lives
*   Enjoys the startup environment
*   Is customer focused
*   Has a high level of organisation
*   Has excellent written and verbal communication skills
*   Has a high level of empathy and the ability to connect with other people

**BenefitsRemote working** Please note: you'll be working Fridays, Saturdays and Sundays. The shifts will be provided well in advance, but typically range between 6am - 10pm. You will be required to come in to the office 1 day per week. Successful candidates will need to commit to 2 weeks of training that will be held Monday - Friday from 9:00am - 5:30pm. **About Our Process:** We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

*   People screen interview - 30 mins
*   Technical interview challenge with the hiring manager - 45 mins
*   Head of division interview - 45 mins

Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. **Diversity and Inclusion:** We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. **To all Recruitment Agencies:** At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. **To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.**

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