Service Designer

Join our team as a Senior Service Designer – Remote (Poland)!

We’re looking for an experienced Senior Service Designer who excels in end-to-end journey mapping, qualitative research, and uncovering opportunities across complex business ecosystems. If you enjoy understanding how users truly work, mapping real-world workflows, and shaping transformation opportunities, this role is for you.

Requirements:

• 5–8 years of hands-on Service Design experience (must be a primary role)

• Strong experience in qualitative research (interviews, contextual inquiry, discovery)

• Proven ability to create service blueprints, journey maps, and complex workflow documentation

• Ability to synthesize findings into actionable insights and opportunity themes

• Excellent visual communication and structured documentation skills

• Comfortable with ambiguity, discovery, and large-scale transformation environments

• Experience collaborating across design, business, and technology teams

• Portfolio or case studies showcasing real business impact

Contract Type & Compensation:

• B2B or UoP Contract

• B2B Hourly Range: 150–190 PLN/hr (open for discussion based on experience)

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” [EngineeringAI] methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information, please go to www.ascendion.com

With Ascendion (www.ascendion.com), you:

• Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
• At Ascendion you have high chances of project extension or redeployment to other clients.
• Additionally, you can also share CV of anyone you know. We have a referral policy in place.