MDW Customer Care Center Level 1 Representative

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.

Mandatory Requirements

• Excellent Communication skills, both verbal and writing
• Ability to troubleshoot and triage issues
• Basic computer skills
• Experience using Microsoft applications such as Outlook, Word, and Excel
• High School Diploma or GED
  
  

Preferred Skills

• Bachelors degree preferred
• Previous call center experience
• Experience with help desk ticketing systems such as Helix
• Health business knowledge (preferably Medicaid experience)
  
  

Location: 11 Corporate Woods Blvd, Albany NY (Remote)