Principal Software Engineer, PSA CX

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector.  Our Collectors Experience team is enhancing an entirely virtual and digital Collectors ecosystem. We’re delivering a unified, end-to-end experience across all our brands, from grading submissions to marketplace serving millions of collectors and investors worldwide. You’ll join a high performing engineering team and partner with product, design and cross-functional teams. We’re looking for a Staff Software Engineer to help design and build a scalable back-end architecture that powers PSA Set Registry, PSA’s flagship experience for collectors to organize, compete, and celebrate their PSA-graded collections. This is a highly visible, consumer-facing product at scale (hundreds of thousands of registered sets) with a deeply engaged user base of collectors who care about every card, ticket, and set they build on the platform. What You’ll Do: Contribute to the design and development of new cloud-based software architectures Own and deliver complete features, including design, architecture, implementation, testability and deployment Provide feedback pertaining to technical designs, proposals and code Analyze existing applications / databases and identify areas for improvement Design and contribute to APIs that can support user experiences on web and mobile applications Participate across the entire software development lifecycle, taking features from concept to production release Collaboratively create solutions with other teams Troubleshoot software issues and debug a large codebase Develop and execute unit and integration tests Contribute to technical documentation to increase maintainability of software assets Who You Are: 7+ years of software engineering industry experience building backend software, with exposure to microservices, event-driven architectures, and batch processing. Strong proficiency in Python Strong fundamentals working with databases and data modeling, both relational (e.g. PostgreSQL) & NoSQL (e.g. DynamoDB) 5+ years of experience building solutions using AWS technologies such as: Lambda, SQS, SNS, EventBridge, API Gateway Experience with containerization and orchestration infrastructure (e.g. Docker, Kubernetes, ECS) Experience with IaC such as CDK/CloudFormation or TerraForm Experience collaborating with Engineering and Product teams to turn complex business requirements into clean and extensible APIs Possess strong technical, analytical, troubleshooting, and communication skills with the ability to visualize and document processes Proficient at using appropriate security, documentation, and/or monitoring best practices Familiar with Agile/Scrum methodologies Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or Nat