Spanish-Speaking Customer Service Advisor – Remote UK

Experience the power of a game-changing career.

Are you fluent in Spanish and English and passionate about delivering great customer support? Concentrix is seeking motivated individuals to join our team as a Customer Service Advisor.

• Hourly rate of £12.75
• Bonus scheme available.
• Remote role – Work from home anywhere in the UK.
• Full time permanent position – Contracted to 40 hours per week, Monday to Friday between the hours of 8am-5pm.

As a Customer Service Advisor, your role involves supporting customers and internal teams with a range of software purchasing and post-sales queries. This includes supporting quote-to-order queries, helping customers with software portal access and downloads, and assisting with registration, login, ID, and password-related issues. You will work across calls and emails throughout the day and will be responsible for managing your assigned workload, investigating issues, using multiple tools, and escalating where needed.

It is essential to maintain a manner that is professional, helpful, and customer-focused. You should be comfortable working in a fast-paced, multi-lingual, multi-channel environment and confident communicating clearly in both Spanish and English.

What’s in it for you

• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkit platform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• Discount on car and home insurance with AXA.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year).
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).

Concentrix is a great match if you:

• Are proficient or bilingual in Spanish and English (oral and written).
• Have customer service, technical support, or email-based support experience.
• Are comfortable working across multiple systems and tools.
• Have strong problem-solving and investigation skills.
• Can manage your workload independently in a remote working environment.
• Are comfortable handling calls and emails throughout the day.
• Have a private, distraction free location when working from home.
• Have a reliable broadband connection suitable for remote working.
• Have a professional, adaptable, and customer-focused approach.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work.

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.