Position: Czech-Speaking Customer Care Representative (Fully Remote in Bulgaria)
We are currently seeking a motivated and customer-oriented Czech-Speaking Customer Care Representative to join our team in Bulgaria. This role is ideal for individuals who enjoy helping customers, have strong communication skills, and are looking to grow in an international and supportive work environment.
Role Overview
As a Customer Care Representative, you will assist customers with shipment-related inquiries, providing timely and effective support regarding delivered, delayed, undelivered, or lost shipments. You will communicate with customers via phone and email, ensuring a positive customer experience and professional service at every stage.
This is a fully remote opportunity within Bulgaria, offering the flexibility to work from home while being part of an international team.
Key Responsibilities
- Handle customer inquiries regarding shipment status, including delivered, undelivered, delayed, and lost parcels.
- Provide customer support via phone and email in Czech.
- Investigate shipment-related issues and offer clear, accurate information to customers.
- Maintain a professional, empathetic, and customer-focused approach.
- Ensure customer inquiries are handled efficiently and in accordance with service standards.
- Collaborate with internal teams to help resolve delivery-related issues.
- Maintain accurate records of customer interactions and follow up when necessary.
Candidate Requirements
- Native or fluent Czech proficiency.
- Minimum B2 level of English, both spoken and written.
- Strong verbal and written communication skills.
- Customer-oriented mindset with excellent problem-solving abilities.
- Ability to manage customer inquiries professionally and efficiently.
- Good organizational skills and attention to detail.
- Comfortable communicating with customers via phone and email.
- Previous experience in customer service or customer support is an advantage, but motivated candidates eager to learn are welcome.
Working Schedule
- Full-time position.
- Monday to Friday.
- Working hours between 09:00 and 19:00.
- No weekend shifts specified.
What We Offer
- Competitive salary of €1,450 plus performance-based bonus.
- Fully remote work from anywhere in Bulgaria.
- Opportunity to work in an international environment.
- Stable, full-time employment opportunity.
- Professional experience in customer service and logistics support.
- Opportunity to develop communication, problem-solving, and customer relationship management skills.
- Supportive team environment and opportunities for professional growth.
How to Apply
If you speak Czech and English and are looking for a fully remote opportunity in Bulgaria, we would love to hear from you!
Take the next step in your career and join a customer-focused team where your communication skills and commitment to excellent service can make a difference.
Apply today to learn more about this opportunity and discuss the next steps in the recruitment process.
Position: Czech-Speaking Customer Care Representative
Location: Fully Remote in Bulgaria
Salary: €1,450 + bonus
Schedule: Monday–Friday, between 09:00 and 19:00
Languages: Czech C1/native and English B2 minimum
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How to Apply
If you speak Czech and English and are looking for a fully remote opportunity in Bulgaria, we would love to hear from you!
Take the next step in your career and join a customer-focused team where your communication skills and commitment to excellent service can make a difference.
If you are interested in this opportunity, please get in touch within 48 hours to arrange an initial conversation. We look forward to hearing from you!
Direct Contact:
📧 marco.velenosi@cbtalents.com
📱 WhatsApp: +39 334 619 6398