German customer support- remote from Continental Portugal

About The Company It is an International outsourcing company, well known worldwide and working with famous brands. Ready to embrace a new adventure ? We are looking for fluent German speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment. What We Are Looking For In a Candidate

• Speak proficiently (C1/C2)German and have a good English level (B2)
• Good communication and soft skills

What You Will Have To Do

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers. Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds. Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What You Will Be Offered

• Attractive monthly salary
• Complete paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Many other benefits

Important Information It is mandatory that you have an EU passport or full working rights in Portugal. When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment. Skills: english fluency,outbound calls,inbound marketing,customer service,sales & marketing,soft skills,willingness to learn,english level b2,proficient german (c1/c2),good english,good english (b2),crm,fluent german,good communication,good english level,communication skills,german,communication,german fluency,fluent german (c1/c2),german (c1/c2),good communication skills,proficient in german (c1/c2),client relationship management,good english level (b2),english (b2),crm management,sales support,customer support