🇩🇪 German fluency is a hard requirement for this role.
What You'll Do
- Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch
- Troubleshoot issues in our software and guide customers to solutions
- Document recurring issues and help build out our internal knowledge base
- Join screen-sharing sessions with customers when a problem needs hands-on attention
- Coordinate with our development team to escalate and resolve bugs or product issues
- Help new customers get started and feel comfortable with the product
- Native or fluent German — written and spoken (essential)
- Experience in customer support, ideally in a SaaS, IT or helpdesk environment
- Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool
- Structured, reliable, and able to manage multiple open cases at once
- You work autonomously and take full ownership of your tasks
- Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus
We are a German automation agency turned into a SaaS company with our product hausverwalter.ai — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.
What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.
For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.
The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.
Salary
$750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead.
What We Offer
- 100% remote work
- Very flexible working hours
- Permanent employment contract in your country of residence through our partner Deel (Employer of Record)
- A product that our customers are genuinely excited about
- Focus on real work, not long meetings
- Job security: every hire is aimed at long-term employment
- Strong career prospects as we grow the team
- Native or fluent German — written and spoken (hard requirement)
- 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment
- Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool
- Technical understanding and strong problem-solving skills — you find solutions, not just workarounds
- You work autonomously and take full ownership of your tasks
- Comfortable working under performance pressure
- Quick on the uptake and a disciplined approach to your work
- Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus
