Customer Service Rep - Senior

Job Title: Customer Service Rep - SeniorLocation: Fully Remote Role*Please communicate with candidates that time off during training is not approved by the business. The full training is from 12/8/2025 - 2/6/2026.Virtual classroom training is from 12/8/2025-1/14/2026, and nesting is from 1/15/2026 -2/6/2026Required Skills:1-2 years Customer Service ExperiencePreferred Skills:1-2 years Call Center ExperienceWe are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and resolve problems by putting customers at the heart of all you do.The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer’s experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.Key Responsibilities:• Respond to customer requests via telephone, providing excellent service to client's customers who have insurance products or benefit plans.• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.• Enhance and strengthen the relationship between the customer and client using strong communication skills, keen listening skills and empathy.• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.Required:• Min 1+ year’s customer service experience• An ability to work during the hours of operation of 8 AM to 11 PM ET Monday – Friday; must be flexible regarding overtime & shift worked, which may change based on business needs.• Ability to navigate computerized data entry system or other relevant applications• Must already have a high-speed internet connection (no satellite or hot spot) with the ability to hardwire via a provided ethernet cable.What will give you an edge:• Prior Call Center or Customer Service Representative experience• Strong computer/keyboard skills as well as solid problem-solving skills.• Salesforce experience• Prior work from home experience• A demonstrated ability to quickly learn and continuously develop functional knowledge• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.