Operations & Customer Support Assistant

WHO WE ARE

At Hello Yummy Box, we excite and delight our customers with a surprise collection of food and

drink products delivered to their door, each month.

This is a unique opportunity to join the team and play a key role in its development. We have big

plans of which you will be key in helping to deliver our growth plans. If you are looking to join an exciting fast growth brand with a mission, epic team culture and flexible working, then check out the details below and get applying!

www.helloyummy-box.com

@helloyummybox.uk

THE ROLE

This is a varied role supporting customer service, operations and administration across the

business. You'll be responsible for helping keep things organised, ensuring customers receive a great experience, supporting operational processes and helping the wider team run efficiently.

This role is ideal for someone who enjoys being organised, solving problems and getting things

done.

WHAT YOU’LL DO

• Managing customer support emails and queries

• Supporting day-to-day operations and logistics

• Creating orders and coordinating with suppliers and fulfilment partners

• General administration and reporting

• Processing invoices and supporting finance administration

• Maintaining accurate records and business systems

• Supporting the wider team with operational and administrative tasks

• Assisting with ad-hoc projects and tasks

Skills & Experience

We're looking for someone who is:

• Highly organised and detail-oriented• Proactive and reliable

• Comfortable working independently

• Strong communicator

• Good with systems, spreadsheets and administration

• Able to manage multiple priorities

Experience in e-commerce, customer support, subscriptions or operations is a bonus but not

essential.

WHAT WE HAVE TO OFFER

• Remote (work from home anywhere in the UK)

• Part Time: 20 hours per week. Exact days to be agreed. Additional hours may be

available

• 25 days annual leave plus Bank Holidays (pro-rata)

• Free Hello Yummy Box every month

• The chance to work in an inspiring environment that values innovation and collaboration

• A role in a fast-growing brand with the opportunity to take on responsibility and grow

within the team

Culture

We are building a team of passionate and talented people. At Hello Yummy Box we are embarking on new and exciting ideas. Working with us in our growing, fast paced business means you will have the opportunity to be involved in a variety of larger projects. The work you put into these projects will directly affect the performance of the business. Furthermore, you will be encouraged and expected to give your insights and opinion, make a real contribution every day and plot your own development.

Our policy

It is our policy not to discriminate against our employees on the basis of their gender, sexual

orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour,

nationality, ethnic or national origin, disability or age, pregnancy or maternity (together the

“Protected Characteristics”) or trade union membership or the fact that they are a part-time

worker or a fixed-term employee.

How to Apply

Please send to esther@helloyummy-box.com

• Your CV

• A short introduction about yourself

• Why you think you'd be a good fit for the role & any relevant experience