Director of Operations

Full-Time | Permanent | Fully Remote

We are a fast-growing, female-founded and female-owned direct-to-consumer women’s intimates brand redefining comfort, confidence, and modern essentials for women. Built by women, for women, we operate with heart, hustle, and high standards — and we’re scaling quickly. We’re looking for a strategic, execution-focused Director of Operations to own and optimize the engine behind our e-commerce business. This is a high-impact leadership role for someone who thrives in growth environments and wants to shape the operational backbone of a purpose-driven brand.

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The Role

The Director of Operations will oversee all operational functions of our e-commerce business — from supply chain and fulfillment to inventory planning, systems optimization, and cross-functional execution. You’ll work closely with the founder, marketing, product, and finance teams to ensure operational excellence, profitability, and scalability.

This role is ideal for someone who blends big-picture thinking with hands-on execution and understands the unique pace of a DTC consumer brand.

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Key ResponsibilitiesE-Commerce & Operational Strategy

• Own day-to-day operational performance of the online business

• Build scalable processes to support rapid revenue growth

• Drive operational KPIs including fulfillment speed, inventory turns, margin, and customer satisfaction

• Lead forecasting and demand planning in partnership with marketing and finance

Supply Chain & Inventory

• Manage 3PL and fulfillment partners

• Oversee inventory planning, purchasing, and replenishment

• Reduce stockouts and excess inventory

• Negotiate with vendors and manufacturers to improve cost structure

Systems & Process Optimization

• Optimize Shopify (or comparable platform) backend operations

• Improve workflows across order management, returns, CX, and reporting

• Evaluate and implement new tools or automation to increase efficiency

• Ensure accurate data tracking and reporting across systems

Cross-Functional Leadership

• Partner with marketing on launches, promotions, and product drops

• Work with product team on production timelines and logistics

• Collaborate with finance on budgeting, COGS, and margin analysis

• Build and lead an operations team as we scale

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Qualifications

• 7+ years of operations experience, ideally within a DTC or e-commerce consumer brand

• Proven experience managing 3PL, supply chain, and inventory forecasting

• Strong Shopify (or equivalent platform) operational expertise

• Experience scaling brands in the $5M–$50M revenue range preferred

• Data-driven mindset with strong financial acumen

• Exceptional organizational and leadership skills

• Experience in apparel, intimates, or fashion strongly preferred