Customer Service Agent (m/f/d)

YOU...

• are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional.
• take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk.
• keep an eye on the service level agreements.
• act as an interface between our development department and our customers.

YOU...

• have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible.
• demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment.
• are familiar with the use of JIRA and JIRA Service Desk.
• have a very good command of German and are also used to communicating in English.
• are an open-minded and team-oriented person who is keen to learn new things and constantly develop.
• are characterised by an independent, process-oriented way of working.

WE...

• work with team spirit instead of hierarchy.
• offer a varied project routine and new challenges.
• stand for an open corporate culture.
• offer training opportunities that keep you up to date and fit for the future.
• offer the opportunity to work remotely from a German residence.
• show our employees the appreciation they deserve.

YOU & WE... Can you imagine supporting the ID1 team? Then get in touch via our careers page and let's get to know each other. About Us At Information Design, we pursue a clear mission: to help aviation companies unlock the full potential of their data. We transform complex data into meaningful insights – forming the foundation for smart decisions, efficient processes, and sustainable innovation. For over 25 years, we have driven the digital transformation of aviation with passion and pioneering spirit – together with our strong team, based in Frankfurt. Our solutions aren’t just keeping pace with the times – they are setting the pace for the future of the industry.