This remote role manages employee leave cases from initial request through closure, ensuring accurate administration and regulatory compliance.
You’ll serve as a trusted point of contact for employees, providing clear guidance and timely support throughout their leave journey.
The role combines case management, HR operations, benefits administration, documentation, and employee communication.
You’ll collaborate with HR teams, managers, healthcare providers, legal partners, and state agencies to resolve cases efficiently.
Success requires strong organization, sound judgment, confidentiality, and the ability to manage multiple time-sensitive cases simultaneously.
You’ll also help employees navigate complex leave, pay, benefits, and return-to-work processes in a supportive manner.
This is an opportunity to contribute to a high-impact HR function within a collaborative, evolving healthcare environment.
Accountabilities
- Manage individual employee leave cases from initiation through closure using designated leave-management technology, ensuring compliance with applicable federal, state, and local regulations and internal policies.
- Review leave requests, eligibility requirements, accrued balances, documentation, and applicable leave provisions to determine appropriate next steps.
- Serve as the primary point of contact for employees throughout the leave process, providing clear, timely, and compassionate communication.
- Coordinate with healthcare providers, HR partners, legal teams, and other stakeholders to obtain, review, and validate required documentation.
- Submit required documentation through applicable state leave portals and respond promptly to inquiries and requests for additional information.
- Monitor case timelines, track claim progression, follow up on extensions, and coordinate return-to-work plans.
- Maintain accurate timekeeping and absence records in Workday and/or UKG, including leave usage, coding, and pay-related information.
- Respond to employee questions and concerns regarding leave eligibility, pay, benefits, timekeeping, and related policies.
- Monitor leave-management systems for new notifications or documentation requests and take appropriate action within required timelines.
- Maintain complete and accurate case records to support audits, reporting, compliance, and operational tracking.
- Partner with employees and managers to facilitate smooth returns from leave and ensure return-to-work dates are accurately recorded.
- Escalate complex, overlapping, accommodation-related, or otherwise sensitive cases to appropriate senior leave or ADA specialists according to established guidelines.
- Meet established service-level expectations for case processing, documentation turnaround, follow-up, and employee communication.
- Bachelor’s degree in Human Resources, Business Administration, or a related field; alternatively, an associate degree plus 2 years of relevant experience, including at least 1 year of leave case management experience; or a high school diploma/equivalent plus 4 years of relevant experience, including at least 1 year of leave case management experience.
- Knowledge of leave administration, HR operations, benefits, HR service delivery, and HRIS processes.
- Familiarity with federal and state leave and disability regulations, including FMLA, ADA, paid family and medical leave, parental leave, workers’ compensation, and applicable state or local requirements.
- Experience managing complex leave situations, such as intermittent leave, extensions, or accommodation-related cases, is preferred.
- Experience with Workday, UKG Timekeeping, or leave-management platforms such as Pulpstream or AbsenceSoft is preferred.
- Familiarity with Massachusetts Paid Family and Medical Leave is advantageous.
- Strong analytical and problem-solving abilities, including the ability to interpret eligibility rules, documentation, leave balances, and applicable policies.
- Excellent written and verbal communication skills with a strong customer-service orientation.
- Demonstrated ability to manage sensitive and confidential employee information with discretion.
- Strong organizational skills and the ability to manage multiple concurrent cases in a deadline-driven environment.
- Adaptability, curiosity, and a growth mindset, with the ability to understand the rationale behind policies and adjust as regulations and processes evolve.
- Ability to collaborate effectively, shift priorities, absorb new information quickly, and operate in a changing environment.
- Strong sense of urgency, accountability, and follow-through.
- Proficiency with Microsoft Outlook, Teams, and Excel.
- Pay range: $29.28–$36.61 per hour based on full-time equivalent.
- Remote work: Remote position with occasional travel to locations in Massachusetts as needed.
- Comprehensive total rewards: Benefits designed to support health, financial security, and career growth.
- Compensation offers are determined based on relevant experience, certifications, education, skills, and internal equity.
- Opportunity to work within an integrated healthcare environment supporting employees through important and sometimes complex leave situations.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
