Dutch Speaking Customer Service for Travel & Hospitality Company

Mercier Consultancy MD is proud to present a fantastic opportunity for Dutch Speaking Customer Service Representatives to join a prominent Travel & Hospitality Company. This role offers the chance to deliver high-quality customer support, assisting clients with their travel and accommodation needs. As a representative, you will communicate with customers in Dutch to provide excellent service and ensure a pleasant travel experience. Key Responsibilities

• Manage customer inquiries related to travel bookings, hotel accommodations, and hospitality services via phone, email, and chat in Dutch
• Provide detailed information about travel packages, reservations, cancellations, and policies
• Assist customers with booking modifications, payments, and troubleshooting issues
• Handle customer complaints promptly and professionally to guarantee customer satisfaction
• Document all customer interactions accurately in the CRM system for follow-up and quality control
• Collaborate with other departments to improve service quality and resolve complex issues
• Stay updated on industry trends, travel regulations, and company offerings to provide informed assistance

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous
• Previous experience in customer service, preferably in the travel, tourism, or hospitality sectors
• Excellent communication and interpersonal skills focused on customer satisfaction
• Strong problem-solving skills and the ability to handle multiple tasks efficiently
• Organizational skills and attention to detail to document inquiries accurately
• Familiarity with travel booking systems and CRM software is desirable
• Flexibility to work shifts, including weekends and holidays if required
• Willingness to consider relocation or remote work options depending on the role

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..