Customer Support Specialist (Fully Remote | Flexible Hours)
My Nerdy TeacherJob Description
Posted on: September 29, 2024
My Nerdy Teacher is looking for a driven Customer Support Specialist to ensure our customers have an exceptional experience with our platform.
About My Nerdy Teacher
We are a fast-growing brand that offers high-quality educational tools and digital resources to teachers and parents across English-speaking countries. Our platform is designed to enhance teaching and learning, and we take pride in supporting educators and parents by providing user-friendly, engaging content that meets the needs of today’s classrooms and home-learning environments.
What You'll Do:
- Respond promptly to customer inquiries through our CRM (email and chat - no phone support).
- Assist customers with account management, product navigation, and technical issues.
- Resolve customer complaints and issues in a friendly and efficient manner.
- Escalate complex issues to the appropriate team members when necessary and follow up to ensure resolution.
- Help create and update FAQs, support guides, and other resources to improve customer self-service.
- Collaborate with internal teams (product, marketing, etc.) to relay user feedback and suggest improvements.
- Stay up-to-date on product updates and new products offered by My Nerdy Teacher to effectively assist customers.
What We're Looking For:
The ideal candidate is customer-focused, empathetic, and a great communicator, with experience managing support teams and an understanding of the educational space.
Must-haves
- 2+ years of experience in a customer support role, preferably in e-commerce.
- Fluent in English (native or bilingual proficiency) with excellent written and verbal communication skills.
- Ability to work effectively in a remote team environment and manage time efficiently.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Highly organized with excellent attention to detail and follow-through on resolving issues.
Nice-to-haves
- Experience working with e-commerce platforms like Shopify, understanding product navigation, order management, and payment issues.
- Experience working with a CRM tool for ticket management (Reamaze, Gorgias, Zendesk, etc).
Why Join Us?
- Fully remote position with flexible hours.
- Competitive salary package designed to reward top talent.
- Extra paid vacation days each year.
- Opportunities for career development and professional growth.
Apply now
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My Nerdy Teacher
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