Information Technology Support Engineer

2nd Line Support & Field Engineer – Northern IrelandRemote (Must be based in Northern Ireland)Full-Time | Monday–Friday, 8am–5pm / 9am–6pm (weekly rotation)On-call allowance included | 1 in 8 rota

Are you a proactive and technically skilled 2nd Line Support Engineer ready for your next challenge?

An exciting opportunity has arisen to join a fast-paced, growing business providing top-tier IT support to clients in the hospitality sector. You’ll work remotely from Northern Ireland, supporting a dynamic IT environment and occasionally travelling to client sites to resolve break-fix issues.

Key Responsibilities:

• Escalate and resolve technical issues via the support desk
• Provide remote support using SolarWinds N-Central
• Resolve issues related to workstations, servers, networking, and cloud systems
• Deliver excellent customer service both remotely and on-site
• Participate in a 1-in-8 on-call rota (allowance paid)

Essential Skills & Experience:

• 2+ years in a 2nd Line Support role (ideally within an MSP)
• Strong understanding of Windows OS (2008–2019)
• Skilled with Azure/O365 (cloud & on-prem)
• Advanced knowledge of Networking, AD, Virtualisation, IIS
• Strong experience working on a busy service desk
• Full, clean UK driving licence

Desirable Skills:

• Knowledge of Hotel PMS systems (e.g. Opera, Amadeus)
• Microsoft Certifications (MCSE or equivalent)
• Familiarity with POS systems (e.g. Micros, PXP)
• Experience with enterprise firewalls, VLANs, and switching
• Use of TeamViewer, MSP Connect, or similar tools

You’ll Thrive In This Role If You:

• Have a strong problem-solving mindset
• Enjoy working both independently and in a team
• Can prioritise workloads efficiently
• Are driven by excellent service delivery