Junior Project Manager

The Role - Junior Project Manager (Customer Operations)

As we expand across Europe and continue building our AI capabilities, we’re looking for a Junior Project Manager to help us deliver seamless market rollouts and drive operational excellence.

This is a unique opportunity to be at the heart of how we scale our platform, supporting the successful launch of services in new markets and optimising our operational tooling and training. You’ll work across teams, tools, and territories to ensure our systems are robust, our people are ready, and our services remain best-in-class.

In this role, you’ll get to:

• Set up and optimise operational tools (like Talkdesk and Front) to support new market rollouts
• Coordinate training, documentation, and localisation to ensure teams are set up for success
• Act as the bridge between project and ops teams - keeping everything moving and on track
• Support our AI-powered service by improving automation, documentation, and response quality
• Lead ongoing improvements, troubleshoot issues, and make sure we’re delivering high-quality service every step of the way

The role is open to remote working or if you’d prefer you can work from our London office. Flexible working hours will be accommodated as much as possible but you should anticipate that your working hours will be between 9am - 5:30pm on weekdays.

About you

We don’t expect you to tick every box, but experience in some of the following will help:

• You’re highly organised, technically confident, and comfortable managing cross-functional projects.
• You have experience working with SaaS tools like Talkdesk, Front, or CRM systems (bonus points if you've implemented them before).
• You’re a great communicator who can work across teams, time zones, and cultures.
• You’re proactive and comfortable taking ownership, even when things are ambiguous.
• You love improving systems and processes, and aren’t afraid to dig into the detail.
• You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle

Benefits

We are continually evolving our benefits package at Ophelos. We currently offer:

• Private healthcare through Vitality
• £500 L&D budget
• Working from home set up
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when you want to take time off)
• 20 Work from Abroad days
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office
• Cycle to work scheme
• Company pension

About Ophelos

At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.

For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.

That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.