Customer Service Specialist

A German project involves many people on the client side: finance teams sending data, managers joining interviews, buyers filling in surveys. They all need one contact who replies quickly and knows how things are done locally. Phare's Customer Service Specialist in Germany is that contact. The position is full-time and remote from anywhere in Germany, with the Miami team six hours behind.
Phare Consulting Group is a consulting firm in Miami. Companies come to us before a big decision, such as a price change, a new market or an investment, and we check whether the numbers behind it hold up.
Key responsibilities

• Answer client emails and calls about data requests, surveys and meetings
• Send reminders and track what each client has delivered
• Schedule interviews and workshops with client managers
• Pass technical or billing questions to the right colleague and follow up
• Keep contacts and request histories up to date in our CRM
• Suggest clearer instructions when the same questions keep arriving

What you need

- Commercial training or a degree, for example as Kaufmann/Kauffrau für Büromanagement
- First experience in customer service, inside sales or client support.
- Microsoft 365

if you also have

- HubSpot, Salesforce, Zendesk or another CRM or ticketing system
- Business clients

You get permanent, full-time contract; work from home anywhere in Germany; thirty days of holiday a year, plus German public holidays; an employer contribution to a company pension (bAV); money each year for courses, certifications and books; your work computer and home desk setup, provided by Phare; and flexible working hours around shared core hours.
Apply through the form on this page.