Bodily Injury Motor Claims Adjuster, UK

DescriptionAbout Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Who you are

• Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
• Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti status quo. You don't just wish things were done differently, you act on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What we need We need you to do all the things typical to the role:

• Expertly handle claims submitted via the OIC Portal, ensuring compliance with the RTA Small Claims Protocol and efficient progression of low value personal injury claims.
• Effectively manage claims progressing through the MOJ Portal, encompassing Stages 1, 2, and where necessary, Stage 3 (litigation).
• Experience in handling non-portal personal injury claims.
• Conduct thorough investigations into liability, indemnity, and quantum, making accurate and timely decisions.
• Proactively negotiate settlements with claimants, their representatives, and third parties, aiming for optimal and fair outcomes.
• Identify and investigate potentially fraudulent claims, escalating as per company protocols.
• Liaise effectively with a range of stakeholders, including claimants, solicitors, medical experts, engineers, and internal teams.
• Ensure accurate reserving and maintain comprehensive claim records.
• Adhere to all regulatory requirements and company guidelines, including Treating Customers Fairly (TCF) principles.
• Contribute to continuous process improvement and share best practices within the team.
• Ability to work on system driven SLAs and workflows.
• Strong communication skills both written and oral.
• Comfortable working in a fluid role in a fast paced environment

Requirements

• Minimum of 3 years of experience as a Motor Bodily Injury Adjuster in the UK market.
• Knowledge of multi jurisdictional claims (England & Wales, Scotland, Northern Ireland).
• A strong understanding of the Civil Procedure Rules (CPR), Pre Action Protocols, and relevant legislation
• Experience in identifying and pursuing subrogation and recovery opportunities
• Ability to manage a demanding caseload independently, prioritising effectively to meet targets and service level agreements
• Ability to deal with delegated authority and client philosophies
• Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Commercially astute, with a focus on balancing customer outcomes with business interests.
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

Benefits

• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!