Implementation Project Manager

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About the Opportunity

The organization believes healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why a leading provider operations platform has been built to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, the platform empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies, the organization is revolutionizing provider network management. Backed by significant funding from world-class investors, the mission is to transform healthcare at scale.

About the role

As a member of the Implementation team, this role will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long-term success. This position will manage several projects in parallel, including top priority enterprise accounts and spanning the organization's complete suite of services and products.

The role will serve as the main point of contact for customers, project manage the end-to-end implementation process, and partner with Go-to-Market, Product, and Engineering teams.

This individual will work with customers directly to set them up for success and advocate for their needs internally. They will also build the systems and tools to make these processes more efficient as the business grows.

This role reports to the Manager of Implementation. Base compensation for this role may land between $95,000 - $140,000. In addition to base salary, the organization offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay, including market data, geographic location, skills, qualifications, experience, and level.

Key Responsibilities

Project Management & Issue Resolution

• Build project plans with clear milestones and due dates, holding customers and internal partners accountable to achieving objectives.
• Proactively project manage the implementation process end-to-end to achieve target timelines and goals.
• Partner with the appropriate internal and external teams to align on key milestones and workflows.
• Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve.
• Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey.

Data Exchange & System Setup

• Support the largest customers as they familiarize themselves with the data model and import requirements.
• Comfort with APIs, integrations, or system configurations to manage and communicate with product/engineering teams.

Customer Experience

• Ensure customers are set up to achieve their first value with the organization.
• Be a champion of customers; identify opportunity areas and create tight feedback loops between customers and internal teams.

Process Improvement & Collaboration

• Proactively identify gaps in the current implementation process.
• Drive development of processes and resources as needed to support the implementation team’s goals of scalability while maintaining strong customer NPS.
• Foster a culture of collaboration, accountability, and excellence within the overall team, promoting a positive work environment and driving team cohesion.

Required Qualifications

• 5+ years of experience in implementation and/or project management, specifically leading complex SaaS implementations.
• Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations.
• Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful technical project delivery.
• Proven track record of leading end-to-end client implementations.
• Exceptional client-facing communication: executive presence, ability to lead stakeholder calls, and act as a technical translator.
• Experience with SaaS configuration (integrations, APIs, workflows, permissions, reporting).
• Proficiency with project management tools like ClickUp, Jira, and Asana.
• Strong problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives.
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.