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Vert Energy Group

Location: Work from: 🌐 Worldwide

Remote Customer Success Representative

CUSTOMER SUPPORT
Full-Time
Customer Support
USA Only
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Vert Energy Group, an Inc. 5000 Fastest Growing Company, is seeking a highly motivated d Customer Success Representative who is interested in joining the fast-growing Energy Efficiency & Sustainability Industry.

This is a full-time remote position that involves working with our customer service and business development teams with duties including, but not limited to, the following:

Responsibilities:

  • Onboarding new clients
  • Hosting demos of our SaaS platform
  • Responding to client inquiries
  • Managing large client accounts
  • Renewing client subscriptions
  • Follow and implement procedures designed to improve customer retention
  • Promote upsells and client referral program
Requirements

  • 2+ years experience in a Customer Success role for a SaaS platform preferred
  • HubSpot CRM experience strongly preferred
  • Exceptional verbal & written communication
  • Ability to work standard PST business hours. This position can be based anywhere in the US. Applicants outside of the United States will not be considered.
Benefits

  • $20.00 - $25.00 per hour DOE
  • Eligible for monthly & quarterly performance bonuses
  • Equipment reimbursement funds
  • Professional development program
  • 401(k) with matching up to 5%
  • Health, Dental, Vision insurance options