Client Success/Project Manager

Project Manager /Client Success ManagerWe're looking for an experienced Project Manager/Client Success Manager to own client relationships and keep our delivery engine running smoothly.About Wizard on Demand

Wizard on Demand is a technical content marketing agency headquartered in Berlin, with a team of 17 people working across content strategy, technical writing, and paid media.

We help B2B and developer-focused companies grow through high-quality content and targeted ad campaigns. We work with clients on an ongoing retainer basis and pride ourselves on delivering consistent, measurable results.

We're a remote-friendly, results-driven team. We move fast, communicate clearly, and hold ourselves to high standards. We're looking for someone who does the same

The Role

We're looking for an experienced Project Manager/Client Success Manager to own client relationships and keep our delivery engine running smoothly. You'll be the central point of contact for up to 7 clients simultaneously, coordinating across our content and ads teams to make sure everything gets done on time, to a high standard, and in line with client expectations.

This is a client-facing, hands-on role where no two days look exactly the same. You'll be onboarding new clients, running regular check-in calls, managing deadlines, overseeing ad account processes, and reporting on content performance, all while keeping our internal team aligned and our clients happy.

What You'll Be Doing

Client Management

• Onboard new clients and get them up to speed on our processes and expectations
• Serve as the primary point of contact for up to 7 client accounts
• Run regular check-in and status calls with clients
• Build strong, trust-based client relationships that lead to long-term retention
• Proactively flag risks, delays, or issues before they become problems

Client Onboarding

• Lead the end-to-end onboarding process for new clients, from kickoff call to first deliverable
• Set clear expectations around timelines, workflows, and communication cadences
• Ensure clients are fully briefed on how we work and feel confident from day one
• Document client preferences, goals, and context so the internal team can hit the ground running

Project Coordination

• Coordinate writers, editors, and ads managers to ensure deliverables are on time and on brief
• Manage deadlines and project timelines across multiple concurrent accounts
• Keep Asana continuously up to date and ensure the team is aligned on priorities
• Facilitate clear communication between clients and internal team members

Ads & Reporting

• Oversee the ads management process for clients running paid media campaigns
• Report on content and campaign performance to clients in a clear, structured way
• Track KPIs and ensure clients are kept informed of progress against their goals

Systems & Process

• Identify gaps or inefficiencies in existing workflows and propose practical improvements
• Build and maintain lightweight systems that keep accounts running smoothly at scale
• Create templates, SOPs, and repeatable processes that reduce friction for both clients and the team
• Help ensure that as we grow, our delivery quality stays consistent

What We're Looking For

• 2–5 years of experience in project management, account management, or client success, ideally in a digital or content marketing agency
• Agency background strongly preferred. You understand the pace, the clients, and the complexity
• Exceptionally well organised. You manage multiple moving parts without dropping a ball
• Outstanding communicator in English, both written and spoken. You write clearly, speak confidently, and know how to adapt your tone for different audiences
• Naturally proactive. You don't wait to be told what to do; you anticipate and act
• Comfortable running both content retainer accounts and paid ads campaigns
• Experienced with tools like Asana, Slack, and Google Workspace
• Available during standard European office hours (CET/CEST or similar)
• Reliable, professional, and able to represent Wizard on Demand to senior stakeholders at client companies

Nice to Have

• Experience with paid media campaigns (Google Ads, LinkedIn, Meta)
• Familiarity with content marketing metrics and SEO reporting
• Prior experience working with remote teams

The Details

• Hours: 20-40 hours per week, freelance/contractor. Full time available for the right candidate.
• Timezone: European hours required — you must be available and responsive during standard office hours
• Location: Fully remote
• English: Strong written and spoken English is essential
• Start date: Immediate
• Growth: There is potential for this role to be a full-time position for the right candidate