Samrat sarkar

Application Support Engineer with 3+ years of experience in Production Support and service support Incident Management, and 24/7 monitoring environments. Skilled in SQL, Linux, JIRA and ServiceNow with hands-on experience handling P1-P5 tickets, RCA, Enterprise Asset Management (EAM) experience in IBM Maximo application suite (MAS) 7.6 and SLA-driven operations. I enjoy solving issues, improving system stability, and supporting end users in fast-paced support environments. Open to L1/L2 Support, Application Support, and Production Support roles.