Muhammad Sumain khan

With more than four years of experience across customer support, sales, and e-commerce, I have built a strong foundation in resolving customer concerns quickly, communicating clearly, and consistently meeting performance targets — all skills I am eager to bring to your team. In my current role as a Customer Support Specialist on the Walmart account at Ibex, I provide front-line phone and chat support in a high-volume BPO environment, resolving order, delivery, and account issues while meeting strict quality and call-handling standards. I regularly handle escalations with empathy and efficiency, document interactions accurately in CRM and ticketing systems, and work closely with team leads to improve service delivery — experience that translates directly to representing your customers with professionalism and care. Alongside this, I founded and manage an online store, Vintage Shoes House, where I handle every stage of the customer journey from inquiry to delivery, resolve order disputes and returns, and use customer feedback to continuously improve the buyer experience. Earlier roles in sales and client-facing retail sharpened my ability to build trust quickly, manage a high volume of client interactions, and stay composed under pressure, including consistently exceeding weekly sales targets through cold calling and relationship management. I am fluent in English and a native Urdu speaker, comfortable working across CRM and ticketing platforms, and confident in my ability to adapt to new tools and service standards quickly. I would welcome the opportunity to bring my customer-first approach and proven track record of problem-solving to your team