Petronillah Mithamo

Senior Customer Service and Administrative Support professional with over 6 years of experience in managing customer communications, coordinating schedules, scheduling appointments, improving workflows, and streamlining processes to enhance productivity in remote environments. Proven track record in enhancing customer satisfaction by 60 % through effective communication and problem-solving. Skilled in Microsoft 365, Google Workspace, and CRM tools like Zendesk, Slack, Notion, Clockify with a strong ability to streamline administrative processes and support teamwork. I am seeking a remote role to improve expertise in delivering high-quality assistance and driving continuous improvement in dynamic settings.