Avinash kumar

Senior Technical Customer Support Specialist with 5+ years of experience delivering end‑to‑end support for global clients across SaaS platforms and B2B processes. Skilled in troubleshooting complex technical issues, CRM tools (Salesforce, Zendesk), live chat and email support, and escalation management. Proven track record of driving 95%+ customer satisfaction by implementing efficient support workflows, conducting quality audits, and mentoring teams. Adept at strategic planning, process documentation, and cross‑functional collaboration to enhance service delivery and client relationships. Recognized for promotions into senior roles through consistent performance, leadership, and customer‑centric problem solving.