Alina Rizvi

Global BPO Training Manager | Learning & Development Leader | Sales & Customer Experience Training | LMS | TTT Certified | Onboarding & Performance Coaching Specialist lam a results-driven Training & Development leader with over 8 years of experience in the BPO, Sales, and Customer Experience industries, currently working as an Assistant Manager - Training at IntouchCX. My expertise lies in designing and executing end-to-end training programs, managing LMS platforms, leading new hire onboarding, and coaching high-performance training teams. Having successfully led training across multiple lines of business (LOBs), I specialize in sales enablement, soft skills training, customer support coaching, and trainer development, with a strong focus on measurable performance outcomes. Core Competencies: Global Training Strategy & Delivery Learning Management System (LMS) Administration Sales Training & Customer Experience Enablement Instructional Design & Content Development Train-the-Trainer (TTT) Certification Onboarding, Upskilling & Cross-Skilling Programs Performance Metrics, Evaluation & Reporting Stakeholder Engagement & Cross-Functional Collaboration Coaching & Developing Trainers I thrive in multicultural environments and have experience working with international teams to meet global business goals. I am passionate about building agile, scalable, and future-ready training ecosystems that drive employee engagement, performance, and retention. I'm actively open to global opportunities in Training Management, Learning & Development, and Capability Building-where I can contribute to strategic growth, employee excellence, and cross-border impact. • Let's connect to discuss how I can bring value to your organization through learning transformation and team development.