Anonymous Professional

Desktop Support Engineer Nityo Infotech Familiar with OS partitioning, formatting, and creating bootable drives for installation Skilled in installing and configuring Windows and Linux operating systems on laptops/desktops. Utilized ChatGPT to streamline Level 1 and Level 2 technical support operations, enhancing response accuracy, reducing resolution time, and improving customer satisfaction." Performed secure remote laptop wipes using Microsoft Intune, ensuring compliance with data protection policies and efficient offboarding processes. Managed user account security by performing password resets and policy enforcement through Active Directory, ensuring minimal downtime and secure access. Provisioned and deployed new laptops using Microsoft Intune and Autopilot, enabling zero-touch setup with standardized security policies and applications. Proficient in retrieving and using BitLocker recovery keys to restore access to encrypted drives. Expertise in performing BitLocker recovery for encrypted devices in case of password or hardware changes. Skilled in creating and managing compliance policies to ensure systems and devices meet organizational security and regulatory standards. Ability to track and report compliance status, flagging non-compliant devices for remediation. Proficient in using ServiceNow for incident, service request, and change management. Skilled in creating, managing, and resolving ServiceNow tickets for IT support and troubleshooting. Experience in configuring OS security settings, users, and system preferences. Experience in deploying and managing device profiles, security policies, and compliance rules through Intune. Configured mobile devices with Multi-Factor Authentication (MFA) and provided secure access to corporate resources, ensuring compliance with security protocols and enhancing user protection Monitored asset compliance and enforced lifecycle policies using ServiceNow, SCCM, and Intune; ensured accurate inventory tracking, timely provisioning, and audit readiness across the organization. Provisioned and managed VDI access for end-users, ensuring secure, remote connectivity and optimal performance through centralized virtual environments."