Princess ysabella baggay

About

Dedicated and customer-focused Customer Service Representative with a Bachelor's degree in Elementary Education (BEEd) from ICCT Colleges, Cainta Rizal. Brings excellent English communication, strong empathy, patience, and problem-solving skills developed through years of teaching and handling students and parents. Highly trainable, tech-savvy, and experienced in handling inquiries, resolving concerns, and maintaining accurate records with professionalism. EXPERIENCE: Teaching Internship & Field Study - Public Elementary School, Cainta Rizal (300+ hours) • Handled student and parent inquiries, provided support and guidance with empathy and patience — directly applicable to customer support. • Managed student records, data entry, and reports with high attention to detail. • Created clear and organized communication materials and responded to concerns promptly. • Collaborated with teachers and staff to resolve issues and improve student/parent satisfaction. Transferable Customer Service Experience: • Experienced in chat, email, and face-to-face support. • Skilled in de-escalating concerns and providing positive customer experiences. • Proficient in following processes, using CRM tools, and multi-tasking. KEY SKILLS: • Customer Support: Chat Support, Email Support, Non-Voice Support, Client Relations, Complaint Resolution • Technical: Zendesk, Freshdesk, Shopify, Google Workspace, MS Office, Slack, Zoom, Canva, Fast Typing 65+ WPM • Core Strengths: Excellent English (Written & Verbal), Empathy & Patience, Active Listening, Problem Solving, Data Entry, Time Management WHAT I AM LOOKING FOR IN MY NEXT ROLE: I am looking for a long-term Remote Customer Service (Chat/Email Support - Non-Voice) position where I can grow. I want a company with a supportive team, stable schedule, and opportunity for learning. I have a complete WFH setup (phone, stable internet with backup, headset), I am available for US hours, night shift, and can start ASAP. I am eager to bring my positive attitude and dedication to help your customers and your company succeed.

Professional details

Job title

Customer service

Job category

Customer Service

Experience level

Entry Level

Contract type

Part-time

Work modes

Remote

Current location

South Luzon, rizal antipolo, Philippines

Open to relocation

No