Alya Irma dian

Dynamic and results-driven operations and customer service specialist with over 4 years of experience across fintech, e-commerce, and tech platforms. Proven expertise in user operations, live streaming sales, account management, and collections. Skilled in resolving user issues, driving customer engagement, and achieving KPIs through strategic planning and cross-functional collaboration. Strong communication, adaptability, and problem-solving abilities with a consistent track record of improving user satisfaction and platform performance. Fluent in Indonesian and English.