Anonymous professional
Open to workPrivate profileTechnical Support Representative
Gwalior, IndiaOpen to relocationMid-Level
RemoteFull-time$40k expected / year
Contact this talentProfile updated 18 days ago
About
Customer service professional with 5+ years of experience in customer support, team management, and floor support operations. Proven ability to lead and support teams, manage day-to-day floor operations, resolve complex customer issues, and ensure adherence to quality and performance standards. Experienced in coaching team members, handling escalations, monitoring KPIs, and providing real-time operational support to improve customer satisfaction and team productivity. Strong communication, problem-solving, leadership, and relationship-management skills with a customer-focused approach and the ability to perform effectively in fast-paced environments.
Professional details
- Job title
- Technical Support Representative
- Job category
- Customer Service
- Experience level
- Mid-Level
- Contract type
- Full-time
- Work modes
- Remote
- Current location
- Gwalior, India
- Open to relocation
- Yes
- Expected salary
- $40,000 per year
Skills
it support/ troubleshootingcustomer servicecommunication
Preferred work areas
USAEUUKAustralia