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Software Specialist | Customer Support Services

Lahore, PakistanOpen to relocationExecutive

RemoteFull-time$25k expected / year

Contact this talentProfile updated Apr 22, 2026

About

Customer Experience and Contact Center Professional with 8+ years of experience delivering high-quality support to international clients, including the UK, EU, USA, UAE, and Southeast Asia. I bring a strong track record of managing high-volume customer interactions, maintaining excellent CSAT and SLA performance, and supporting business operations in fast-paced, global environments. My experience includes working with leading platforms such as Talabat and Zomato, where I developed expertise in customer success, issue resolution, and cross-functional collaboration. In addition to customer service, I have hands-on experience in business development support and outsourcing operations—contributing to client acquisition efforts and long-term relationship management. I am highly adaptable, detail-oriented, and confident working with multicultural teams aligned with UK business standards and expectations, where I can contribute to customer success, operational efficiency, and business growth. Key Strengths: • Customer Success & Retention • Contact Center Operations & Performance Management • Business Development & Client Support • Cross-Cultural Communication (UK/EU/USA/UAE Markets) • Remote & Outsourcing Operations

Professional details

Job title: Software Specialist | Customer Support Services
Job category: Customer Service
Experience level: Executive
Contract type: Full-time
Work modes: Remote
Current location: Lahore, Pakistan
Open to relocation: Yes
Expected salary: $25,000 per year

Skills

problem solvingmentorteamworklead

Preferred work areas

USAUKEUAustralia

Matching jobs

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AI profile score

Apr 22, 2026

35of 100

Needs work

The profile shows a strong summary with relevant experience in customer service and contact centers, but lacks a resume entirely, which significantly reduces credibility. The skills listed are minimal and generic (problem solving, mentor, teamworklead), and no links (LinkedIn, portfolio) are provided. The job title 'Software Specialist | Customer Support Services' is somewhat confusing as it blends software and support; clarifying the role would help. The expected salary of $25,000 USD is low for an executive level, which may indicate a mismatch. To improve, upload a detailed resume highlighting achievements, quantify results (e.g., CSAT scores, SLA adherence), expand skills with specific tools (e.g., Zendesk, Salesforce), and add LinkedIn/GitHub links. Consider refining the job title to 'Customer Support Specialist' or 'Customer Success Manager' for better market alignment.

Country tier30/100
Job title40/100
Category40/100
Skills20/100
Summary70/100
Experience50/100
Links0/100
Resume0/100
Language30/100

How to improve

The professional summary is well-written and covers key strengths, but it is too long and lacks quantifiable achievements. Condense it to 3-4 sentences focusing on impact: e.g., 'Customer Experience professional with 8+ years managing high-volume support for global clients (UK, EU, USA, UAE). Achieved 95%+ CSAT and consistently met SLA targets while working with platforms like Talabat and Zomato. Skilled in customer success, cross-functional collaboration, and business development support. Seeking to leverage expertise in a remote customer success role.' Remove bullet points from the summary section and integrate them into the experience section of the resume.

Contact this talent

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