Vivek sharma

Senior Technical Support Professional with 3+ years of experience managing enterprise Microsoft 365 environments for global clients. I specialize in MS Teams Voice (Direct Routing), SBC configuration, Azure Active Directory, and endpoint security across Windows, macOS, and mobile platforms. I’ve maintained 100% SLA compliance and zero escalation losses at Concentrix, and bring deep hands-on expertise in network diagnostics (Wireshark, HAR), VMware/Hyper-V, and Tier 2/3 incident resolution. Open to remote technical support and cloud infrastructure roles.​​​​​​​​​​​​​​​​