Customer Success Manager - Edtech

Position Overview:

We are looking for a motivated and results-driven Account Manager/Customer Success Manager to join our team. While this is a remote position, we are particularly interested in candidates based in the New York area to better align with client and team interactions. The Account Manager/Customer Success Manager will serve as the primary point of contact for our clients, ensuring their needs are met and fostering long-term relationships. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for education.

Key Responsibilities:

•Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and objectives to ensure satisfaction and retention.

•Project Coordination: Collaborate with internal teams to oversee project execution, ensuring timely delivery and adherence to quality standards.

•Sales and Business Development: Identify opportunities for upselling and cross-selling services, contributing to revenue growth.

•Reporting and Analysis: Prepare regular reports on account performance, client feedback, and project outcomes; analyze data to inform strategy and improvements.

•Issue Resolution: Address and resolve client inquiries and concerns promptly, acting as an advocate for the client within the organization.

•Market Research: Stay informed about industry trends, competitor activities, and client needs to provide insights for strategic planning.

Required Qualifications:

•Education: Bachelor's degree in business, Marketing, Education, or a related field.

•Experience: 3+ years of experience in account management or a client-facing role, preferably in the EdTech or education sector.

Skills:

•Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

•Excellent organizational skills, with the ability to manage multiple accounts and projects simultaneously.

•Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).

•Problem-Solving Skills: Ability to think critically and develop creative solutions to meet client needs.

Preferred Qualifications:

•Experience in Education: Familiarity with educational content, curriculum design, or instructional technology.

•Sales Experience: Proven track record of meeting or exceeding sales targets is a plus.

Additional Information:

This is a remote position, but candidates from the New York area are preferred.

Requires up to 25% travel.