Client Support Officer

The role - Client Support Officer – Part-time

Location - Remote (Home-based) in New Zealand or East Coast Australia

Role overview - The primary objectives of the client support officer are:

• Providing timely and effective email-based support to Accurri users
• Assist in the maintenance and improvement of user support resources
• Perform user-related clerical and administrative tasks
• Assist in the achievement of all user support KPIs

Hours of work - 20 hours per week, Monday to Friday as follows:

• Monday – 8 hours 8:00 am to 5:00 pm (less 1 hour lunch)
• Tuesday to Friday, 3 hours each day (times to be agreed) 

(Hours may increase where annual or carers leave cover is required)

Indicative pay rate (subject to experience):

• AUD 30 - 40 per hour

Key skills:

• Highly developed written and oral communication skills
• The ability to analyse user queries and provide effective responses
• Effective time management, planning and organisational skills
• Relationship management skills

Key duties:

• The timely and effective delivery of client support and training
• Assisting with the maintenance and improvement of client support resources
• Completion of client or user-related clerical or administrative tasks
• Candidate profile

To succeed in this role, the individual must be capable of:

• Working with a broad cross-section of people
• Switching between tasks at short (or no) notice
• Contributing to continuous improvement
• Effective communication and collaboration
• Being self-disciplined, self-motivated and resilient
• Working productively in a remote (home-based) role
• Personal alignment with the Accurri values

 The following, whilst not essential, will be highly regarded:

• User support or Help desk experience
•  Experience in, or exposure to, financial accounting