Customer Relations Specialist (CSR) [Only W2]

Job Title: Customer Relations Specialist (CSR)

Location: USA (Remote)

JD CUSTOMER RELATIONS SPECIALIST II

The Role

The Customer Service Rep's (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Entering customer orders to ensure complete customer satisfaction in a timely manner. Review the order for deficiencies or errors, correct any incompatibilities, and verify that the order submission is accepted. This role is a non-customer-facing position. Working with internal POC with limited to no interaction with customers. Requires a GSA background check working with Federal accounts.

The Main Responsibilities

Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Combine and rearrange data from source documents where required

Enter data from source documents into the computer systems and forms

Check completed work for accuracy

Comply with data integrity and security policies

Computer and technical skills - 2 or more years of experience

What We Look for in a Candidate

Computer and technical skills - 2 or more years of experience including Microsoft suite

Attention to detail, multi-tasking, and problem solving

Telecom knowledge or background is preferred including managed services, Data, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN

Thanks and regards

paul

paul@ampstek.com