Client Success Manager

Having recently taken on a number of new clients, we're looking to expand our team with a Client Success Manager who is organised and enthusiastic about delivering an excellent customer service in an agency environment.

As a Client Success Manager, you will work closely with our Projects Delivery and Managed Services teams to help us continually improve and deliver unparalleled customer service to our clients.

You will oversee the delivery of services to our clients, building relationships with them, identifying opportunities, solving their problems, and increasing awareness of what Annertech can deliver.

_Please note, this is NOT a sales role nor a digital marketing role._Benefits of working with Annertech

• Flexible working hours - as long as you're available for scheduled calls, you're free to choose when and where you work
• Work from home - Annertech is distributed by default, and always has been! We have people working from home all across Europe - there is no office!
• Paid community time - everyone at Annertech gets paid community time to give back to open source projects, such as Drupal
• Collaborative working environment with an energetic team
• Team-building and social events

The successful applicant will be

• Client-focused
• Able to communicate clearly and effectively through written and spoken word
• Able to adapt quickly to changing client needs
• A problem-solver

Roles/responsibilities

• Engage clients directly, build and maintain strong relationships & give outstanding customer service
• Establish a deep understanding of the organisational, business and technical environment of our clients
• Build a regular and on-going business review cadence with clients with a view to adding continual value to clients and ensuring they are happy with our service
• Act promptly on client feedback and help solve problems as they arise
• Collaborate with and support other colleagues to ensure customers receive outstanding customer service
• Liaise with the project delivery teams and staying informed of the status of all client projects
• Develop trust and close working relationships with clients of all seniority levels
• Manage client expectations and needs
• Report regularly to agency management on project delivery, client satisfaction, priorities and needs, and any other developments.

Required skills and experience

• Minimum 2-3 years customer experience management, preferably in the area of IT / web design
• Excellent communication skills
• Experience in leading client meetings with insight, humour and confidence, and including others to lead and add value to the conversation
• Self-motivated, you’re comfortable working independently and as part of the team
• Experience in an agile delivery environment
• Process-driven, very organised with an eye for detail

Ideally would have (but not required)

• Experience working remotely
• Experience in a web design/development agency
• Experience with the Drupal CMS

As mentioned above, Annertech is a distributed company, and this role is open to anyone teleworking within Ireland or the UK.Salary range is €45,000 to €60,000.

We'd like to think that Annertech is a great place to work - let us know how you make things even better.