Careerscape is recruiting on behalf of our client for a full-time, fully Remote Email Support Specialist. If you are a clear, thoughtful writer who wants a launchpad into a customer experience career, this role offers paid training, steady coaching, and a team that values quality over speed. You will be the written voice customers trust when they need answers.
A typical day means working through a queue of customer emails, untangling questions, and turning them into warm, accurate replies backed by the company's help resources. You will thrive here if you are curious, organized, and unflappable under a full inbox, and if you get real satisfaction from turning a frustrated customer into a relieved one.
COMPENSATION
The salary range for this role is $62,000 - $82,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Write clear, courteous email replies that resolve customer questions on the first contact whenever possible
- Review and sort incoming messages by urgency so time-sensitive issues are handled first
- Search the internal knowledge base and product documentation to confirm accurate answers
- Hand off complicated or sensitive cases to senior team members with complete context
- Log every customer interaction and outcome in the ticketing platform
- Apply the company's brand voice and tone in each message you send
- Flag repeated customer pain points and share observations with the support lead
- Meet established targets for response time, resolution rate, and quality scores
- Suggest edits to help center articles and saved reply templates to keep them current
- Partner with teammates over chat and video to solve cases together
Requirements
- High school diploma or GED; some college coursework is a plus
- Exceptional writing skills with a strong command of grammar, spelling, and punctuation
- Comfortable typing quickly and switching between several applications at once
- Self-motivated and able to stay productive in a remote work setting
- Working knowledge of email, web browsers, and chat tools
- Careful attention to detail and willingness to follow documented processes
- Calm, empathetic, and patient when dealing with upset customers
- Dependable high-speed internet and a quiet, distraction-free workspace
- Previous customer service experience is welcome but not required
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Generous paid time off plus paid holidays
- 100% remote work with schedule flexibility
- Stipend for home office setup and equipment
- Paid, structured onboarding and training
- Clear career path toward senior specialist and team lead roles
- Employee assistance and wellness resources
- Supportive, collaborative virtual team culture
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.