<h3>Company Summary:</h3><div>Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang AI, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.</div><h3>What Your Experience Will Be: </h3><div>As a Client Experience Manager at Slang AI, you’ll own the end-to-end customer journey for our SMB clients — from onboarding through long-term success and day-to-day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long-term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.</div><div>Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.</div><div>This unique scope means you’ll be both a strategic advisor and a hands-on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touch points, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.</div><div>In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality-first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.</div><h3>Why You Belong Here &amp; How You Will Grow:</h3><div>At Slang, we believe success starts with great execution and great service. In this role, you’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment. You’ll learn how to onboard, support, and grow a book of business with autonomy, while contributing to scalable processes that improve outcomes across the team. We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.</div><h3>What Success Looks Like</h3><ul>
<li>Driving Long-Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.</li>
<li>Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.</li>
<li>Renewals &amp; Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.</li>
<li>Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.</li>
<li>Feature Adoption &amp; Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.</li>
<li>Onboarding and Success Planning: You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.</li>
<li>Voice of the Customer: You escalate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.</li>
<li>Hospitality-First Service: You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.</li>
</ul><h3>What You Will Bring</h3><ul>
<li>Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.</li>
<li>Experience: 3+ years of experience in customer success, account management, or client-facing roles. Background in restaurants or hospitality tech is strongly preferred.</li>
<li>Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.</li>
<li>Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.</li>
<li>Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.</li>
<li>Adaptability: You’re comfortable in a fast-changing environment and open to feedback. You handle ambiguity and know how to prioritize.</li>
<li>Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.</li>
</ul><h3>How Work Affects My Life:</h3><div>As a Client Experience Manager for SMBs, you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.</div><h3>Our Vision</h3><div>Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started <a href="https://himalayas.app/companies/slang-ai">Slang.ai</a>. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).</div><div>We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.</div><h3>Our Values </h3><div>
Overachiever Fever. We’re overachievers (we don’t know any other way)</div><div>
Learner Fervor. We take every opportunity to learn (especially when it’s hard) </div><div>
Humility Ability. We approach each other with curiosity and openness (know-it-alls not welcome!)</div><div>
SMB MVP. We’re an expert member of our customers’ teams (we earn their trust)</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Client Success Manager - SMB

<div>All roles at <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® are Remote unless otherwise specified in the Job Description.</div><h3>About <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®</h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div><h3><a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> is Intelligent, Secure IT.</h3><a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> is looking for a Senior Vice President of Global Customer Success &amp; Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and revenue-oriented success teams.You will lead a global team of 100+ across the US, India, UK, Mexico &amp; Brazil. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn, accelerates expansion and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.<h3>.</h3><h3>Who You Are:</h3><ul><div>
<li>Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the “why” behind a technical friction point or a churn trend until the logic is clear. You’re in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.</li>
<li>Scientifically Minded: You view the customer journey through a lens of granular data. Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".</li>
<li>A Standard-Bearer &amp; Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.</li>
<li>A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.</li>
<li>AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.</li>
</div></ul><h3>Key Responsibilities</h3><ul><div>
<h3>Architect the Customer Engine for Trust-driven Strategic Revenue Growth</h3>
<li>Refine the Customer Success, Global Technical Support, and Account Management team for scale.</li>
<li>Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.</li>
<li>Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.</li>
<li>Customize our onboarding motion for every segment (SMG, Commercial &amp; Enterprise), ensuring implementation is a technical "win" from day one with every single customer.</li>
<li>Lead our revenue-oriented expansion teams by focusing on customer trust and experience. </li>
<li>Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.</li>
<li>Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.</li>
<h3>Drive Data-Centered Retention</h3>
<li>Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data &amp; tools to identify and mitigate churn risks before they manifest.</li>
<li>Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.</li>
<li>Improve overall onboarding experience and long term retention</li>
<h3>Product &amp; Technical Advocacy</h3>
<li>Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. </li>
<li>Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.</li>
<h3>High-Performance Leadership</h3>
<li>Manage five direct reports and a 100+ person global footprint.</li>
<li>Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.</li>
</div></ul><h3>Requirements:</h3><ul><div>
<li>Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.</li>
<li>Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).</li>
<li>Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.</li>
<li>Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.</li>
<li>Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings. Travel is both domestic and international. </li>
</div></ul><h3>Where you’ll be working/Location:</h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</div><div>You must be located in and authorized to work in the country noted in the job description to be considered for this role. </div><div>Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</div><h3>Language: </h3><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.</div><div>
Why <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®? 
</div><div>If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. </div><div>One of <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO</div><div>Please submit your résumé and brief explanation about yourself and why you would be a good fit for <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>®. Please note <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is not accepting third party resumes at this time. </div><div>
<a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div><h3>Scam Notice:</h3><div>Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a>. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> will never send you a check for any equipment prior to employment.</div><div>All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent <a href="https://himalayas.app/companies/jumpcloud">JumpCloud</a> and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at with the subject line "Scam Notice"</div><div> #BI-Remote</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Vice President of Global Customer Success & Support - United States

<h2>About <a href="https://jobicy.com/company/juniper-square" target="_blank" rel="noopener">Juniper Square</a></h2>Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in <a href="https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/" rel="nofollow ugc noopener" target="_blank">digital-first</a> operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.<h2>About your role</h2>Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.<h2>What you’ll do</h2><ul><li>Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions</li><li>Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success</li><li>Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor</li><li>Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers</li><li>Advocate by sharing customer feedback to inform product development and software improvements</li><li>Contribute towards cross-functional initiatives and strategic projects</li><li>Develop and refine internal documentation, processes, and procedures</li><li>Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)</li><li>2+ years of professional experience in relevant setting</li><li>Excellent written and verbal communication skills</li><li>Demonstrate assertiveness and perseverance when resolving customer requests</li><li>Team-first attitude, high level of empathy, and passion for helping others</li><li>Strong troubleshooting, problem-solving, and analytical ability</li><li>Excellent time management and organizational skills</li><li>Strong technical aptitude and a desire to learn and develop new skills </li></ul>At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.<h2>Compensation</h2>Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.Benefits include:<ul><li>Health, dental, and vision care for you and your family</li><li>Life insurance and disability coverage</li><li>Mental wellness coverage</li><li>Fertility and growing family support</li><li>Flex Time Off in addition to company-paid holidays</li><li>Paid family leave, medical leave, and bereavement leave policies</li><li>401k retirement savings plan</li><li>Healthcare FSA and commuter benefits programs</li><li>Allowance to customize your work and technology setup at home</li><li>Annual professional development stipend</li></ul>Your recruiter can provide additional details about compensation and benefits.#LI-Remote#LI-AM

Customer Support Specialist

<h3>Client Services Specialist</h3>Location: Remote, USADepartment: Customer Success<h3>About <a href="https://himalayas.app/companies/syllo">Syllo</a>
</h3><a href="https://himalayas.app/companies/syllo">Syllo</a> is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 by a team of litigators and engineers, <a href="https://himalayas.app/companies/syllo">Syllo</a> enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale. Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI. Backed by top-tier VCs, we are at a clear inflection point — the team has doubled in the last six months and growth is accelerating.<h3>About the role</h3>Be the expert at the intersection of litigation workflow and AI.This role sits on the front line of client delivery, supporting AmLaw 200 firms and Fortune 500 legal teams as they run their most complex cases on <a href="https://himalayas.app/companies/syllo">Syllo</a>'s platform. You will serve as the named CS account owner for an assigned portfolio of clients, managing case delivery end-to-end and working in close partnership with the Sales Account Director as a key member of the account team. We are looking for someone who knows the litigation lifecycle from the inside, owns their work without being told to, and remains composed when timelines compress and priorities shift. Prior experience as a paralegal, attorney, or litigation support professional is required.<h3>What you will do</h3><ul>
<li>
Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk.</li>
<li>
Partner with Sales: Work in close partnership with the Sales Account Director, maintaining a shared view of account status and consistent communication across the account team.</li>
<li>
Manage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, client-facing status updates, and setting clear expectations on client-side dependencies.</li>
<li>
Execute client services work: Handle client services requests including building searches, workspace organization, and executing AI-assisted reviews.</li>
<li>
Advise attorneys on workflow: Translate platform capabilities into case strategy. When an attorney asks what is possible, you have an answer.</li>
<li>
Coordinate across teams: Work with the Data Services team on data needs, ensuring requirements are documented accurately before work begins.</li>
<li>
Triage and resolve issues: Identify and help resolve technical or workflow issues as they arise, escalating through the appropriate process when needed.</li>
<li>
Build for continuity: Document case status, known issues, and handoff notes so work survives transitions. When handing off to another pod member, maintain active oversight to protect delivery quality and the client relationship.</li>
<li>
Become a product expert: Develop deep expertise in the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform, capture and relay product feedback to the product team, and participate in product testing.</li>
<li>
Contribute to the team: Collaborate on internal CS documentation, process resources, and thought leadership on the use of AI in litigation.</li>
</ul><h3>What you bring</h3><ul>
<li>
Litigation lifecycle knowledge: You understand case assessment, document review, production, and privilege workflows from firsthand experience.</li>
<li>
Project ownership: You have run end-to-end delivery on a case, not just contributed to a team output.</li>
<li>
Client-facing composure: You communicate clearly with attorneys and partners under pressure, in writing and in person.</li>
<li>
Technology fluency: You have worked with at least one eDiscovery platform such as Relativity, Everlaw, or similar, and adopt new tools systematically.</li>
<li>
Operational rigor: Your work is documented, your deadlines are tracked, and your handoffs are complete.</li>
</ul><h3>Experience and qualifications</h3><ul>
<li>4+ years of experience in a client-facing role, ideally in legal tech, litigation support, or a professional services environment.</li>
<li>Background in litigation as an attorney, paralegal, or litigation support professional.</li>
<li>Demonstrated ownership of end-to-end case delivery, not just contribution to a team outcome.</li>
<li>Hands-on experience with eDiscovery platforms; Relativity certification or equivalent preferred.</li>
<li>Proficiency with project management and CRM tools such as Monday and HubSpot.</li>
<li>High aptitude for learning new software tools and enthusiasm for AI-powered products.</li>
</ul><h3>Total rewards and benefits</h3>At <a href="https://himalayas.app/companies/syllo">Syllo</a>, we believe in taking care of our team so they can focus on building the future of legal tech.Compensation: Competitive base salary + equity options.Benefits: Medical, dental, vision, and voluntary insurance options. Vacation, sick leave, and paid holidays. Access to benefit counselors and fitness class reimbursements.Growth: Annual learning and development budget and real career growth in a fast-scaling organization.<h3>Equal opportunity employer</h3>We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide a fair and accessible hiring process. If you require accommodations during the application or interview stage, please let us know.<div class="content-pay-transparency"><div class="pay-input">
<div class="title">United States - Remote Pay Range</div>
<div class="pay-range">$140,000—$150,000 USD</div>
</div></div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Client Services Specialist

<a href="https://himalayas.app/companies/syllo">Syllo</a> is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, <a href="https://himalayas.app/companies/syllo">Syllo</a>’s applications are now being used by a wide range of legal professionals – from the largest law firms in the world to the most prestigious law schools.We are a lean, fast-moving, and multi-disciplinary startup led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding. If you’re excited about AI and passionate about being part of a remote team that seeks to transform the legal practice, then read on!We are seeking a Support Specialist to join a team of passionate, fast-moving professionals at the forefront of AI-powered legal technology. In this role, you will be the first point of contact for clients using the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform, resolving issues quickly, building in-depth product knowledge, and contributing to the resources that help legal teams get the most out of what we are building.<h3>Key Responsibilities:</h3><ul>
<li>Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels</li>
<li>Troubleshoot product questions and technical issues, escalating to engineering or product teams through the appropriate process when needed</li>
<li>Develop deep expertise in the <a href="https://himalayas.app/companies/syllo">Syllo</a> platform and serve as a product knowledge resource for clients and the CS team</li>
<li>Conduct live troubleshooting sessions and product walkthroughs with clients to resolve issues and build platform confidence</li>
<li>Write and maintain help content including articles, guides, and FAQs that address common client questions and product workflows</li>
<li>Partner with the other Customer Success teams to flag recurring issues and surface client feedback to the product team</li>
<li>Document solutions and contribute to the internal knowledge base to reduce repeat inquiries and support team scaling</li>
<li>Participate in product testing and share results with engineering and product management in a timely manner</li>
</ul>Qualifications:Note: this is a wish list. Please do not hesitate to apply if you only have some of these qualifications, especially if you come from a less traditional background. We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.<ul>
<li>1 to 3 years of experience working in a legal environment, whether at a law firm, corporate legal department, or legal technology company, in a support, operations, or client services capacity</li>
<li>Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users</li>
<li>Comfortable conducting live client-facing calls and troubleshooting sessions</li>
<li>Experience writing help content or customer-facing documentation is a plus</li>
<li>Familiarity with support or CRM tools is a plus</li>
<li>High aptitude for learning new software tools and enthusiasm for AI-powered products</li>
</ul><h3>Capabilities:</h3><ul>
<li>Accountability: you own your work and follow through</li>
<li>Collaboration: you work well within a team and make handoffs clean and complete</li>
<li>Composure: you stay calm and clear-headed in fast-moving, high-stakes situations</li>
<li>Initiative: you don't wait for direction when something needs attention</li>
<li>Judgment: you know when to escalate and when to solve it yourself</li>
</ul>This is a full-time, hourly position. Compensation will be based on qualifications and experience, with an hourly rate of $40-$45 per hour, which is equivalent to an annualized salary of approximately $83,200-$93,600, based on a 40-hour workweek.<div class="content-pay-transparency"><div class="pay-input">
<div class="title">United States - Remote Pay Range</div>
<div class="pay-range">$40—$45 USD</div>
</div></div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Support Specialist

<a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at . <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> users meaningfully engage with <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment. <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. <h3>RESPONSIBILITIES</h3><ul>
<li>Functioning as a Subject Matter Expert (SME) for <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> and the entire product portfolio</li>
<li>Leading proof-of-concept trials with customers, new deployments, and/or integrations of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> containerized services</li>
<li>Advising customers on industry best practices for the full stack of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> </li>
<li>Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future</li>
<li>Providing superb guidance and assistance for each business prospect or customer’s implementation of <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a>, integration with the rest of their technology stack, and general security</li>
<li>Collaborating with Sales, Engineering, and Product associates</li>
<li>Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case </li>
<li>Document and share customer feedback from collaborative sessions to help the <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> team exceed expectations </li>
</ul><h3>WHAT YOU BRING TO BITWARDEN</h3><ul>
<li>Excellent English and grammar</li>
<li>Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)</li>
<li>Project planning, including collaborative and individual time management</li>
<li>A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all</li>
<li>A strong sense of empathy and the ability to advocate for others</li>
<li>A passion for helping <a href="https://himalayas.app/companies/bitwarden">Bitwarden</a> users</li>
<li>Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted</li>
<li>Ability and desire to work remotely </li>
</ul>Familiarity with several of the following areas/technologies is preferred:<ul>
<li><a href="https://himalayas.app/companies/bitwarden">Bitwarden</a></li>
<li>Linux, Windows, and macOS</li>
<li>Docker, Kubernetes, and Podman</li>
<li>NFS and CIFS</li>
<li>Bash and PowerShell</li>
<li>Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta</li>
<li>GCP, AWS, and Azure</li>
<li>Android and iOS</li>
<li>GitHub</li>
<li>NGINX</li>
<li>SQL</li>
<li>TCP/IP</li>
<li>DNS</li>
<li>HTTP</li>
<li>SMTP</li>
<li>SSO implementation and best practices (SAML and OpenID Connect)</li>
<li>Integrating SCIM solutions</li>
<li>TLS/SSL and PKI</li>
<li>RESTful APIs</li>
</ul><h3>WHAT TO EXPECT IN THE INTERVIEW PROCESS</h3><ul>
<li>Meeting with our Recruiting Manager</li>
<li>Interview with Manager of Implementation Engineering</li>
<li>Interview with Implementation Engineering team members</li>
<li>Interview with Chief Customer Officer &amp; VP of Customer Success</li>
</ul><h3>A FEW REASONS TO WORK WITH US</h3><ul>
<li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.</li>
<li>Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.</li>
<li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li>
<li>Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. </li>
</ul>In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.Originally posted on <a href="https://himalayas.app">Himalayas</a>

Implementation Engineer, Customer Support

<a href="https://jobicy.com/company/1password" target="_blank" rel="noopener">1Password</a> is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.

How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within the UK.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we're looking for:
<ul>
<li>
6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
</li>
<li>
Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.
</li>
<li>
Proven ability to run executive business reviews with VP and C-suite stakeholders.
</li>
<li>
Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.
</li>
</ul>
<ul>
<li>
Strategic success planning and multi-threaded stakeholder management across a complex portfolio.
</li>
<li>
Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight.
</li>
<li>
Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format.
</li>
<li>
Strong Gainsight and Salesforce hygiene; consistent forecasting discipline.
</li>
</ul>
<ul>
<li>
Highly autonomous; manages complex accounts without requiring managerial direction.
</li>
<li>
Commercial thinker who connects customer outcomes to expansion potential naturally.
</li>
<li>
Strong executive presence – adapts messaging across technical, operational, and C-suite audiences.
</li>
<li>
Elevates teammates through knowledge sharing and informal mentorship.
</li>
</ul>

What you can expect:
<h3>Own and Grow Your Book of Business</h3>
<ul>
<li>
Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance.
</li>
<li>
Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement.
</li>
<li>
Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes.
</li>
</ul>
<h3>Drive Adoption &amp; Value Realization</h3>
<ul>
<li>
Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.
</li>
<li>
Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization.
</li>
<li>
Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy.
</li>
</ul>
<h3>Lead Revenue Retention &amp; Expansion</h3>
<ul>
<li>
Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.
</li>
<li>
Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end.
</li>
</ul>
<h3>Operate with Strategic Rigor</h3>
<ul>
<li>
Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios.
</li>
<li>
Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment.
</li>
</ul>
<h3>Act as a Trusted Security Advisor</h3>
<ul>
<li>
Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes.
</li>
<li>
Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence.
</li>
<li>
Design and share AI-assisted workflows with teammates in a replicable, documented format.
</li>
</ul>
<h3>Collaborate &amp; Enable</h3>
<ul>
<li>
Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes.
</li>
<li>
Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support.
</li>
<li>
Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers.
</li>
</ul>
<h3>Month 1 – Onboarding &amp; Foundation</h3>
<ul>
<li>
Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion.
</li>
<li>
By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio.
</li>
</ul>
<h3>Month 3 – Portfolio Ownership</h3>
<ul>
<li>
Full ownership of your book with consistent EBR cadence and expansion sourcing.
</li>
<li>
By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context.
</li>
</ul>
<h3>Month 6 – Strategic Impact</h3>
<ul>
<li>
Operating at full commercial autonomy; contributing to team practices and mentoring peers.
</li>
<li>
By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners.
</li>
</ul>
UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. 
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, <a href="https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/" rel="nofollow ugc noopener" target="_blank">1Password is not for everyone</a>. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. 
How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto. 
What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: 
Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy 
 Growth and future RSU program for most employees Retirement matching program Free 1Password account
Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See <a href="https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf" rel="nofollow ugc noopener" target="_blank">here</a> for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing <a href="https://jobs.ashbyhq.com/1password/automation-notice" rel="nofollow ugc noopener" target="_blank">this form</a>. For additional information see our <a href="https://1password.com/files/candidate-privacy-notice.pdf" rel="nofollow ugc noopener" target="_blank">Candidate Privacy Notice</a>.

Senior Customer Success Manager

The Importance of this Role
As a Partner Success Manager at <a href="https://jobicy.com/company/matic" target="_blank" rel="noopener">Matic</a>, you will develop, lead, and deliver the growth strategy for an assigned book of business made up of both large and small client partnerships. Your mission is to strengthen our partnerships in order to foster mutually beneficial revenue growth. This position sits within the Partner Services team and collaborates cross-functionally with all internal and external departments, including marketing, product, customer service, sales, and engineering to ensure partner success. 
Ideal candidates have the proven ability to drive action and partnership growth, leveraging industry experience to optimize partnerships and relationships, utilize domain expertise to advise, consult, lead, and teach when appropriate, research and analyze data to extract actionable insights, and be willing to roll up their sleeves to execute the tasks and tactics to get you there. 

Responsibilities
Relationship &amp; Strategy Management
<ul>
<li>Build trusted relationships with partners at all levels (including C-suite).</li>
<li>Develop long-term strategies and workflows to drive product adoption.</li>
<li>Manage expectations, address concerns proactively, and turn obstacles into consultative opportunities.</li>
</ul>
Performance &amp; Data Analysis
<ul>
<li>Drive partner growth by analyzing data to extract actionable insights.</li>
<li>Provide reporting and performance updates to leadership.</li>
<li>Use data to inform decision-making for both internal teams and external partners.</li>
</ul>
Cross-Functional Collaboration &amp; Process Improvement
<ul>
<li>Partner across internal teams (marketing, sales, product, etc.) to ensure consistent performance.</li>
<li>Identify risks and drive accountability.</li>
<li>Proactively streamline interactions through process improvements and standardization of tools and templates.</li>
<li>Maintain product knowledge to brief partners on updates</li>
</ul>
Requirements
<ul>
<li>5+ years of enterprise partnership or alliance management experience </li>
<li>Proven success in partnership management and growth</li>
<li>Experience engaging and influencing senior executives and strong familiarity with decision-making processes in enterprise partners</li>
<li>Strong presentation and communication skills with the ability to collaborate effectively across internal teams and external stakeholders</li>
<li>Proficiency in data analysis, reporting tools, and business intelligence platforms (e.g., Tableau, Metabase).</li>
<li>An entrepreneurial desire to be part of a growing team and company</li>
</ul>
How Matic stands out 
<ul>
<li>Base Salary: $95,000 - $119,600</li>
<li>Annual Bonus: $5,000 - $10,000</li>
<li>You have an ownership stake - all Maticians receive Matic stock options.</li>
<li>Career advancement - we have a culture that focuses on internal promotion and career growth.</li>
<li>Unlimited Paid Time Off.</li>
<li>Company-covered health, Dental &amp; Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.</li>
<li>401(k) Retirement Plan.</li>
<li>Continuing education, licensing and professional development paid for by Matic.</li>
<li>A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! </li>
<li>Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!). </li>
</ul>
About Matic
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. 

Disclaimers
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
If you require a reasonable accommodation at any stage of the application or hiring process, please reach out to us at HR@matic.com.
Please note that artificial intelligence tools may be used to assist our hiring team in the review and screening of candidate applications.

Partner Success Manager

<div class="content-intro">
<h4>What’s in it for you? </h4>
Ready to make a serious impact? Millions of people already rely on <a href="https://himalayas.app/companies/calendly">Calendly</a>, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing <a href="https://himalayas.app/companies/calendly">Calendly</a> to be a part of your professional journey.
</div><h3>Summary</h3>The Senior Director, Customer Support is a senior leader responsible for shaping and executing the vision, strategy, and operations of the customer support function. This individual oversees all aspects of customer support delivery, ensuring an exceptional, consistent, and scalable customer experience. The Senior Director leads and develops high-performing teams, partners cross-functionally with Customer Success, Product, and Engineering, and uses data to drive continual improvement in support processes, customer satisfaction, and operational efficiency.<h3>Key Responsibilities</h3><ul>
<li>Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence.</li>
<li>Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.</li>
<li>Oversee daily operations across support channels, including email, chat, phone, and in-app support, ensuring timely resolution and high-quality interactions.</li>
<li>Establish, monitor, and report on support metrics and KPIs, such as response times, CSAT, NPS, ticket backlog, and escalation rates.</li>
<li>Collaborate with cross-functional partners, including Customer Success, Product, Engineering, and Sales, to champion the voice of the customer and drive enhancements to the product and support experience.</li>
<li>Analyze support data and customer feedback to identify trends, root causes, and opportunities for process or product improvement.</li>
<li>Design and optimize workflows, tools, and knowledge resources to support scalability as the customer base grows.</li>
<li>Oversee training and development programs, ensuring team members have the knowledge and skills to deliver excellent support.</li>
<li>Manage support budgets, resource planning, and vendor relationships as needed.</li>
<li>Handle escalated customer issues and critical incidents, ensuring prompt resolution and appropriate communication with stakeholders.</li>
<li>Partner cross-functionally to drive initiatives focused on automation, self-service, and proactive support that reduce friction and enhance customer value.</li>
</ul><h3>Required Qualifications</h3><ul>
<li>Bachelor’s degree or equivalent work experience.</li>
<li>8+ years of experience in customer support or customer service roles, including 3+ years of people management at the manager, director, or senior director level.</li>
<li>Proven track record of building, leading, and scaling customer support teams in SaaS, technology, or fast-paced environments.</li>
<li>Demonstrated success with operational excellence, using metrics, data, and customer insights to inform strategy and improvements.</li>
<li>Experience with customer support technology platforms, including CRM, ticketing, chat, and analytics tools such as Zendesk, Salesforce Service Cloud, or Intercom.</li>
<li>Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop teams.</li>
</ul><h3>Preferred Skills and Qualifications</h3><ul>
<li>Advanced degree, such as an MBA, relevant certification, or training in customer experience, contact center management, or operations.</li>
<li>Experience managing global or distributed teams.</li>
<li>Change management expertise and a track record of leading through organizational transformation.</li>
<li>Experience designing or scaling automation and self-service tools, such as knowledge bases and chatbots.</li>
<li>Familiarity with customer-centric methodologies, including Voice of the Customer, Design Thinking, and Lean or Agile support practices.</li>
<li>Ability to influence and work cross-functionally to drive business outcomes.</li>
</ul><div class="content-pay-transparency">
<div class="pay-input">
<div class="title">Tier 1 Salary Hiring Range</div>
<div class="pay-range">$207,379—$259,224 USD</div>
</div>
<div class="pay-input">
<div class="title">Tier 2 Salary Hiring Range</div>
<div class="pay-range">$190,098—$237,622 USD</div>
</div>
<div class="pay-input">
<div class="title">Tier 3 Salary Hiring Range</div>
<div class="pay-range">$172,816—$216,020 USD</div>
</div>
</div><div class="content-conclusion">
The ranges listed above are the expected annual base salary for this role, subject to change.
<a href="https://himalayas.app/companies/calendly">Calendly</a> takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of <a href="https://himalayas.app/companies/calendly">Calendly</a>’s total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.
<a href="https://himalayas.app/companies/calendly">Calendly</a> uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. <a href="https://himalayas.app/companies/calendly">Calendly</a> is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
All candidates can find our Candidate Privacy Statement here
Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
This role may require occasional travel for company events, team collaboration, or offsites.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Director, Customer Support

About <a href="https://jobicy.com/company/tekmetric" target="_blank" rel="noopener">Tekmetric</a>
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. 
Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. 
But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.
Come build with us. Join the journey. Shape the future of auto repair.
Working the Tekmetric Way
At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. 
We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.
We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.
Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.
At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.
About the Role
Tekmetric is building the operating system for the modern auto repair shop - and the Onboarding &amp; Professional Services team is how we make that real for every new customer. As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team and the systems they use every day.
This is a builder role. In the near term, you'll own the work directly - running analytics, standing up enablement programs, and designing processes hands-on. Over time, you'll hire and develop the team around you, starting with an Enablement Manager and a Data Analyst. You'll report directly to the VP of Onboarding &amp; Professional Services and sit at the intersection of data, tooling, and team performance.
If you love turning messy operational questions into clear answers, and you get energy from building the infrastructure that makes customer-facing teams great, this role is for you.
What You'll Own
Team Leadership &amp; Development
<ul>
<li>Build and lead a CS Operations team over time, starting with two planned hires: an Enablement Manager and a Data Analyst - roles you'll own directly before hiring into them</li>
<li>Recruit, develop, and retain top operational talent as the team scales</li>
<li>Model a culture of clarity, accountability, and continuous improvement</li>
</ul>
Analytics &amp; Insights
<ul>
<li>Own the metrics and reporting layer for the onboarding org - kickoff completion rate, rebook rate, time-to-live, graduation rate, CSAT, and early-churn indicators</li>
<li>Identify friction points and opportunities through product usage data, Vitally data, and Salesforce reporting</li>
<li>Surface actionable insights to the VP and team managers on a regular cadence - not just dashboards, but recommendations</li>
</ul>
Enablement
<ul>
<li>Design and run the internal training program for COMs and managers before transitioning ownership to a dedicated Enablement Manager hire</li>
<li>Ensure the team stays current on product releases, system changes (Vitally, Salesforce, Gong), and process updates</li>
<li>Partner with cross-functional teams (Product, Support, Training) to translate external changes into internal readiness</li>
</ul>
Process &amp; Systems
<ul>
<li>Own the operational design of the onboarding workflow - from AE-to-COM handoff through the hypercare-to-CS graduation handoff</li>
<li>Drive adoption and optimization of the CS tech stack, primarily Vitally, Salesforce, and Gong</li>
<li>Identify and eliminate manual processes; build playbooks, automations, and SOPs that scale</li>
<li>Partner with internal ops stakeholders on data infrastructure, billing integrations, and tooling decisions</li>
</ul>
Cross-Functional Partnership
<ul>
<li>Serve as an operational partner to the Customer Success (CSM) team - sharing data, insights, playbooks, and process frameworks that support the full post-sale customer journey</li>
<li>Help ensure continuity between the onboarding handoff and the CS team's retention motion, surfacing patterns that affect both sides of the customer lifecycle</li>
<li>Collaborate with CS leadership on shared tooling, reporting, and enablement needs where applicable</li>
</ul>
Strategic Support
<ul>
<li>Serve as a thought partner to the VP on OKR development, capacity planning, and org design</li>
<li>Help translate business goals into measurable operational programs</li>
<li>Contribute to cross-functional initiatives with Sales, Customer Success, and Product</li>
</ul>
What We're Looking For
<ul>
<li>6+ years in customer success operations, revenue operations, or a related field - ideally in B2B SaaS</li>
<li>3+ years managing or leading teams</li>
<li>Strong analytical chops - you're comfortable pulling data, building dashboards, and translating numbers into decisions</li>
<li>Experience designing or owning internal enablement or training programs</li>
<li>A systems thinker who can map a process end-to-end and spot where things break</li>
<li>Clear communicator - equally comfortable presenting to the VP and writing a SOP for an individual contributor</li>
<li>Comfortable doing the IC work first and building the team around you over time - you don't need a fully staffed org to be effective</li>
</ul>
Nice to Have
<ul>
<li>Experience in a vertical SaaS environment or with SMB customers</li>
<li>Familiarity with onboarding or professional services motions (not just CS post-onboarding)</li>
<li>Experience building or managing a customer success platform</li>
<li>AI tooling experience - using AI to enhance analytics, automate workflows, or support coaching</li>
</ul>
Why You'll Love Working With Us
Health &amp; Wellness That Have You Covered:
<ul>
<li>Enjoy the flexibility of remote work</li>
<li>Competitive base salaries that reflect your value.</li>
<li>Generous Paid Time Off, because we know you do your best work when you're well-rested.</li>
<li>Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.</li>
<li>Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.</li>
<li>Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.</li>
</ul>
Investing in Your Future (and Present):
<ul>
<li>401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.</li>
<li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.</li>
<li>Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance for added peace of mind.</li>
<li>Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.</li>
<li>After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. </li>
<li>Keep growing with support for continuing education - we’re invested in your development.</li>
</ul>
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at <a href="http://tekmetric.com/careers" rel="nofollow ugc noopener" target="_blank">tekmetric.com/careers</a>. Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information<a href="https://www.tekmetric.com/fraudulent-job-offers" rel="nofollow ugc noopener" target="_blank"> Fraudulent Job Offers</a>

Director, Customer Success Operations

<div><a href="https://jobicy.com/company/gitlab" target="_blank" rel="noopener">GitLab</a> is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI" rel="nofollow ugc noopener" target="_blank">Co-create the future with us</a> as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</div><h3>An overview of this role</h3>As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales &amp; CX Operations, you will partner closely with CS leadership, Revenue Strategy &amp; Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.What You’ll Do <ul>
<li>Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.</li>
<li>Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.</li>
<li>Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.</li>
<li>Build cross-functional alignment with Sales, Finance, and other Revenue Strategy &amp; Operations teams to operationalize go-to-market changes that affect Customer Success.</li>
<li>Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.</li>
<li>Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.</li>
<li>Contribute to broader Revenue Operations initiatives where the CS perspective is needed.</li>
</ul>What You’ll Bring <ul>
<li>4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.</li>
<li>Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.</li>
<li>Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.</li>
<li>Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.</li>
<li>Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.</li>
<li>Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.</li>
<li>Comfort operating in a scaling environment where not everything is defined and structure must be created.</li>
</ul>About the teamThe Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.This team works in close partnership with other Revenue Strategy &amp; Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.<h3>How GitLab will support you</h3><ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" target="_blank" rel="nofollow ugc noopener">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/" target="_blank" rel="nofollow ugc noopener">Flexible Paid Time Off</a> </li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging." target="_blank" rel="nofollow ugc noopener">Team Member Resource Groups</a></li>
<li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" target="_blank" rel="nofollow ugc noopener">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" target="_blank" rel="nofollow ugc noopener">Growth and Development Fund</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" target="_blank" rel="nofollow ugc noopener">Parental leave</a> </li>
<li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment" target="_blank" rel="nofollow ugc noopener">Home office</a> support</li>
</ul>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" rel="nofollow ugc noopener" target="_blank">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.<div><div><div>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" rel="nofollow ugc noopener" target="_blank">benefits</a> and <a href="https://about.gitlab.com/handbook/stock-options/" rel="nofollow ugc noopener" target="_blank">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</div><div>United States Salary Range</div><div>$104,800—$176,400 USD</div></div></div><div><h3>How GitLab Supports Full-Time Employees</h3>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" rel="nofollow ugc noopener" target="_blank">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto" rel="nofollow ugc noopener" target="_blank">Flexible Paid Time Off </a></li>
<li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/" rel="nofollow ugc noopener" target="_blank">Team Member Resource Groups</a></li>
<li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" rel="nofollow ugc noopener" target="_blank">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" rel="nofollow ugc noopener" target="_blank">Growth and Development Fund</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" rel="nofollow ugc noopener" target="_blank">Parental Leave</a> </li>
</ul>
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" rel="nofollow ugc noopener" target="_blank">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 
Privacy Policy: Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank" rel="nofollow ugc noopener">Recruitment Privacy Policy.</a> Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank" rel="nofollow ugc noopener">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank" rel="nofollow ugc noopener">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank" rel="nofollow ugc noopener">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank" rel="nofollow ugc noopener">recruiting process</a>.</div>

Senior Customer Success Operations Manager

<a href="https://jobicy.com/company/sonatype" target="_blank" rel="noopener">Sonatype</a> is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. The Federal Customer Success Manager (CSM) is the strategic post-sales advisor responsible for helping federal customers realize measurable value from their investment in Sonatype by driving adoption, retention, growth, and long-term customer advocacy.
Federal agencies rely on Sonatype to secure and accelerate software delivery for mission-critical applications. As a Federal CSM, you'll work with organizations modernizing how the government builds software, helping technical teams adopt practices that improve security, developer productivity, and software supply chain resilience.
As a Federal Customer Success Manager (CSM), you will manage a portfolio primarily consisting of U.S. government customers with select State, Local, and Education customers through a scaled engagement model, using customer health, product usage, and lifecycle milestones to prioritize proactive engagement.
Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities in partnership with the broader Sonatype account team, including Sales, Product, Engineering, and Marketing teams.
This role is not intended to be reactive “shadow support.” You will be expected to deliver proactive, outcomes-driven guidance, disciplined execution, and consistent customer leadership, while knowing when to pull in deeper subject-matter expertise as needed.
A defining expectation of this role is the use of GenAI as a regular part of your workflow. You are expected to use GenAI tools as a thought partner to improve the quality, clarity, and strategic rigor of your analysis, planning, and communication, while validating outputs and applying sound judgment.
<h3>Customer Outcomes and Value Realization</h3>
<ul>
<li>
Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
</li>
<li>
Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
</li>
<li>
Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
</li>
<li>
Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
</li>
<li>
Bring strong product and domain credibility to guide best practices and prevent pitfalls (engaging Support and Services appropriately) while staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&amp;A channel.
</li>
</ul>
<h3>Scaled Engagement and Signal-Driven Execution</h3>
<ul>
<li>
Operate in a scaled engagement model, prioritizing actions based on telemetry, usage signals, customer intelligence, and lifecycle milestones.
</li>
<li>
Use repeatable engagement approaches that deliver a consistent, high-quality customer experience across your portfolio.
</li>
<li>
Document key insights, actions, and outcomes to ensure continuity, clarity, and effective internal coordination.
</li>
</ul>
<h3>Retention &amp; Growth Support</h3>
<ul>
<li>
Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time without creating unnecessary escalation churn.
</li>
<li>
Serve as a voice of the customer by capturing and sharing patterns, feedback, and friction points that improve product experience and customer outcomes.
</li>
<li>
This role focuses on post-sale customer experience. Commercial discussions, pricing, and contract matters are managed by the appropriate sales and contracting teams and are outside the scope of this role.
</li>
</ul>
<h3>Reflexive GenAI Usage as a Standard</h3>
<ul>
<li>
Use GenAI as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment.
</li>
<li>
Apply GenAI to accelerate high-leverage work such as customer preparation, follow-up quality, success planning, messaging, and internal summaries. So you spend more time driving outcomes and less time on manual overhead.
</li>
<li>
Follow company guidance on responsible AI usage and data handling.
</li>
</ul>
<h3>What Success Looks Like</h3>
<ul>
<li>
Customers reach value more quickly and demonstrate measurable adoption and outcomes.
</li>
<li>
Engagement is proactive and structured, not dominated by reactive troubleshooting.
</li>
<li>
Renewal confidence increases through evidence of value, stakeholder alignment, and early risk mitigation.
</li>
<li>
Expansion opportunities are consistently identified and shared with Sales with clear customer context.
</li>
<li>
Advocacy and referenceability increase through identified champions, proof points, and coordinated customer storytelling.
</li>
<li>
Execution is high-quality and repeatable, enabling scale across a broader portfolio.
</li>
</ul>
<h3>What We Are Looking For</h3>
<ul>
<li>
You are a US civilian
</li>
<li>
4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers.
</li>
<li>
Experience working with civilian agencies, DoD, or Intelligence Community customers
</li>
<li>
Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.
</li>
<li>
Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
</li>
<li>
Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.
</li>
<li>
Comfort operating in a fast-paced environment that requires prioritization, focus, and consistent execution across a portfolio.
</li>
<li>
Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.
</li>
</ul>
<h3>Additional Prefences</h3>
<ul>
<li>
Experience working in FedRAMP, Air-Gapped, or regulated environments.
</li>
<li>
Experience working with State, Local, and Education customers.
</li>
<li>
Existing experience with software supply chain management.
</li>
<li>
Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution, quality, and speed.
</li>
</ul>
<h3>Things We Are Proud Of</h3>
<ul>
<li>
5 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
</li>
<li>
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
</li>
<li>
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
</li>
<li>
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
</li>
<li>
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
</li>
<li>
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
</li>
<li>
SD Times: Best in Show Security
</li>
<li>
Fast Company Best Workplaces for Innovators 2024
</li>
<li>
The Herd Top 100 Private Software Companies 2024.
</li>
<li>
Diversity &amp; Inclusion Working Groups
</li>
<li>
Parental Leave Policy
</li>
<li>
Paid Volunteer Time Off (VTO)
</li>
</ul>
<h3>Compensation</h3>
<h3>Additional Information</h3>
#LI-AL1

Federal Customer Success Manager - DevOps

<div class="content-intro"><a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.</div>We’re looking for a Field Application Engineer who’s wired for AI/ML, fluent in real-world problem-solving, and excited to build with the people actually using what we make. You will collaborate closely with the sales team and enterprise customers, leveraging your deep technical knowledge in AI to drive the adoption of our products and solutions. This is a customer-facing role that requires both technical expertise and excellent communication skills to convey complex technical concepts to non-technical stakeholders.This role is remote based out of North America with preference near one of our main hubs Santa Clara, CA; Austin, TX; or Toronto,ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.<h3>Who You Are</h3><ul>
<li>You’ve lived in the AI/ML trenches, whether as a field engineer, a solutions architect, or the one tapped in when things needed to “just work.”</li>
<li>You speak both machine and human. Whether it’s a researcher or a skeptical executive, you know how to break things down and bring them to life.</li>
<li>You’re fired up about generative models, LLMs, and the edge of what’s possible when software meets purpose-built silicon.</li>
<li>Work directly with customers in meetings, presentations, and workshops to understand their technical challenges and provide effective solutions.</li>
<li>Partner closely with sales operations and product teams to provide feedback from customers and help shape future product enhancements.</li>
</ul><h3>What We Need</h3><ul>
<li>Strong customer-facing skills with 5+ years of relevant technical, enterprise experience (such as Sales Engineer, Solutions Engineer, or Technical Account Manager).</li>
<li>Your field insight will help shape our roadmap, our features, and the way we show up for developers.</li>
<li>Proven expertise in AI technologies and frameworks, including machine learning, deep learning, natural language processing (NLP),computer vision, PyTorch or TensorFlow.</li>
<li>Experience with embedded systems, FPGA Architecture or AI accelerators. </li>
<li>Good understanding of data center, server architecture and deployment, thermal/power, and infrastructure management.</li>
</ul><h3>What You Will Learn</h3><ul>
<li>How to explore and push the boundaries of AI performance on custom silicon and help developers do the same.</li>
<li>What it’s like to build the future from scratch, working alongside teams creating hardware, software, and everything in between.</li>
<li>To master the craft of fine-tuning LLMs, optimizing vision models, and building AI pipelines that run at scale.</li>
<li>An understanding of why field roles drive real impact turning on-the-ground insight into product breakthroughs and platform momentum.</li>
</ul>Compensation for all engineers at <a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.<a href="https://himalayas.app/companies/tenstorrent">Tenstorrent</a> offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.<div class="content-conclusion">This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Staff Field Application Engineer, Customer Success

<h3>About <a href="https://himalayas.app/companies/voltus">Voltus</a>
</h3><div>
<a href="https://himalayas.app/companies/voltus">Voltus</a> represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment. </div><h3>The Role</h3><div>The <a href="https://himalayas.app/companies/voltus">Voltus</a> Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer’s journey at <a href="https://himalayas.app/companies/voltus">Voltus</a>, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.</div><h3>As a Customer Success Associate you will have four primary objectives: </h3><ul>
<li>Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money</li>
<li>Eliminate internal seams so other Voltans can work efficiently</li>
<li>Maintain and grow customer relationships beyond onboarding</li>
<li>Provide Sales team with ongoing account support</li>
<div>The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and <a href="https://himalayas.app/companies/voltus">Voltus</a>’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, focused on delivering an excellent customer experience, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!</div>
</ul><h3>Key Requirements</h3><ul>
<li>You are process-minded and love developing new, more efficient ways to do things</li>
<li>You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency</li>
<li>You are organized and can collect and maintain comprehensive and accurate records</li>
<li>You love customers and want to work with them daily</li>
<li>You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction</li>
<li>You find fulfillment in helping others succeed</li>
<li>You have strong empathy for customers AND passion for revenue and growth</li>
<li>You have excellent communication and presentation skills</li>
<li>You have the ability to shift priorities quickly when necessary </li>
<li>You are great at cross-functional collaboration </li>
<li>You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone</li>
<li>You understand or are interested in the role of demand-side resources in energy markets</li>
<li>You want to work with the best team in the energy industry</li>
<li>You have 3+ years experience in customer-facing role(s). Experience working with operations leaders at commercial, industrial, and institutional facilities a plus</li>
<li>You have a relevant Bachelor’s degree (preferred)</li>
<li>You are excited to work remotely</li>
<li>Experience in the energy industry and/or working with our customer profile is required</li>
</ul><div>Please note that at this time, we do not sponsor visas or transfers for new hires. <a href="https://himalayas.app/companies/voltus">Voltus</a> teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).</div><div>Additionally, while <a href="https://himalayas.app/companies/voltus">Voltus</a> is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.</div><div>At <a href="https://himalayas.app/companies/voltus">Voltus</a>, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Success Associate

<h3>What are we looking for?</h3>We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on <a href="https://himalayas.app/companies/hercules">Hercules</a>. You will handle complex debugging, provide architecture guidance, and unblock high-value users fast.<h3>You should be:</h3><ul>
<li>Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly.</li>
<li>Customer-oriented: clear communicator who can translate complexity into next steps.</li>
<li>Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.</li>
<li>Product-minded: you turn recurring issues into fixes, docs, and automation.</li>
</ul><h3>What will you lead?</h3><ul>
<li>Own escalations: take the most technical support tickets and unblock users quickly</li>
<li>Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds</li>
<li>Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns</li>
<li>Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly</li>
<li>Knowledge base: write high-signal docs, runbooks, and troubleshooting guides</li>
<li>Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets</li>
<li>Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed</li>
</ul><h3>What skills do we expect you to have?</h3><ul>
<li>Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases)</li>
<li>Proven ability to debug production issues (logs, traces, repros, minimal test cases)</li>
<li>Strong systems thinking: architecture (scalability, reliability, performance, security basics)</li>
<li>Excellent written communication: concise explanations, clear action plans, good incident updates</li>
<li>Experience working in a customer facing role (sales, pre-sales, customer support, etc)</li>
<li>Ideally experience supporting developers or working in a high-velocity product environment</li>
</ul><h3>Will you always be a technical support engineer?</h3>If you’d like to, yes. However, after 6-12 months we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role<h3>What are <a href="https://himalayas.app/companies/hercules">Hercules</a>’ operating principles?</h3><a href="https://himalayas.app/companies/hercules">Hercules</a>’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:<ol>
<li>We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.</li>
<li>We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.</li>
<li>We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.</li>
</ol><h3>Is <a href="https://himalayas.app/companies/hercules">Hercules</a> in-office or remote?</h3><a href="https://himalayas.app/companies/hercules">Hercules</a> founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.<h3>What are <a href="https://himalayas.app/companies/hercules">Hercules</a>’ benefits?</h3><ul>
<li><h3>Healthcare, vision, and dental</h3></li>
<li>Use whatever AI productivity tools you’d like</li>
<li><h3>Take what you need vacation policy</h3></li>
<li>Daily lunches, dinners and snacks in the office</li>
<li>We guarantee you will do the best work of your career here</li>
</ul><h3>What’s the compensation?</h3>$80k-$175k USD + equity (depends on seniority, equity, and location)<h3>Compensation Range: $80K - $150K</h3>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Technical Customer Support Engineer

The Company
<a href="https://jobicy.com/company/medely" target="_blank" rel="noopener">Medely</a> is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. 

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

<h3>The Role</h3>
We are looking for a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities - strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.

Compensation: $175,000 - $194,000 OTE (base + commission at plan).

Why This Role Exists
As Medely’s SMB customer base grows, we need a leader who can build a more scalable and consistent Customer Success approach without losing the quality of our customer relationships. This role will strengthen how we segment, engage, and create value for customers across our Strategic and Growth portfolios.

What You’ll Own
Reporting to the Senior Director of Customer Success, you will lead a team of Strategic and Growth CSMs responsible for managing small- and medium-sized books of business. You will refine the team’s retention and expansion strategy, develop repeatable playbooks, and use customer insights, performance data, and market trends to guide priorities. You will also coach and develop CSMs, translate broader company strategy into clear team execution, and help strengthen Medely’s presence within the healthcare community.

Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.

<h3>The Impact You'll Make</h3>
<ul>
<li>
Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across the team's entire book of business.
</li>
<li>
Design and execute strategic account plans and motions to drive retention, expansion, and customer engagement across a high-volume segment.
</li>
<li>
Coach and build critical thinking across the team, emphasizing value-based selling, strategic negotiation, executive presentation, and data-driven customer interactions.
</li>
<li>
Lead capacity planning and bandwidth forecasting to align team headcount with evolving customer segments and aggressive revenue targets.
</li>
<li>
Analyze churn indicators, health scores, and market data to predict emerging trends and proactively adjust team tactics.
</li>
<li>
Onboard, train, and mentor new team members while cultivating a high-performance, accountable team culture.
</li>
<li>
Champion the "voice of the customer" internally, providing structured qualitative and quantitative insights to Product and Leadership teams.
</li>
<li>
Identify risk patterns across the customer lifecycle and deploy rapid risk-mitigation strategies to safeguard vulnerable accounts.
</li>
<li>
Serve as the primary escalation point for customers and cross-functional alignment issues
</li>
<li>
Maintain subject matter expertise on Medely's product offerings, healthcare staffing dynamics, competitive intelligence, and broader industry trends.
</li>
<li>
Build strong, collaborative relationships across teams, cross-functional partners, and executive stakeholders.

</li>
</ul>
<h3>Who You Are</h3>
<ul>
<li>
You bring 4+ years of people-management experience in Customer Success or Account Management, ideally leading teams in a high-volume or SMB environment.
</li>
<li>
You have a measurable track record of improving retention, reducing churn, and driving revenue expansion.
</li>
<li>
You are a strong people leader who coaches CSMs to become trusted strategic partners and confident commercial operators - balancing empathy and support with clear expectations, direct feedback, and accountability.
</li>
<li>
You use data to identify performance gaps, set priorities, and turn customer and operational insights into action.
</li>
<li>
You are comfortable with tools such as Salesforce, Gong, Tableau, AI productivity tools, and Google Workspace.
</li>
<li>
Bachelor’s degree or bring equivalent practical experience.
</li>
</ul>
<h3>What Sets You Apart</h3>
<ul>
<li>
You have led Customer Success teams through meaningful growth or change while maintaining strong customer relationships and a high performance bar.
</li>
<li>
You can move comfortably between strategy and execution - setting the direction, building the playbook, and helping your team apply it in real customer conversations.
</li>
<li>
You know how to scale Customer Success without reducing it to reactive support or routine check-ins; experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems is a plus.
</li>
</ul>
Why Medely: Benefits &amp; Perks
<ul>
<li>
Competitive Compensation: Based on experience and performance
</li>
<li>
Long-term Incentives: 401k
</li>
<li>
Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
</li>
<li>
Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
</li>
<li>
Paid parental leave
</li>
<li>
Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
</li>
<li>
Ownership: Drive meaningful business impact on a team you’ll help build and define!
</li>
<li>
Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
</li>
</ul>
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.

Senior Manager, Customer Success - Strategic Accounts

<a href="https://jobicy.com/company/canonical-ltd" target="_blank" rel="noopener">Canonical</a> is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing. 
We are hiring a Customer Success - Team Manager.
To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies. 
You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results.
We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.
Location: These opportunities are available in the APAC and AMER regions and are remote positions.
The role entails:
<ul>
<li>Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.</li>
<li>Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.</li>
<li>Team management: passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth. </li>
<li>Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board.</li>
<li>Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do.</li>
</ul>
What we are looking for in you
<ul>
<li>Excellent academic results at school and university</li>
<li>Bachelor’s or equivalent degree in Business, Communication or STEM subject</li>
<li>Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries</li>
<li>Track record of bringing exceptional Customer Success experience results</li>
<li>Commitment to continuous learning and improvement - curious, flexible, scientific</li>
<li>Creative problem-solving and cross-team collaboration</li>
<li>Experience growing and developing a CSM team</li>
<li>Hands-on approach to using data to drive team activities and continuous improvement</li>
<li>Willingness to travel up to 4 times a year for internal events</li>
</ul>
Nice-to-have skills
<ul>
<li>Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French will be valued.</li>
</ul>
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
<ul>
<li>Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!</li>
<li>Personal learning and development budget of USD 2,000 per year</li>
<li>Annual compensation review</li>
<li>Recognition rewards</li>
<li>Annual holiday leave</li>
<li>Maternity and paternity leave</li>
<li>Employee Assistance Programme</li>
<li>Opportunity to travel to new locations to meet colleagues from your team and others</li>
<li>Priority Pass for travel</li>
</ul>
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. <a href="https://canonical.com/careers/diversity/identity" rel="nofollow ugc noopener" target="_blank">Whatever your identity, we will give your application fair consideration.</a>

#LI-remote

Customer Success - Team Manager

<div class="content-intro">
<h3>About RoadRunner</h3>
<div>
At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™.
Technology, artificial intelligence, and data‑driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services. Since RoadRunner’s founding in 2014, we’ve helped thousands of customer locations nationwide achieve an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that RoadRunner’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards, Pittsburgh Business Times’ Best Places to Work (2025), and Pittsburgh Inno’s 2022 Fire Awards.
</div>
Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
</div>This is a full-time (non-exempt) position that pays - $23.07 - $26.44 / hour ($48k - $55k) w/ a 5% annual discretionary bonus Work hours: 8:30am - 5:30pm EST<h3>Job Summary:</h3>The Customer Success Advocate serves as a primary point of contact with RoadRunner's customers. You will work closely with customers to promote retention, loyalty, and growth opportunities, working to ensure overall satisfaction with the services they receive and to improve upon areas of dissatisfaction. This position is responsible for managing multiple projects simultaneously and acting as a vital bridge between RoadRunner's customers and internal operating departments.<h3>Primary Duties Including % of time:</h3><ul>
<li>50% - Responsible for Customer Health oversight and resolution across supporting areas. Partners cross-functionally with internal partners to develop effective strategy and intervention plans to address customer health, including direct involvement in activities necessary to stabilize and save at-risk client business. </li>
<li>35% - Lead customer expansion and margin opportunities (SWAP/diversion/optimization/new opportunities). Serve as quarterback role with internal RoadRunner teams to ensure smooth and on-time transition. <ul><li>Tasks include presenting strategy quote/estimate, gaining customer approval, resource/team alignment, timeline coordination, monitor and communicate progress/milestones, tracking execution/issues. </li></ul>
</li>
<li>15% - Performs all customer retention risk and off-boarding related activities</li>
</ul><h3>% Travel required: 0</h3><h3>Organizational Relationship:</h3><ul>
<li>Reports To: Customer Success Manager</li>
<li>Direct Reports: None</li>
<li>Interacts with: Customers, Operation teams, Finance team, Customer Success Representatives, Sales</li>
</ul><h3>Skills and Experience:</h3><ul>
<li>Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. </li>
<li>2-3 years experience in a corporate customer service setting</li>
<li>Ability to learn new software and systems</li>
<li>Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.</li>
<li>Strategic thinker with the ability to grasp the tactical details.</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.</li>
<li>Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.</li>
<li>Strong analytical and problem solving. Solid decision making in a timely manner.</li>
</ul><h3>Education:</h3><ul><li>Bachelor’s Degree OR 3+ years of experience in a Customer Success B2B role</li></ul><h3>Core Values:</h3><ul>
<li>
Trust - Have confidence in our team. Have integrity in your actions.</li>
<li>
Care personally about each other - Show compassion, empathy and open-mindedness.</li>
<li>
Be Passionate -Love what you do. Love what we do.</li>
<li>
Embrace challenge - See obstacles as opportunities to learn and grow.</li>
<li>
Be Humble - Stay grounded. Seek feedback. Be curious.</li>
<li>
Be Accountable - Take ownership. Be reliable. Be proactive.</li>
</ul><div class="content-conclusion">
We are excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KS) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto Rico (PR)
We thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application! 
RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Success Advocate

About The Role The Universal Agent is a dynamic, cross-functional role focused on delivering exceptional customer experiences across multiple lines of business. This position combines the responsibilities of a Retention Specialist with broader Customer Service capabilities to provide comprehensive support. Universal Agents manage customer interactions across phone, email, and chat channels with professionalism and empathy. They diagnose and resolve moderately complex issues independently, minimizing transfers and ensuring timely solutions. When escalations occur, they handle them effectively to maintain trust and satisfaction. By applying retention strategies, Universal Agents strengthen relationships, reduce churn, and promote loyalty. They also engage in proactive outreach initiatives, including follow-ups and retention campaigns, to enhance customer engagement. Leveraging strong communication, active listening, and problem-solving skills, they consistently deliver accurate and courteous service. Universal Agents utilize contact center tools and adhere to performance standards to ensure operational efficiency and compliance. <ul><li>Deliver cross&#x2011;functional support across DIY, Assisted, and Retail lines of business and multiple communication channels (phone, chat, email, social), applying broad product and service knowledge to minimize transfers and ensure seamless client experiences. 30%</li><li>Independently manage and resolve moderately complex and Tier&#x2011;2 escalations, including complaints, product defects, pattern/root&#x2011;cause identification, and coordination with support teams as needed. 20%</li><li>Communicate proactively with clients throughout the case lifecycle, provide status updates, complete follow&#x2011;ups related to open issues, and ensure timely case closure 10%</li><li>Utilize knowledge base and internal systems to research, resolve, and document client issues accurately 10%</li><li>Apply retention strategies to strengthen client relationships, reduce churn, and promote loyalty through solution&#x2011;focused conversations and trust&#x2011;building behaviors 10%</li><li>Conduct outbound proactive outreach, including satisfaction checks, follow&#x2011;ups outside active cases, and participation in targeted retention or engagement campaigns 10%</li><li>Support team collaboration through training participation, mentoring new associates as needed, contributing to process improvements, and providing feedback to enhance knowledge base content and cross&#x2011;functional workflows 5%</li><li>Adhere to performance, quality, and compliance standards while effectively utilizing contact&#x2011;center systems, tools, and documentation protocols 5% </li></ul>Education Required Qualifications <ul><li>High school diploma or equivalent </li></ul>Work Experience <ul><li>Ability to remain calm and empathetic when dealing with upset clients</li><li>Capability to work independently and meet set goals, in a remote work environment</li><li>Demonstrated problem-solving and critical thinking skills to determine the causes of customer issues and troubleshoot them effectively</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Experience in a customer service role?</li><li>Experience using Microsoft Office tools</li><li>Familiarity with Knowledge Base systems or the use of online repositories</li><li>2 years minimum related work experience</li><li>Strong attention to detail to accurately gather and document information </li></ul>Preferred Qualifications Work Experience: <ul><li>Experience with customer relationship management (CRM) or workflow management software (e.g. Salesforce or other) </li></ul>Why work for us At H&amp;R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we&#x2019;ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&amp;R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

Universal Agent

Details: Stefanini Group is hiring! Stefanini is looking for Remote Customer Service Representatives in New York, NY For quick apply, please reach out to Johvie Cuan Call: 248-582-6508 / Email: [email protected] Open for W2 candidates only! Work Location <ul><li>Work 100% remotely with the ability to occasionally transition to an office setting if needed for business continuity</li><li>Address: 205 W 39th Street, 4th Floor, New York, NY 10018</li><li>Hours: Hours range from 32 - 40 per week</li><li>Work up to eight-hour shifts between 9 am and 9 pm, five days a week, including weekends and holidays, to support customer needs across time zones. </li></ul>Responsibilities The Customer Service Representative (CSR-T) acts as a key liaison between consumers and the company, helping to maintain positive customer relations and uphold a professional brand image. This role handles all inbound contact volume, provides support and resolution for escalated consumer inquiries, manages service recovery and retention efforts, and collaborates with cross-functional teams to optimize processes. Additionally, the CSR offers guidance and support to customers across multiple channels, including phone, email, and chat, while consistently meeting quality standards. Support will be provided across the following divisions: <ul><li>Retail outlet consumers in both the United States and Canada.</li><li>E-commerce consumers </li><li>Wholesale consumers in North America</li><li>Channels may expand in the future based on the consumer&apos;s needs. </li></ul>This role is pivotal in driving customer satisfaction and loyalty, directly impacting the consumer experience by consulting with and assisting customers to resolve a wide range of requests, inquiries, and complaints. Success in this position depends on your ability to resolve customer questions and concerns with efficiency and empathy, actively listening, communicating clearly, and ensuring customer understanding to provide a seamless, world-class customer experience. As a representative for all company&apos;s. brands across North America, you&apos;ll be instrumental in building trust and reinforcing brand loyalty with every interaction. Primary Responsibilities/Accountabilities Of The Job: <ul><li>Address complex and sensitive issues for customers, working to retain customers through empathy and effective solutions and ensuring timely and satisfactory resolution</li><li>Offer proactive solutions when possible, suggesting options that could prevent future issues for the customer</li><li>Follow up with customers to confirm issue resolution and ensure a positive experience, documenting all interactions thoroughly.</li><li>Coordinate with other departments such as Store Operations, Risk Management, and Internal Audit to resolve escalated issues that require subject matter expertise beyond the contact center.</li><li>Partner with management team to follow up on escalated cases, ensuring service levels and quality expectations are consistently met.</li><li>Act as a support resource for agents by providing guidance on complex cases and effective troubleshooting techniques.</li><li>Help new agents refine their problem-solving skills by sharing best practices and assisting with difficult contacts as needed.</li><li>Ensure that all consumer contacts, escalations, and resolutions are accurately documented in CRM systems, allowing for smooth handoffs and transparency across teams.</li><li>Handle customer service inquiries via phone, chat, and email in a timely and efficient manner while adhering to service level agreements and providing exceptional customer service.</li><li>Support onboarding for new hires by providing shadowing opportunities, sharing insights on best practices, and offering guidance on handling complex cases to ensure a smooth transition into their roles</li><li>Issue appeasements, including e-gift cards, to resolve escalated customer concerns and enhance satisfaction.</li><li>Resolve routine customer requests related to orders, products, returns, and other services as needed.</li><li>Meet department Key Performance Indicators (KPIs) to maintain high standards in service delivery.</li><li>Adhere to PCI standards to ensure secure handling of consumer data across all brands.</li><li>Collaborate with licensee vendors to address and resolve wholesale customer issues, accommodating global inquiries.</li><li>Engage in activities aimed at enhancing customer satisfaction and improving business outcomes.</li><li>Utilize multiple databases to research and resolve customer issues and questions.</li><li>Work with retail, e-commerce, and wholesale systems to ensure timely and accurate fulfillment of customer orders and appeasements. </li></ul>Internal &amp; External Contacts: <ul><li>Internal: Sales Audit, Risk Management, XBR, District Managers, Area Managers, Store Operations, Store Associates, Human Resources, IT.</li><li>External: Consumers, Licensees, Warehouse Teams </li></ul>Budgetary Responsibilities: <ul><li>Adhere strictly to Standard Operating Procedures (SOPs) and budgetary guidelines when issuing customer accommodations, including loyalty rewards, gift cards, e-gift cards, promo codes, refunds, and order placements. </li></ul>Decision Making: <ul><li>Think strategically and, when necessary, creatively to address customer needs that may fall outside of documented SOPs and guidelines.</li><li>Exercise sound judgment to make independent decisions on escalations, ensuring solutions align with both SOPs and customer satisfaction.</li><li>Empowered to accommodate customers as necessary, such as issuing gift cards, e-gift cards, or promo codes, while adhering to established SOPs and budgetary guidelines.</li><li>Defuse escalated issues in a professional and positive manner, consistently aiming to exceed customer expectations.</li><li>Document and report all instances of poor service from store interactions to the appropriate retail channel for timely resolution and follow-up.</li><li>Make proactive decisions to resolve issues efficiently, reducing repeat contacts and supporting a seamless customer experience. </li></ul>Resourcefulness/Creativity: <ul><li>Demonstrate a strong work ethic with a commitment to closed-loop communication, ensuring thorough follow-up on all internal and external interactions.</li><li>Leverage divisional and cross-departmental contacts to obtain accurate and timely information for customers on merchandise and services.</li><li>Exhibit patience, diplomacy, and tact to build positive relationships with customers, especially in challenging situations.</li><li>Effectively manage workload and prioritize tasks to complete all assignments efficiently and thoroughly.</li><li>Apply creative problem-solving to address unique customer issues, exploring alternative solutions to achieve high levels of customer satisfaction. </li></ul>Environment: <ul><li>Work 100% remotely with the ability to occasionally transition to an office setting if needed for business continuity.</li><li>Ensure consistent service quality and seamless handling of escalations and customer inquiries.</li><li>Adapt to a dynamic environment and embrace new tools and methods to improve remote collaboration and service delivery.</li><li>Engage in computer-based tasks while on calls, including order lookups, entry, inventory checks, tracking calls, and handling consumer and inter-office emails.</li><li>Maintain flexibility to work up to eight-hour shifts between 9 am and 9 pm, five days a week, including weekends and holidays, to support customer needs across time zones. </li></ul>Details: Qualifications <ul><li>Experience: 1 to 3 years customer service experience; retail customer service experience a plus</li><li>Education: High School degree or equivalent experience in Customer Service Industry</li><li>Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally across all channels.</li><li>Strong customer service and interpersonal skills, including the ability to build positive rapport and handle escalated situations with patience and tact.</li><li>Professionalism and empathy in all interactions, maintaining a positive and upbeat attitude with customers regardless of outside factors.</li><li>Proven ability to work closely with cross-functional partners, ensuring consistent service quality.</li><li>Excellent decision-making and problem-solving skills, balancing customer needs with company policies to achieve optimal outcomes.</li><li>Demonstrated resourcefulness and creativity in finding solutions for unique or complex customer issues, fostering satisfaction and loyalty.</li><li>Adaptability and flexibility in a fast-paced, remote work environment, with the ability to pivot effectively to meet changing demands.</li><li>Advanced computer skills, including proficiency in Excel, Word, and the ability to quickly learn and navigate multiple databases and customer service systems.</li><li>Strong organizational skills to balance workloads and maintain timely, accurate follow-up on all tasks and customer inquiries.</li><li>Commitment to consistent, timely attendance to support team reliability and customer needs across time zones. </li></ul>Listed salary ranges may vary based on experience, qualifications, and local market. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Remote Customer Service Representative

Speaks Law Firm is seeking a full-time Legal Intake Coordinator to join our legal team. The Intake Coordinator plays a crucial role in the client onboarding process and contributes to ensuring a seamless and professional experience for all clients. This role requires handling a high volume of phone calls. Must be able to work flexible hours on evenings and weekends from 5pm - 11pm. This is a remote position and candidates must currently reside in North Carolina. No recruiter emails or phone calls please. Responsibilities include, but not limited to: <ul><li>Respond to all client inquiries by phone, email, chat, etc. in a timely manner </li><li>Engage in warm and professional conversations with potential clients</li><li>Build rapport, establish trust, and ensure clients feel heard and understood while walking them through the intake assessment</li><li>Effectively communicate the firm&#x2019;s vision, mission, and core values to potential clients</li><li>Set up new client case files in CSM</li><li>Confirm receipt of all relevant documents (i.e., legal documents, medical records, billing records, lien information)</li><li>Maintain accurate and detailed records of all client interactions and information in our database</li><li>Assist with documentation, data analysis, conversion rates, and client referrals</li><li>Responsible for Key Performance Indicators (KPI&#x2019;s) and subsequent reporting</li><li>Provide accurate and comprehensive information about the client and their case to facilitate efficient case management</li><li>All other duties as assigned </li></ul>Qualifications: <ul><li>Associates degree or higher preferred; high school diploma or equivalent required</li><li>Minimum of two (2) years of customer service experience required </li><li>Minimum of one (1) year experience in a law firm preferably personal injury preferred</li><li>Bilingual Spanish a plus</li><li>Experience with SmartAdvocate a plus</li><li>Intermediate to advanced knowledge of MS Word, Excel, and Outlook required</li><li>Attention to detail and ability to multitask while handling a high volume of phone calls</li><li>Must have a passion for customer service and advocating for our clients </li></ul>Compensation: The is a full-time hourly position starting at $19 depending on experience. Why work at Speaks Law Firm? <ul><li>Ability to be an individual contributor to meaningful work</li><li>Professional growth opportunities</li><li>A creative and supportive work environment</li><li>Excellent benefit package including medical, dental, vision, 401k, PTO &amp; paid parental leave </li></ul>Powered by JazzHR UxvbVOh8ZW

Legal Intake Coordinator - Personal Injury

Description Role Overview This full-time role combines customer service, problem-solving, and basic technical support for customers across the systems we support. It requires at least one year of technical support experience in a call center or busy help desk environment. Success comes from being dependable, communicating clearly, handling sensitive information with care, and taking ownership of accurate, high-quality support. Location This is a 100% remote role. However, applicants must reside in the contiguous United States. We cannot hire applicants who reside in California or plan to relocate there. Schedule Eight-hour shifts may be scheduled anytime within our operating hours: Monday through Sunday, 4:00 a.m. to 9:00 p.m. Pacific. What You&apos;ll Do <ul><li>Answer inbound calls, assess customer needs, and troubleshoot password issues, printer TCP/IP settings, software configurations and hardware or software connectivity.</li><li>Document interactions, troubleshooting steps, and resolutions in the designated ticketing system promptly and accurately.</li><li>Monitor and follow up on open tickets to meet established service-level agreements (SLAs).</li><li>Coordinate with teammates and make outbound calls as needed to move issues toward resolution.</li><li>Protect sensitive customer information and follow company security procedures. </li></ul>What We Offer <ul><li>Affordable, comprehensive medical, dental, and vision coverage for you and your dependents.</li><li>A retirement plan with company matching contributions after six months of employment. </li></ul>Requirements What You&apos;ll Bring <ul><li>A high school diploma or GED.</li><li>At least one year of technical support experience in a call center or busy help desk environment.</li><li>Familiarity with ticketing systems used to track and manage customer issues.</li><li>Clear verbal and written communication and strong customer service skills.</li><li>Comfort navigating multiple systems while assisting customers.</li><li>Diligence: Provide accurate support, document your work carefully, protect sensitive information, and follow through on commitments.</li><li>Accountability: Take ownership of customer issues and your performance, communicate honestly, and use feedback to improve.</li><li>Agility: Adjust to changing priorities, learn new systems and processes, and remain professional when unexpected challenges arise.</li><li>Reliable attendance and a quiet workspace suitable for customer calls.</li><li>Availability to work full-time, eight-hour shifts within the operating hours. </li></ul>Physical, Mental, And Sensory Requirements <ul><li>With or without reasonable accommodation, the individual in this role must be able to:</li><li>Work the assigned schedule and remain available and engaged during scheduled hours.</li><li>Handle inbound calls while meeting established productivity, quality, and responsiveness standards.</li><li>Communicate clearly and professionally by phone and in writing.</li><li>Maintain attention to detail while navigating systems and assisting customers.</li><li>Work at a computer workstation for extended periods, using a keyboard, mouse, and headset. </li></ul>All offers of employment are contingent upon passing a background check and verification of authorization to work in the United States. Retail Imaging is an Equal Opportunity Employer.

Technical Support Agent II

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About The Role We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. What You&#x2019;ll Be Doing <ul><li>Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.</li><li>Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.</li><li>Use the &#x201C;DeCode This&#x201D; tool to search VINs and gather the necessary vehicle information.</li><li>Stay organized by keeping accurate notes in the system about each vehicle and all interactions.</li><li>Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.</li><li>Participate in weekly team meetings via Teams, where we&#x2019;ll stay connected and collaborate.</li><li>Follow all Copart policies and guidelines to ensure quality and consistency in your work.</li><li>Help out with other tasks or assist teammates as needed.</li><li>Perform other duties as assigned by management. </li></ul>What We&#x2019;re Looking For <ul><li>Minimum of one year office support experience in a customer service role.</li><li>High school diploma or GED</li><li>Great communication skills &#x2013; you&#x2019;re comfortable speaking on the phone and writing clear, concise messages</li><li>Typing speed of 45 WPM and familiarity with basic 10-key</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Strong attention to detail, great problem-solving skills, and the ability to multitask</li><li>A professional virtual appearance with a quiet, distraction-free workspace</li><li>Bilingual skills are a plus</li><li>Must be able to work occasional overtime</li><li>Office equipment will be provided to help you succeed in your role </li></ul>Why You&#x2019;ll Love Working With Us <ul><li>100% remote work with company-provided equipment</li><li>Clear, achievable performance goals with daily feedback to help you succeed</li><li>Weekly team meetings to keep you connected and supported</li><li>A collaborative, friendly virtual team where everyone&#x2019;s success matters </li></ul>Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service&#x2014;all from the comfort of your own home! Benefits Summary <ul><li> Medical/Dental/Vision</li><li> 401k plus a company match</li><li> ESPP - Employee Stock Purchase Plan</li><li> EAP - Employee Assistance Program (no cost to you)</li><li> Vacation &amp; Sick pay</li><li> Paid Company Holidays</li><li> Life and AD&amp;D Insurance</li><li> Discounts </li></ul>Along With Many Other Employee Benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services&apos; E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: <ul><li>E-verify Participation</li><li>Right to Work</li></ul>

Call for Release - Customer Service Representative Remote

Compensation Range: Hourly: $24.42 - $31.74 Position Summary: The Program Coordinator plays a critical role in advancing National University&#x2019;s Professional and Continuing Education (PACE) department goal to create a world-class user experience for learners and partners. Under the direction of the Senior Director of PACE, the Program Coordinator serves as the primary learner-facing support role for PACE, guiding prospective and enrolled learners from inquiry through registration, course access, completion, certificate fulfillment, and continued engagement. This position provides proactive, high-touch support to ensure learners experience PACE as responsive, coordinated, and easy to navigate. The Program Coordinator supports enrollment conversion, learner persistence, completion, and satisfaction by serving as the first point of contact for learner questions, troubleshooting needs, and follow-up communications. The coordinator also partners closely with the Program Manager to ensure learner-facing questions and trends are connected back to operational workflows, systems, reporting, invoicing, catalog updates, and platform improvements. This position is designed to create a seamless &#x201C;single voice&#x201D; experience for learners while allowing the Program Manager to maintain ownership of the PACE Student Information System (SIS), catalog operations, registration workflows, reporting, invoicing, vendor coordination, and technical systems. Essential Functions: <ul><li> Serve as the primary point of contact for prospective learners, enrolled learners, partners, and the public through phone, email, web inquiries, virtual meetings, and in-person events.</li><li> Provide timely, accurate information about PACE programs, course options, registration processes, certificates, completion requirements, learner support services, and next steps.</li><li> Conduct proactive learner outreach at key points in the learner journey, including inquiry follow-up, registration support, course access, login troubleshooting, persistence check-ins, completion reminders, and certificate-related communications.</li><li> Support inquiry-to-enrollment conversion by following up with prospective learners, answering program questions, helping learners navigate registration, and escalating barriers that may prevent enrollment.</li><li> Assist learners with registration, course access, Learning Management System (LMS) navigation, vendor platform access, payment questions, certificate requests, completion of documentation, and general troubleshooting.</li><li> Use SIS, Contract Relationship Management (CRM) systems, Monday.com, Microsoft Office, AI-enabled tools, and other identified platforms to document learner communication, track cases, support workflows, and maintain accurate learner records.</li><li> Partner with the Program Manager to ensure student registration, course access, completion of data, certificates, transcripts, and learner records are accurate and updated in appropriate systems.</li><li> Support partner-based contractual and publicly funded program initiatives by coordinating learner communications, collecting required information, and assisting with documentation needed for program success.</li><li> Communicate learner trends, recurring barriers, frequently asked questions, registration issues, and service gaps to the PACE team so learner needs are visible and can inform process improvements.</li><li> Coordinate enrollment office hours, learner onboarding support, virtual information sessions, in-person events, and presentations as needed.</li><li> Assemble and support documentation related to third-party payment programs, invoices, vendor coordination, learner completion, and program participation as needed.</li><li> Prepare reports, learner updates, summaries, evaluations, and other documents necessary to support program operations, learner success, partnership reporting, and leadership visibility.</li><li> Coordinate referrals to appropriate university departments, student services, community agencies, or internal support teams when learner needs fall outside the scope of PACE.</li><li> Escalate operational, technical, billing, catalog, LMS, or data issues to the Program Manager or appropriate internal owner while maintaining learner communication and follow-through.</li><li> Support PACE special projects, team initiatives, process improvements, and learner experience enhancements as assigned.</li><li> Participate in occasional onsite activities, trainings, and/or events as needed.</li><li> Other duties as assigned. </li></ul>Supervisory Responsibilities: N/A Requirements: Education &amp; Experience: <ul><li> Associate or bachelor&#x2019;s degree in business, education, workforce development, student services, communications, or a related field, preferred.</li><li> Some college coursework and a professional certificate, required.</li><li> Or equivalent combination of education and relevant work experience.</li><li> Minimum of three (3) years of professional experience in student support, customer service, hospitality, enrollment support, workforce education, human services, social services, or a related learner-facing environment, required.</li><li> Experience providing high-quality support through phone, email, virtual, and web-based communication channels required.</li><li> Experience with LMS platforms, CRM systems, Salesforce or similar tools, Destiny One or registration platforms, Microsoft Office, Monday.com, automation tools, and/or AI productivity tools preferred.</li><li> Experience supporting adult learners, workforce education programs, employer-sponsored training, community education, or continuing education programs preferred.</li><li> Experience supporting events, presentations, information sessions, or outreach activities in remote and in-person formats preferred. </li></ul>Competencies/Technical/Functional Skills: <ul><li> Bilingual Spanish/English preferred, to support diverse regional and partnership-based learner populations.</li><li> Demonstrated ability to manage multiple learner requests, document interactions accurately, and follow through on unresolved issues.</li><li> Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and ability to learn new technology platforms quickly.</li><li> Ability to use the SIS, CRM, registration, LMS, project management, automation, and AI-enabled tools to support learner communication and workflow tracking.</li><li> Strong recordkeeping skills, including the ability to maintain accurate files, databases, learner notes, completion records, and communication histories.</li><li> Ability to interpret program information, registration requirements, learner support needs, and internal policies in order to provide accurate guidance.</li><li> Ability to identify trends in learner questions, barriers, and service needs and communicate those insights clearly to the broader PACE team.</li><li> Basic understanding of program coordination, learner support, reporting, invoicing, event support, and stakeholder communication.</li><li> Demonstrates a strong commitment to superior customer service and a learner-centered service experience.</li><li> Builds and maintains effective relationships with learners, internal stakeholders, external partners, and community stakeholders.</li><li> Communicates clearly, professionally, and effectively through both written and verbal communication.</li><li> Demonstrates proactive outreach, responsiveness, and consistent follow-through to support learner and partner needs.</li><li> Ability to apply critical thinking, problem-solving skills, and sound judgment to assess needs, resolve issues, and determine appropriate solutions.</li><li> Demonstrates strong organizational skills and attention to detail while maintaining accuracy and quality.</li><li> Effectively manages multiple priorities, responsibilities, and deadlines in a fast-paced environment.</li><li> Demonstrates flexibility and adaptability in a dynamic and evolving environment.</li><li> Collaborates effectively across internal teams and with external partners to coordinate services and achieve shared objectives.</li><li> Ability to represent PACE professionally in interactions with learners, partners, and community stakeholders.</li><li> Promotes a consistent, seamless &#x201C;single voice&#x201D; learner experience by coordinating effectively across teams and minimizing visible handoffs for learners. </li></ul>Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate&#x2019;s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University&#x2019;s total rewards package, as we are dedicated to supporting the needs of the &#x201C;whole you&#x201D; with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Program Coordinator

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA&apos;s Medicaid Data Warehouse department. Mandatory Requirements <ul><li>Excellent Communication skills, both verbal and writing</li><li>Ability to troubleshoot and triage issues</li><li>Basic computer skills</li><li>Experience using Microsoft applications such as Outlook, Word, and Excel</li><li>High School Diploma or GED </li></ul>Preferred Skills <ul><li>Bachelors degree preferred</li><li>Previous call center experience</li><li>Experience with help desk ticketing systems such as Helix</li><li>Health business knowledge (preferably Medicaid experience) </li></ul>Location: 11 Corporate Woods Blvd, Albany NY (Remote)

MDW Customer Care Center Level 1 Representative

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don&#x2019;t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people&#x2019;s lives. Most importantly, you&#x2019;ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. Job Duties: <ul><li>Work with patients to schedule appointments, as the first point of contact for new patients&#x202F;calling to book an appointment or learn about Aspen Dental services, </li><li>Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns </li><li>Listen empathetically and think critically to understand patient needs, use trained sales&#x202F;and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. </li><li>Additional duties as assigned by the Call Center Leadership team </li></ul>Job Requirements: <ul><li>High School Diploma or equivalent required </li><li>Must be professionally proficient in both English and Spanish </li><li>1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred </li><li>Desire to succeed in a fast-paced, goal and consumer driven environment </li><li>Communication skills, with the ability to speak clearly and professionally </li><li>Tech-savvy - Ability to navigate provided technology efficiently </li><li>Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload </li><li>Must have a quiet, HIPPA compliant, private workspace </li><li>Some evening and weekend scheduling availability required </li></ul>Compensation and Benefits: <ul><li>Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days. </li><li>Various full and part-time shifts available </li><li>Comprehensive Health, Dental and Vision insurance offerings </li><li>Paid time off </li><li>401K &#x2013; with generous company match </li></ul>Apply today for immediate consideration and begin your career journey with Aspen Dental! View CA Privacy Policy R2025-015694

Bilingual Scheduling Center Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Licensed Customer Care Agent &#x2013; Evening Shift based in the United States. This role provides responsive, high-quality customer support across phone, email, text, chat, and social media channels. You will help customers navigate insurance and non-insurance questions while creating a positive and efficient service experience. The position combines customer care, insurance expertise, problem-solving, enrollment support, claims processing, and administrative responsibilities. You will serve as a trusted resource for customers while identifying opportunities to educate them about relevant coverage options. The role requires careful attention to policy requirements, accurate data entry, and effective use of digital customer service tools. You will work remotely as part of a collaborative, fast-paced environment focused on exceptional service and continuous improvement. The regular evening shift is 12:00 p.m. to 8:30 p.m. ET, making this opportunity well suited to professionals seeking a consistent later-day schedule. Accountabilities <ul><li>Deliver exceptional customer service across multiple communication channels, including phone, email, text, chat, and social media, while responding accurately and efficiently. </li><li>Research customer questions and use sound problem-solving skills to resolve issues, address service concerns, and restore positive customer relationships. </li><li>Provide clear and accurate information regarding insurance products, policies, processes, and non-insurance-related inquiries. </li><li>Apply established policies and procedures to ensure claims and policy transactions are handled appropriately, while recognizing situations that may require escalation or an exception. </li><li>Educate customers about available products and coverage options and proactively identify opportunities to support additional coverage needs. </li><li>Process new customer enrollments, incoming claims, and ongoing fulfillment activities in accordance with applicable policies and procedures. </li><li>Use ticketing systems, back-office applications, and other digital tools to manage customer interactions, track activities, and monitor performance. </li><li>Complete accurate and timely data entry associated with customer service, enrollment, claims, and fulfillment activities. </li><li>Maintain a high level of professionalism, empathy, responsiveness, and attention to detail across every customer interaction. </li><li>Support additional customer care and operational initiatives as assigned. </li></ul>Requirements <ul><li>Existing Property &amp; Casualty Insurance License is required. </li><li>Previous experience in a customer service role involving a high volume of direct customer interaction. </li><li>Experience using customer service or ticketing platforms such as Zendesk, Kustomer, Gladly, or comparable systems. </li><li>Excellent verbal and written communication skills, with the ability to explain information clearly and professionally. </li><li>Strong administrative and computer skills, with confidence learning and navigating multiple digital systems. </li><li>Exceptional attention to detail and accuracy when handling customer information, transactions, documentation, and data entry. </li><li>Strong problem-solving skills and the ability to investigate issues, identify appropriate solutions, and follow through to resolution. </li><li>Ability to work independently, take ownership of customer issues, and demonstrate initiative in a fast-paced environment. </li><li>A hands-on, adaptable approach with a willingness to take responsibility and do what is needed to deliver a strong customer experience. </li><li>Strong organizational skills and the ability to manage multiple customer interactions and priorities efficiently. </li><li>Interest in an entrepreneurial, growth-oriented environment and genuine enthusiasm for pets and their well-being. </li><li>Ability to work the scheduled 12:00 p.m.&#x2013;8:30 p.m. ET evening shift. </li><li>Ability to work effectively in a fully remote environment. </li></ul>Benefits <ul><li>Fully remote position within the United States. </li><li>Full-time employment with a regular evening schedule. </li><li>$20.19 per hour base pay. </li><li>Non-exempt position eligible for overtime. </li><li>Comprehensive medical, dental, and vision insurance. </li><li>Company-paid basic life insurance. </li><li>Company-paid short-term and long-term disability coverage. </li><li>12 weeks of 100% paid parental leave. </li><li>Health Savings Account (HSA) and Flexible Spending Accounts (FSA). </li><li>Retirement savings plan. </li><li>Personal paid time off, paid holidays, and a company-wide Wellness Day. </li><li>Paid time off for volunteering with nonprofit organizations. </li><li>Group pet insurance and pet-focused benefits. </li><li>Employee Assistance Program (EAP). </li><li>On-the-job training and opportunities for skills development and career advancement. </li><li>Opportunity to contribute to a customer-focused organization dedicated to improving the pet-parenting experience. </li><li>Accommodations are available for qualified candidates with disabilities throughout the hiring process. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Licensed Customer Care Agent- Evening Shift

Description Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We&#x2019;ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Requirements Key Qualifications <ul><li>Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. </li><li>Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. </li><li>Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM &#x2013; 01:00AM CST. </li><li>Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM &#x2013; 01:00AM CST. </li><li>Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. </li></ul>Afni is currently hiring in the following states. You must live in one of these states: <ul><li>Alabama</li><li>Georgia</li><li>North Carolina</li><li>South Carolina</li><li>Texas</li><li>Wisconsin</li><li>Iowa </li></ul>What You Need to Thrive in Our Remote Environment: <ul><li>Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)</li><li>25Mbps Download/10Mbps Upload</li><li>Ping Rate &#x2013; Less than 100 ms</li><li>A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. </li><li>Ability to be on webcam during working hours</li></ul>

Customer Service Representative - Work at Home

Job Title Operations Client Care Agent (Mars Veterinary Health) LOCATION &amp; SCHEDULE: Support Office - Vancouver, Full time Compensation $20.00 - $31.25 As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose &#x2013; A BETTER WORLD FOR PETS &#x2013; starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. Why This Role Matters The Operations Client Care Agent provides operational and client support for hospital associates, contact center teams, and pet owners across multiple service channels. This role is responsible for resolving operational inquiries, supporting website and account navigation, assisting with system-related questions, and helping ensure a seamless experience for both internal and external customers. Operating within the Performance &amp; Operations function, the Operations Client Care Agent serves as a critical support resource connecting hospitals, contact center teams, and clients to the systems, tools, and information needed to deliver effective care and service experiences. You Will <ul><li>Live and exemplify the Five Principles of Mars, Inc. within self and team.</li><li>Operational &amp; Client Support</li><ul><li>Professionally manage inbound support requests from hospital associates, contact center associates, and pet owners across phone, email, chat, and digital channels. </li><li>Support clients with website navigation, password resets, account access, and general web support inquiries. </li><li>Assist hospital associates with operational questions, invoice adjustments (within guidelines), wellness plan information, and system navigation. </li><li>Provide accurate information regarding policies, procedures, workflows, and available resolution options. </li><li>Strive for first-contact resolution whenever possible while ensuring a positive, professional support experience. </li></ul><li>Systems &amp; Workflow Support</li><ul><li>Maintain working knowledge of operational systems and platforms to provide guidance and troubleshooting support to hospital and contact center associates. </li><li>Assist users with navigation and usage of client-facing and hospital-facing systems, tools, and applications. </li><li>Accurately document interactions, resolutions, and workflow updates within designated operational systems. </li><li>Update and maintain operational databases and records supporting reporting and workflow continuity. </li></ul><li>Operational Collaboration &amp; Support</li><ul><li>Partner with peers, Team Leads, Shift Leads, and operational support teams to resolve complex issues and maintain service continuity. </li><li>Support cross-functional operational needs during periods of high volume or business priority changes. </li><li>Assist with onboarding support, workflow guidance, and operational training activities as needed. </li><li>Escalate technical, operational, or client-impacting issues appropriately to leadership or support partners. </li></ul><li>Quality &amp; Continuous Improvement</li><ul><li>Apply quality standards, communication best practices, and operational procedures consistently across all interactions. </li><li>Identify recurring operational issues, process gaps, or system challenges and provide feedback to leadership. </li><li>Support operational process improvements, workflow updates, and knowledge-sharing initiatives. </li><li>Participate in team meetings, training sessions, and operational readiness activities. </li></ul><li>Compliance &amp; Confidentiality</li><ul><li>Preserve client privacy, data security, and company confidentiality across all interactions and operational activities. </li><li>Ensure compliance with company policies, operational procedures, and documentation standards. </li><li>Maintain professionalism and service excellence when interacting with hospital teams, associates, and clients. </li></ul><li>Other job duties as necessary. </li></ul>Your Experience Should Include <ul><li>High School Diploma or equivalent required. </li><li>Associate&#x2019;s or Bachelor&#x2019;s degree in Business, Operations, Administration, or related field preferred.</li><li>The ideal candidate will have experience supporting operational, customer service, or technical support functions in a fast-paced service environment. Key qualifications include: </li><li>2 years of experience in customer service, contact center operations, technical support, hospital support, or related service roles. </li><li>Experience supporting web navigation, account access, password resets, or operational systems preferred. </li><li>Strong communication and interpersonal skills with the ability to explain processes and systems clearly. </li><li>Strong problem-solving skills and ability to navigate multiple systems simultaneously. </li><li>Ability to manage multiple priorities in a fast-paced operational environment. </li><li>Strong attention to detail and documentation accuracy. </li><li>Proficiency with Microsoft Office and web-based systems. </li><li>Experience working in healthcare, veterinary, retail, hospitality, or service-oriented environments preferred. </li></ul>This Remote Position Requires <ul><li>A hardwired internet connection with a minimum speed of 85mbs.</li><li>A quiet, dedicated work space.</li><li>May require working variable schedules, including evenings, weekends, and holidays. </li></ul>Salary Range The starting pay rate for this role is $21/hour with opportunities for merit increases (salary range: $20.00 - $31.25/hour). Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS. What We Offer You <ul><li>Competitive salary with paid time off &amp; holidays so you can spend time with the people you love.</li><li>Medical, dental, and vision insurance for you and your loved ones.</li><li>Fertility and family-building assistance.</li><li>Paid Parental leave.</li><li>Practice Paid Basic Life Insurance.</li><li>Practice Paid Short- and Long-Term Disability.</li><li>Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.</li><li>Commuter Benefits.</li><li>Legal Plan.</li><li>Health Savings Account &amp; Flexible Spending Account.</li><li>Mental health support and resources.</li><li>Paid Volunteering.</li><li>Optimum Wellness Plans&#xAE; for up to three pets.</li><li>Continuing Education allowance &amp; MED hours for eligible positions.</li><li>Student Debt Relief (for full-time DVMs).</li><li>A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more. </li></ul>Special Working Considerations <ul><li>Ability to work at a computer for long periods of time.</li><li>Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.</li><li>Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.</li><li>The noise level in the work environment is normally moderate.</li><li>Environment where pets are present. </li></ul>WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Mars Veterinary Health (MVH)&#xAE; strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

Operations Client Care Agent (Mars Veterinary Health)

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&#x2019;re free to grow, lead, and innovate. You&#x2019;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you&#x2019;re not just improving clients&apos; risk profiles, you&#x2019;re building trust. You&#x2019;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you&#x2019;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Start building a career where every interaction counts. As a Client Service Specialist in Personal Lines, you&#x2019;ll deliver responsive, high-quality support while developing the skills to become a trusted partner to clients. You&#x2019;ll go beyond handling requests, learning to identify needs, guide decisions, and contribute to stronger client relationships. In a digitally evolving environment, you&#x2019;ll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm EST. If you&#x2019;re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Quincy, MA location. How You&apos;ll Make An Impact <ul><li>Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs. </li><li>Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences. </li><li>Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes. </li><li>Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance. </li><li>Explain coverage, exclusions, and options in a clear, client-friendly way. </li><li>Support claims by guiding next steps and setting clear expectations. </li><li>Take a proactive, consultative approach, identifying needs and strengthening coverage solutions. </li><li>Resolve standard requests independently, escalating complex cases as needed. </li><li>Use digital tools to deliver faster, more streamlined service. </li><li>Build trust through consistent, high-quality interactions that drive retention. </li></ul>About You Here&#x2019;s what you&#x2019;ll bring to the role: <ul><li>Bring 1&#x2013;2 years of customer service, insurance, or related experience, or the drive to gain it quickly. </li><li>Hold a P&amp;C license or commit to obtaining it within 90 days. </li><li>Communicate clearly, explaining coverage and next steps in a client-friendly way. </li><li>Stay organized and detail-oriented, ensuring accuracy across tasks and priorities. </li><li>Demonstrate a client-first mindset, building trust through responsiveness and professionalism. </li><li>Solve problems proactively, handling inquiries with care and timely resolution. </li><li>Adapt quickly to new systems and digital tools. </li><li>Show coachability and flexibility while growing into greater responsibility. </li><li>Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional. </li></ul>Compensation And Benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. <ul><li>Competitive compensation</li><li>Comprehensive benefits programs designed to support your well-being </li><li>Career development opportunities and ongoing learning </li><li>A collaborative, people-first culture with accessible leadership </li><li>The opportunity to do meaningful work with global reach and local impact </li></ul>At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn&#x2019;t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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