Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. **Job Opportunities**

*   Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
*   Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

**Must-have Qualifications**

*   A minimum of two years relevant work experience.
*   {OR} A minimum of two years post-secondary education

**Training starts: May or June 2025Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.Work From Home Office Requirements**

*   Designated workspace free from noise and other distractions
*   High-speed internet at your expense unless otherwise required by law
*   Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
*   All Progressive hardware you receive needs to be connected to a surge protector

**Compensation**

*   $21.00 or $22.00 per hour depending on the role you are selected for
*   Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
*   An additional 10% when you work evening or weekend hours
*   Performance-based rewards
*   Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

**Benefits**

*   401(k) with dollar-for-dollar company match up to 6%
*   Medical, dental & vision, including free preventative care
*   Wellness & mental health programs
*   Health care flexible spending accounts, health savings accounts, & life insurance
*   Paid time off, including volunteer time off
*   Paid & unpaid sick leave where applicable, as well as short & long-term disability
*   Parental & family leave; military leave & pay
*   Diverse, inclusive & welcoming culture with Employee Resource Groups
*   Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Call Center Representative

Robert Half is seeking a remote worker in the Pacific or Mountain time zone to work remotely for an East Coast based company! Your role will be a Customer Service representative for e-commerce sales. This is an excellent option for a polished customer service professional!

\*Hours: 9AM-5PM (Mountain time) / 8 -4PM (Pacific Time)

_We are looking for individuals_ **_with experience providing customer service for ecommerce companies that sell products._**

*   Respond promptly and professionally to customer inquiries via email, live chat, social media, and phone.
*   Assist customers with product information, order status, returns, exchanges, and other service-related concerns.
*   Resolve customer complaints and issues effectively, escalating complex problems to the appropriate team when necessary.
*   Maintain detailed records of customer interactions and transactions in the CRM system.
*   Monitor and track orders to ensure timely delivery and customer satisfaction.
*   Work cross-functionally with logistics, warehouse, and product teams to address and resolve customer concerns.
*   Provide feedback to management on recurring issues and opportunities to improve the customer experience.
*   Stay updated on product knowledge, promotions, and policies to provide accurate information to customers.

Customer Service Specialist

**Our mission: to eliminate every barrier to mental health.** At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, **Precision Mental Healthcare**, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a **net positive ROI** for employers and we are the only company in our category to earn **external validation** of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Strategic Account Manager, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers. Collaborating closely with designated Strategic Account Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. **Key Responsibilities**

*   Act as a support resource and secondary point of contact for assigned customers, working closely with designated Strategic Account Managers (SAM) to ensure seamless service delivery.
*   Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer experience.
*   Participate actively in customer meetings under the direction of SAM, coordinating, supporting and addressing customer needs and concerns.
*   Assist in the creation and maintenance of project documents and ticket entries, ensuring adherence to client deadlines and providing regular updates to SAM and customers.
*   Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
*   Investigate and resolve member issues, collaborating with SAM on resolution steps and providing comprehensive details.
*   Track and maintain all cross-functional dept asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to SAM for action.
*   Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance.
*   Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring 101 sessions.
*   Foster collaboration across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
*   Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.

**Qualifications**

*   2+ years of experience in customer-facing roles, preferably in a B2B environment.
*   Proven experience presenting information to customers and adeptness at receiving and implementing feedback.
*   Bachelor's degree or equivalent work experience.
*   Exceptional organizational, presentation, and communication skills, both verbal and written.
*   Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.
*   Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.
*   Commitment to continuous personal and professional growth.
*   Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.
*   Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.

**What Success Looks Like In This Role**

*   Response & Resolution Time: Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.
*   Accuracy of Customer Records: Ensure 100% accuracy in Spring Health Admin updates.
*   QBR & Reporting Completion: Deliver 100% of Quarterly Business Review decks on time.
*   Cross-functional Coordination: Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.
*   Barrier Removal for SAM: Proactively identify and resolve at least 90% of operational or administrative roadblocks to support SAM efficiency.

_The target base salary range for this position is $66,500 - $82,100, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using **Radford Global Compensation Database** at minimum to ensure competitive and fair pay._ **Benefits Provided By Spring HealthNote**: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

*   Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
*   Employer sponsored 401(k) match of up to 2% for retirement planning
*   A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
*   We offer competitive paid time off policies including vacation, sick leave and company holidays.
*   At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
*   Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
*   Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
*   Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
*   Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
*   Up to $1,000 Professional Development Reimbursement a year.
*   $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that **women, communities of color and historically underrepresented** talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health **we are dedicated** to building a diverse, inclusive and authentic workplace To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach **guarantees** that our pool of qualified candidates includes individuals who are **underrepresented** in our organization at _all levels._ This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. **Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:Our Values_Our privacy policy:__https://springhealth.com/privacy-policy/_** _Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._

Customer Success Associate

**Location - remote (USA)About Mindset AI**

Mindset AI is a fast-growing, venture-funded SaaS company and AI agent platform at the forefront of the AI revolution.

Our platform is building a future AI workforce, enabling customers to create AI agents that automates important tasks, makes content searchable, provides instant answers, and integrates into tools like Slack, Teams, and other existing technologies.

Our technology is at the forefront of what’s possible right now, and we’re determined to lead the market and grow fast. This technology is so new that companies like ours are truly defining the ways AI will be used in everyday life.

**The Role**

The Success team at Mindset do everything we can to enable our customers to be successful and receive a positive experience with our platform. We are a collaborative group who are passionate about customer service and keeps the customer at the forefront of all we do. 

As a Customer Success Executive, you’ll spend your time understanding the needs of customers, working with them to understand any challenges they face and helping them excel in their organisations using our platform. The Success team work very closely with all customers, we understand what they need and we face their challenges with them, to them we feel like an extension of their teams. When you're not speaking with customers you understand how new features and functionality work and become a platform expert. 

You will be responsible for:

*   Managing the customer relationship(s) and being their point of contact within Mindset AI.
*   Supporting their transition from Sales prospect to fully engaged users of our platform including onboarding and training.
*   Introducing our customers to platform functionality and ensuring they’re enabled to get maximum value from everything we have to offer.
*   Engaging with customers on a regular and timely basis to make sure they are receiving the service they need.
*   Being the customer expert: build a deep understanding of the customer's use case, pain points & goals and voicing this internally.
*   Be the platform expert for customers to communicate the functionality and value of everything we deliver correctly and effectively.
*   Create consistent communication plans and lead all success meetings with customers (weekly and fortnightly), whilst supporting discovery sessions.
*   Full management of the customer's project and timelines of what is happening. Coordinate the activities and take a proactive approach to their projects.

**Requirements**

*   2+ year of Customer Success experience within a SaaS organisation
*   You are a confident and proactive communicator
*   You understand excellent customer service with a high level of attention to detail
*   Ability to learn SaaS systems quickly such as Hubspot, Miro, Jira and Monday.com
*   Excellent problem-solving, communication, and stakeholder management skills.
*   You have excellent attention to detail.
*   You are able to work under your own initiative.
*   You are a highly motivated self-starter with a flexible, can-do attitude

**Benefits**

*   Work with an incredible international team.
*   Healthcare Plan
*   Responsible holiday - take time off when you need to, there’s no limit, just make sure you hand your work over.
*   Remote-first mindset (you can work from anywhere).
*   Flexible working (everyone works best in different ways).
*   Autonomous team structure (no horrific hierarchies or dictatorships; Everyone’s opinion is hugely valuable).

Customer Success Executive

**Customer Success Manager**

CRG is partnered with a leading IT Managed Service Provider headquartered in the Triad area that is seeking a REMOTE Client Success Manager to develop new business within the Southeast market. This individual will be responsible for driving revenue growth by identifying, prospecting, and closing new business opportunities with key clients. The ideal candidate will have a passion for consultative selling and the ability to build strong, lasting relationships with clients.

**Location:** Fully REMOTE

**Compensation:** $75,000 - $85,000 base + uncapped commission

**Benefits Overview:**

*   401k with company match
*   Medical, Dental, and Vision insurance options
*   Access to HSA and FSA accounts
*   FREE Short-Term Disability & reimbursements for Long-Term Disability costs
*   Life and A&D insurance
*   And more!

**Responsibilities:**

*   Identify and pursue new business opportunities within the target market segments.
*   Develop and execute strategic plans to achieve sales targets and revenue goals.
*   Build and maintain a robust sales pipeline through effective lead generation and qualification.
*   Cultivate strong relationships with key decision-makers and influencers within client organizations.
*   Conduct consultative sales presentations and product demonstrations to showcase the value proposition.
*   Collaborate with the sales leadership team to develop and implement effective sales strategies.
*   Analyze market trends, competitor activities, and customer feedback to refine the sales approach.
*   Lead contract negotiations and collaborate with legal and other relevant teams to finalize agreements.
*   Work collaboratively with internal teams, including marketing, product development, and customer success, to ensure a seamless client experience.
*   Provide feedback on market trends, client needs, and competitive intelligence to enhance the overall offering.

**Qualifications:**

*   Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)
*   2-3+ years of MSP experience
*   Proficient in using CRM tools and other sales-related software
*   Excellent interpersonal and communication skills, with the ability to build rapport with clients at all levels
*   Strategic thinker with the ability to identify and prioritize opportunities effectively

Category Code: JN011

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