Marketing Account Manager

Location: Greater London, England, United Kingdom (Fully Remote)

Company: CJ Digital

Contract: Full-time, permanent (Monday to Friday, 40 hours per week) 

Salary: £30,000 to £35,000 + performance related bonuses

The Company

CJ Digital is the leading performance marketing agency specialised in helping hospitality businesses grow through innovative, data-driven campaigns. We're proud to partner with some of the top restaurants in the UK like Fallow, 1 Lombard Street, Muse by Tom Aikens, London Bridge Rooftop and many others. We don’t just “do marketing”, we deliver a structured growth system for restaurants that consistently generates revenue, not just impressions and clicks. 

Joining our team means you'll receive competitive compensation and benefits, along with professional development opportunities to enhance your skills and knowledge in the ever-evolving marketing landscape. You will have the chance to work on high-profile campaigns, make a significant impact, and be part of a company that truly values creativity and innovation.

Our mission

1. Ensure that ambitious hospitality businesses can reach their ideal customers. 
2. Produce the highest quality and highest converting marketing campaigns in the market.
3. Deliver the highest financial return for our clients and scale with them as partners.
4. Be the #1 hospitality marketing agency in the world.

The Role

We are looking for a Marketing Account Manager, to develop and implement cutting-edge marketing campaigns for a portfolio of exciting hospitality clients. You will play a key role in managing campaign builds, strategy, reporting, and client communications. Your focus is to give every client the best experience with CJ Digital - understanding their goals, clarifying results and spotting issues before they arise.

Key Responsibilities

• Client Management: Serve as the main point of contact for clients - delivering updates, ensuring seamless service delivery and building trusted relationships.
• Strategy Development: Contribute campaign ideas, promotional angles, and testing opportunities based on client goals and market trends. 
• Campaign Implementation: Oversee the execution of campaigns to achieve agreed revenue targets and a positive ROI.
• Reporting: Track performance metrics and provide actionable insights to clients.
• Creative Direction: Coordinate and manage influencer visits to produce top performing ad creatives.
• Proactive Learning: Stay up to date with hospitality marketing best practices, competitive trends and platform changes.
• Collaboration: Work closely with our in-house specialists to ensure quality and deadlines are met in order to achieve a 90%+ client retention rate.

What We’re Looking For

• Proven experience (2+ years) in marketing, account management or client services, preferably within an agency or restaurant group.
• Well-presented, confident and enthusiastic. Excellent communication skills, with the ability to build strong relationships and manage multiple stakeholders.
• Innovative and proactive approach for developing ideas, improving results and bringing energy to every account to make things happen.
• Strong project and time management capabilities for working with multiple accounts, deadlines and tasks without losing focus.
• Analytical mindset, with proficiency in data analysis and reporting tools.
• Passion for hospitality & marketing with a solid understanding of how multiple channels (paid social, influencer, SEO, email) work to drive restaurant revenue.
• Ability to thrive in a fast-paced, results-driven environment.

Bonus Points

• Experience using restaurant specific CRM and reservation tools (e.g. SevenRooms, OpenTable, ResDiary).
• Proficient in navigating the Meta and Google Ads Manager.
• Proven success managing influencer campaigns.

What We Offer

• Competitive salary between £30,000 and £35,000, depending on experience.
• Annual performance bonus (up to 12%, based on client retention).
• 25 days holiday.
• Fully remote work setup.
• Team socials and dining benefits.

Why join CJ Digital

• Opportunity to completely own your area of the business, and have a real impact.
• Be part of an inclusive, motivated and experienced team.
• Clear growth path to Head of Client Success.
• Supportive systems and structure that maximises fulfilment from work.
• Be part of a fast-growing company, working with the best businesses in the hospitality industry.

Application Process

1. Submit your application + CV
2. Discovery phone call
3. Google Meet interview
4. Mock Task
5. Job offer

Join us and be the trusted partner that helps restaurants thrive!